Mercedes-Benz of Naples - Service Center

A great experience, fast in and out service! A great experience provided by competent and courteous people. Truly a state of the art dealership with the costumers best interest in mind . They rea A great experience provided by competent and courteous people. Truly a state of the art dealership with the costumers best interest in mind . They really go above and beyond to make your experience as easy as possible More

Excellent service every time throughout the dealership. I was met at my car as I drove up. The attendant called my service rep. Daniel Smith (Smitty) who came out to take me to his office while my car was I was met at my car as I drove up. The attendant called my service rep. Daniel Smith (Smitty) who came out to take me to his office while my car was driven away. Smitty was courteous, efficient and personable when he wrote up my service order, which took very little time. I didn't require a courtesy car but one was available should I have done so. Smitty texted me as I left in case I had any questions and he also texted me when my car was ready for collection. Everything was done as expected and the car was washed and cleaned at no charge, which I really appreciated. More

Premium Service Very accommodating. Took my car in on very short notice for sevice. Mr. Torres fully explained the service to be done, the estimated time and cost of Very accommodating. Took my car in on very short notice for sevice. Mr. Torres fully explained the service to be done, the estimated time and cost of completion. At the time of completion It was difficult for me to get to the dealership so Mr. Torres arranged to have it delivered. Great service !!! Thank you very much and I would not hesitate to recommend. More

Routine service. Receptionist, parking attendants and courtesy car personnel were all very pleasant and professional. The real gem was my service advisor, Jackie. Th Receptionist, parking attendants and courtesy car personnel were all very pleasant and professional. The real gem was my service advisor, Jackie. Thoroughly enjoyed doing business with her. Great personality, and very knowledgeable. Deserves an A+. More

Service Adviser to solving mechanical Issues. Issues with with intermittent starting the truck (STILL NOT RESOLVED) Recall on air bag, service performed, Now passenger seat does not recognize that Issues with with intermittent starting the truck (STILL NOT RESOLVED) Recall on air bag, service performed, Now passenger seat does not recognize that someone is sitting there. Truck has less than 10,000 miles. Sent email out to the salesman who sold me the truck still waiting for some kind of response. I don't get it. More

very professional great job did a great job ...gave me a loaner and got the job done right...very friendly very professional car came back very clean and in great shape did a great job ...gave me a loaner and got the job done right...very friendly very professional car came back very clean and in great shape More

Great service but.. Have been taking my 2015 E250 Bluetec 4Matic for service since purchase. Service advisor Daniel Recendes is top notch, knowledgeable, patient and full Have been taking my 2015 E250 Bluetec 4Matic for service since purchase. Service advisor Daniel Recendes is top notch, knowledgeable, patient and fully explains both service completed and options available. Dealership is clean even though under construction. But.... Here’s the catch.... Mercedes Benz ALWAYS offers a loaner, this dealership, through new management still offers a loaner, with 50 miles to use per 24 hours of possession of the loaner. If you own a business or live greater than 10 miles of the dealership, you’re paying additional for any miles over 50. In my case, I own a business, was 2200 miles over service, waited 2 1/2 weeks for an appointment, and had a consultation in Sarasota 144 miles each way.I had to cancel the consultation costing my company a 3,000.00 refinish job. Total crap as far as I’m concerned as when going to a dealership you are paying above top tier mechanic rates which the new management raised as well. So my service was more expensive, and I was tethered to 5 miles from my house while being charged more money than the last service A. Over all I would still recommend this dealership solely on my service advisor Daniel, but would recommend complaining about mileage limitations placed on a loaner that you are paying for through your service. I switched from BMW to Mercedes because the vehicle overall was better monies spent, with a car that easily gets 40MPG on the highway, and had every option I wanted for 8% less than the BMW. But at least there I was NEVER limited on what miles I could drive on a loaner, including a 3400 mile trip to Pa. from south Florida while my BMW was in for service and I had an emergency to attend to. MERCEDES BENZ OF NAPLES, REMEMBER WITHOUT YOUR CUSTOMERS WILLING TO PAY FOR DEALER SERVICE RATES, YOU DONT HAVE A REPAIR FACILITY. Appreciate your excellent employees, and appreciate your customers. More

Repair of flat tire Upon discovering a flat tire in my car, I called the dealership and spoke to my service advisor, John Chapo. John advised that I could bring the car Upon discovering a flat tire in my car, I called the dealership and spoke to my service advisor, John Chapo. John advised that I could bring the car in though he had no loaners, he could probably turn the car over in a couple hours. I delivered the car for the tire repair and I was out within the two hours John had stated. More

Efficient, helpful, out to please My service advisor, Jackie, is the best. She makes sure EVERYTHING is done properly and on time. My car only needed a recall for Takita airbags, yet My service advisor, Jackie, is the best. She makes sure EVERYTHING is done properly and on time. My car only needed a recall for Takita airbags, yet they provided me with a loaner and washed and vacuumed my car. Totally happy. More

Superb service My visit o Mercecdes of Naples is always pleasurable. Form the time I arrive until the time my Mercedes is ready, the staff is attentive to my needs. My visit o Mercecdes of Naples is always pleasurable. Form the time I arrive until the time my Mercedes is ready, the staff is attentive to my needs. Patiently and professionally explaining the service required and making sure I get a comparative, or even better, loaner. If I decide to wait in lounge of the dealership, it comfortable, spotless, and stocked with snacks and beverages. If I chose to be shuttled to a destination until my Mercedes is ready, they provide a personable driver, with knowledge of the routes, to get me there. More