Mercedes-Benz of Music City

New car purchase Having just purchased a new vehicle from this dealership, i found the sales rep, Emilio Valdivia, to be knowledgeable, friendly and very helpful. I c Having just purchased a new vehicle from this dealership, i found the sales rep, Emilio Valdivia, to be knowledgeable, friendly and very helpful. I can recommend this dealership without reservation. More

Excellent experience with service and recent ML 350 purchase Eliud Mendez (sales) was very knowledgeable and quick to get answers when necessary. Everyone I've met (I own three other Mercedes) at the dealership Eliud Mendez (sales) was very knowledgeable and quick to get answers when necessary. Everyone I've met (I own three other Mercedes) at the dealership is very focused on customer service. Jeff Mullins is a star providing knowledgeable service advice. More

Wonderful Experience!! Katie Cardin was delightful, knowledgable, kind and patient. Everyone in the dealership that we interacted with went out of their way to be accommoda Katie Cardin was delightful, knowledgable, kind and patient. Everyone in the dealership that we interacted with went out of their way to be accommodating and informative. We walked away with a wonderful car that we are excited to be drive and will definitely return in the future. Thank you Katie and Team Mercedes-Benz of Music City! More

Wonderful Service! When Mercedes-Benz of Music City came to town, I contemplated changing my service to them, but when my present repair shop (they were closer to my wor When Mercedes-Benz of Music City came to town, I contemplated changing my service to them, but when my present repair shop (they were closer to my work place) moved to Franklin, Tennessee, I decided to try Mercedes-Benz of Music City. I am glad I did! Customer service is wonderful! The representative I always work with is Stanley Carmichael. Mr. Carmichael keeps me informed thru texts or phone calls on whatever work is needed and makes sure I get exactly what is needed, nothing more. The employees are all professional, the dealership is clean, spacious and a pleasant place to wait. They even provide snacks! The other repair shop only provided coffee and/or tea and whoever the repair person was damaged the material on the inside, plus their customer service was not the best. I highly recommend Mercedes-Benz of Music City. More

STELLAR Experience from start to finish! The entire purchase experience was fantastic! Eliud Mendez was our wonderful sales rep. He sent us additional photos and a personalized video to help The entire purchase experience was fantastic! Eliud Mendez was our wonderful sales rep. He sent us additional photos and a personalized video to help us decide on our new car. From Sefer picking me up at the airport with his attentive demeanor to Eliud’s warm, professional and knowledgeable guidance and finally Keith’s insights and recommendations through the conveyance, the experience was STELLAR. Now our S-Class has a new CLA 4-Matic companion that we’re happy to have purchased at Mercedes-Benz of Music City. More

Great Service Great place for service on my car. Emily was extremely professional, friendly, very knowledgeable. The mechanics did a great job making my car run so Great place for service on my car. Emily was extremely professional, friendly, very knowledgeable. The mechanics did a great job making my car run so much better. More

Exceptional Customer Service MB of Music City has my business for life! I’ve never driven anything but MB since college but bounced around to dealerships. Never switching again. J MB of Music City has my business for life! I’ve never driven anything but MB since college but bounced around to dealerships. Never switching again. Jeff Mullins, my Service Advisor and Ryan Dumitrescu went above and beyond just good service. I was in a car accident and the Courtesy Vehicle had to be towed. Ryan was in constant communication with me and scheduled another Courtesy Vehicle delivered to my house by 8am the next morning! Bravo MB of Music City!!! More

Great service Great place to visit, friendly and helpful atmosphere. No pressure service Thank you every one for your great service and pleasant attitudes. Matt St Great place to visit, friendly and helpful atmosphere. No pressure service Thank you every one for your great service and pleasant attitudes. Matt Stewart , all the staff I encountered were nice. Great place to visit. More

Best Service Experience Possible This dealership is outstanding. We had car trouble traveling through Nashville on Memorial Day and to our surprise the dealership was open. Far more s This dealership is outstanding. We had car trouble traveling through Nashville on Memorial Day and to our surprise the dealership was open. Far more surprising was the stunning customer care and service we received. We were treated is valued customers even though it was clear that we were passing through town. This began when I met John Bailey, a car salesman, at the door as he was leaving to go home. Instead of leaving for his family on a holiday, he listened to my situation, walked me back to the service area, found Kevin Taylor, the service manager, and Terry Cole, the shop foreman. John did not leave until he knew we were in good hands. Kevin and Terry got us set up for repairs first thing the next morning, got us a complimentary car, recommended the hotel we stayed in and made sure we had their personal contact information for the next morning. The next day Kevin kept us informed of the status of the repairs, was very aware of our desire to get back on the road, showed genuine concern for us throughout the day and got us back on the road in the afternoon. He even made sure we were going to take the most efficient route out of town! I highly recommend MB of Music City. They are wonderful people and they're killing the bad reputation of car dealers! More

Absolutely extraordinary Great overall experience everyone friendly and down to earth . Thanks to you Kate the buying process was smooth and painless. Keep up the great work. Great overall experience everyone friendly and down to earth . Thanks to you Kate the buying process was smooth and painless. Keep up the great work. More