Patrick Baffa | Page 3

My experience with the Mercedes Benz Dealership in Naples Florida has always been excellent. Everyone that I have mentioned above had been great . Mr Tom Butz is our dealership representative and he is grea Florida has always been excellent. Everyone that I have mentioned above had been great . Mr Tom Butz is our dealership representative and he is great in both his knowledge of your vehicles and so very friendly to work with. Tom is a great asset to your team. Thanks for such great service. More

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"The best or nothing" - I am happy to report that at Mercedes Naples this is not just a slogan or marketing gimmick! I have dealt with many Mercedes Benz dealerships in different countries and I that at Mercedes Naples this is not just a slogan or marketing gimmick! I have dealt with many Mercedes Benz dealerships in different countries and I can honestly say that at MB Naples they deliver on their promise. My experience from start to finish in ordering and collecting my new S550 has been what I expect from a MB dealership. Attention to detail is often what differentiates one dealership from another and I have been impressed by such simple things as the completion of the service and maintenance booklet details etc. Dennis Stout, yes is a first class sales professional, but he also has a passion for the brand, and was most generous with his time in explaining the new features of the new S class on collection yesterday. My simple "thanks" to Dennis, Chuck, Patrick and Tom for making this a truly great purchase experience! Joe Brennan. More

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These guys are great! Adam Davis is a personable and knowledgeable salesperson. He is not your typical car salesperson and exceeded my expectations. He actually does everything he says he will do. He knowledgeable salesperson. He is not your typical car salesperson and exceeded my expectations. He actually does everything he says he will do. He is the best salesperson I have dealt with in a very long time. So much so, that I bought 2 vehicles from him! Joe Jalbert is an excellent finance manager and very easy to deal with and made the paperwork process a snap. Mike Cabrera, my service consultant, is friendly and efficient and completes service issues in a timely manner. On a couple of occasions, we had to obtain loaner vehicles while service issues were being handled and Patrick Baffa, the service fleet loaner manager, was fast and expedient in getting our vehicle and made the process very easy. I live in North Orlando and think so highly of this group that I drive 300 miles to Naples to buy vehicles from these guys and will continue to do so. I highly recommend them and the Naples Mercedes-Benz dealership. This is definitely not you typical car dealership. Give them an opportunity and you will not be disappointed! Thanks again and good job guys. Keep it up! More

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All staff members were friendly and helpful. Came in for service but spoke with sales people as well who informed me about the cars on the sales floor. service but spoke with sales people as well who informed me about the cars on the sales floor. More

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great dealership. the best i have worked overall. the people you have are special try to keep your employes happy so the all stay there. thanks Cindy people you have are special try to keep your employes happy so the all stay there. thanks Cindy More

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Top shelf attention to customer care! Same day service with loaner, with smiles. What else can a customer ask for? Price was right as well. with loaner, with smiles. What else can a customer ask for? Price was right as well. More

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My visit was a very pleasant experience. Service representative was very informative as to the service needs of my vehicle. I was provided a loaner vehicle until my car was finished. Overall, a ve representative was very informative as to the service needs of my vehicle. I was provided a loaner vehicle until my car was finished. Overall, a very good experience and I will return in the future. More

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Excellent experience purchasing pre-owned GL450 with Nathan and Joe. The vehicle needed some body work and I also opted for window tinting and permaplate. Everyone I worked and interacted with was prof Nathan and Joe. The vehicle needed some body work and I also opted for window tinting and permaplate. Everyone I worked and interacted with was professional and courteous and delivered exceptional service. The SUV looks fantastic and drives like a dream. Thank you! More

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