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Mercedes-Benz of Midlothian - Service Center

Midlothian, VA

4.5
1,323 Reviews

1,323 Reviews of Mercedes-Benz of Midlothian - Service Center

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August 07, 2025

Dealership is above many others, when it comes to customer service and I have owned ALOT of vehicles. More

by None
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cheyne Hoke
August 07, 2025

I am always satisfied with the service and wouldn't take my vehicle anywhere else. More

by Beautiful soul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wilder Hickman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Mansfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 05, 2025

Service done on time as planned. Shared video was useful. Facilities comfortable. Adviser helpful. Car returned washed. More

by krystof.mocala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lambert
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 04, 2025

The facilities are clean and the pre-sale inspection was very thorough with a video showing the different issues. More

by DANPRINGLE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Mansfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I believe the tech who looked at the car and did an excellent job was Jim
August 02, 2025

After a very poor experience last year, I was very pleased with Nicole and the team. More

by sprior0
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Cutler
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 02, 2025

The service representative was excellent. Met all of my expectations. I would highly recommend your service. More

by mitchell17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cheyne
August 01, 2025

Excellent service, sincere interest in making things right. They take pride in their work and want the customer happy. More

by SPIKENFINNEGAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wilder Hickman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Mansfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 01, 2025

Came in without an appointment because engine light came on and they worked us in! Fantastic service! Got us going in no time. Its where we always take our GLC300. Top notch people!! More

by US3JONESES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lambert
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 31, 2025

Nicole was very professional and personable. She provided me with several service options for my C~300. The cost was in line with my budget and expectations. The complimentary washing and cleani More

by travel_afro
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Cutler
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 31, 2025

They explain what's wrong with your 🚗. The give excellent service. I love the fact that they clean your car after service. More

by swsmall922003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Mansfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
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