Mercedes-Benz of Midlothian - Service Center

Coming to Midlothian Mercedes-Benz dealership is always a great experience. For service, Matt Webb always welcomes you before you even exit your car and everyone in the service department is always friendly. great experience. For service, Matt Webb always welcomes you before you even exit your car and everyone in the service department is always friendly. In parts, they always go above and beyond helping you and they take the time to find everything you need. Wilder Hickman even provides recommendations on what best solutions and options that best suits my needs. I would highly recommend this dealership, highly professional and always with superior service. More

Before purchasing my new 430S from Mercedes-Benz of Midlothian in 2005, I had reservations about becoming an MB owner. I had heard horror stories regarding maintenance,inconvenience and expense. I glad Midlothian in 2005, I had reservations about becoming an MB owner. I had heard horror stories regarding maintenance,inconvenience and expense. I gladly report that these "stories" have no validity in fact. During the 7 years since I bought my car, I have needed little service on it; it operates dependably and beautifully. I gladly report that all needed service has been accomplished during normal scheduled maintenance reviews and with no incovenience to me; I was provided (at no expense to me) a vehicle to use while service was accomplished. From touch-up painting to full detailing to parts replacement (one small part so far), MB of Midlothian performed effectively, efficiently and with exceptional courtesy. I am treated as a long-valued member of their family. I have never experienced the level of customer care that I believe to be the norm at MB of Midlothian. As for expense, my Mercedes is a gem: I've had need for only normal scheduled service over 7 years, spending far less time and money in automobile maintenance than I anticipated. I am an enthusiastic MB owner! It has been a pleasure to work with Brian Parker at MB of Midlothian. He takes better care of my car than I do. He explains what service is needed, anticipates items that I may overlook (ie. needed state inspection) and coordinates service that remarkably fits my schedule. I just don't think car maintenance can get any better than what I receive at MB of Midlothian. More

5 for excellent service experiences with advisor Matt Webb whom communicates well and explains all service issues and price in detail.All my needs were met and the delivery of my car after service comple Webb whom communicates well and explains all service issues and price in detail.All my needs were met and the delivery of my car after service completion was as promised, also the price was as promised. More

Brought my 2003 SL500 in for service with multiple malfunction codes showing. Ryan was very helpful with getting the car back into safe operating condition and made several recommendations regarding malfunction codes showing. Ryan was very helpful with getting the car back into safe operating condition and made several recommendations regarding the necessity for certain repairs. Jessica helped me immensely with acquiring new tail lights. She even brought the lights in just for me to look at before purchasing with no obligation to buy. Mercedes of Midlothian is nearly 40 miles away but I consider the drive to be worth it for the great service they provide. More

Just returned from a visit to the Mercedes Benz Dealership on Midlothian Turnpike for service on my 2008 ML320CDI. As always, Brian Parker performed his magic and had my car ready for pick-up earl Dealership on Midlothian Turnpike for service on my 2008 ML320CDI. As always, Brian Parker performed his magic and had my car ready for pick-up early in the morning. The car drives like new (53,000 miles) and it was washed and cleaned inside and out. I really appreciate the extra mile this dealership goes to ensure customer satisfaction. Thanks again to Brian Parker and the entire service department for a job well done! More

We've been treated "truly exceptional" at Mercedes-Benz, Midlothian. This dealership has proven to us they are far above the rest. From sales to the service, these people are doing it right. Mercedes-Benz, Midlothian. This dealership has proven to us they are far above the rest. From sales to the service, these people are doing it right. We have been loyal customers for 3 years and Kudos to the mechanic that works on our car, he is the best. We brag on you guy's all the time. The car caught us and Brian has kept us. We do enjoy the ride...Thanks! More

Brian makes a chore quiet pleasant! He always make you feel like you are his only customer. I wish more companies had employees that have good customer skills like Brian does. He always remembers your nam feel like you are his only customer. I wish more companies had employees that have good customer skills like Brian does. He always remembers your name and some personal info about your personal life.l More

This was my first visit to this dealership. Service Advisor(Brian Parker) was excellent. He greeted me at the vehicle, explained the service and walked me to the lounge. He kept me informed during th Advisor(Brian Parker) was excellent. He greeted me at the vehicle, explained the service and walked me to the lounge. He kept me informed during the process. I would recommend this dealership. More

Unfortunately, both of Richmond's MB dealers are owned by the same family. Therefore, they have absolutely no incentive to provide good service or to negotiate on price if you're buying a car. The new GM f the same family. Therefore, they have absolutely no incentive to provide good service or to negotiate on price if you're buying a car. The new GM fired the excellent service manager they used to have, and service quality has plummeted. Previously, if you took a problem to them, they would fix it. Now they will fight tooth-and-nail, hoping to run out the factory warranty so they can stick you with the bill later on. And the prices for routine service have to be seen to be believed. MB no longer offers much value, if it ever did. The whole experience remains appealing only to those poor souls desperate for prestige. Get it while it lasts! More