Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
135 Reviews of Mercedes-Benz of Naples - Service Center
Sort by
May 20, 2013
overall great experience that was done in an on time manner with professional response. No one does it better than chuck searles and would recommend him to any one. manner with professional response. No one does it better than chuck searles and would recommend him to any one. More
by rabearsee
Employees Worked With
Chuck Searles
May 20, 2013
Since my home is about 15 miles from the dealership, I choose to remain in town and requested that they attempt to expedite my service. After several hours, I called the dealership and they advised me th choose to remain in town and requested that they attempt to expedite my service. After several hours, I called the dealership and they advised me the car was in the car wash and would be available by the time I got there. I appreciated the prompt service. More
by ccgrau99
Employees Worked With
Chuck Searles
May 20, 2013
Absolutley fantastic service from Chuck and everyone at Mercedes! Everyone at the dealership is extremely friendly, hospitable, and go the extra mile to help take care of their clients. Mercedes! Everyone at the dealership is extremely friendly, hospitable, and go the extra mile to help take care of their clients. More
by jkapadia1
Employees Worked With
Chuck Searles
May 19, 2013
My visit was a very pleasant experience. Service representative was very informative as to the service needs of my vehicle. I was provided a loaner vehicle until my car was finished. Overall, a ve representative was very informative as to the service needs of my vehicle. I was provided a loaner vehicle until my car was finished. Overall, a very good experience and I will return in the future. More
by MARRAANNETTE
Employees Worked With
May 13, 2013
A service call due to a faulty trunk. The car also needed a new battery which was also replaced. Everything went well and the price was reasonable. needed a new battery which was also replaced. Everything went well and the price was reasonable. More
by guyburgess
Employees Worked With
Chuck Searles
May 13, 2013
Always a pleasure to have our auto cared for by Mercedes Benz of Naples. Asked for a Smart car loaner. Wouldn't own one if it were given to me! I'll stick with Mercedes in the future. Benz of Naples. Asked for a Smart car loaner. Wouldn't own one if it were given to me! I'll stick with Mercedes in the future. More
by mjscully44
Employees Worked With
Jorge Crespo Service Technician, Luke Allen
May 08, 2013
Excellent experience purchasing pre-owned GL450 with Nathan and Joe. The vehicle needed some body work and I also opted for window tinting and permaplate. Everyone I worked and interacted with was prof Nathan and Joe. The vehicle needed some body work and I also opted for window tinting and permaplate. Everyone I worked and interacted with was professional and courteous and delivered exceptional service. The SUV looks fantastic and drives like a dream. Thank you! More
by bchaitin
May 08, 2013
This was my first visit to this dealership with this vehicle. Mike was very friendly, helpful and knowledgeable. I was waiting for my vehicle and Mike kept me informed on the time frame and progress. F vehicle. Mike was very friendly, helpful and knowledgeable. I was waiting for my vehicle and Mike kept me informed on the time frame and progress. Friendly staff and clean dealership. More
by tacdef
May 06, 2013
Jackie was just great. Everything went perfectly. I would definitely recommend Jackie as a fine Service Representative. The loaner car was fine, although an E-Class Mercedes would have been better. M would definitely recommend Jackie as a fine Service Representative. The loaner car was fine, although an E-Class Mercedes would have been better. My car was ready on time. More
by fredtowers
May 02, 2013
Mike Cozza and his team are great. They all are geared to customer service.They are professional and still look after business. It is a pleasure getting our cars serviced there. customer service.They are professional and still look after business. It is a pleasure getting our cars serviced there. More
by Drozmond
