Mercedes-Benz of Midlothian - Service Center

Not as attentive as far as explaining what the issues was with my vehicle nor keeping me updated . with my vehicle nor keeping me updated . More

Dealership provided a loaner which was great, but it was not cleaned between drivers and it was very low on gas. Had to gas in the tank to return vehicle. not cleaned between drivers and it was very low on gas. Had to gas in the tank to return vehicle. More

Scott, our service advisor, was great and always had our best interest at heart. He explained things carefully and made sure our car was well taken care of. best interest at heart. He explained things carefully and made sure our car was well taken care of. More

Kept my car until it was fixed. I am pleased with the professionalism. Job well done. I am pleased with the professionalism. Job well done. More

Staff was very professional on time. Good service. Mercedes-Benz of Midlothian, I recommend to other people thank you Good service. Mercedes-Benz of Midlothian, I recommend to other people thank you More

This dealership was not famous for Sprinter maintenance in the past. It looks like they've really improved on this part of their vehicle line up. Nicole Cutler was great and kept me informed when my 2025 R in the past. It looks like they've really improved on this part of their vehicle line up. Nicole Cutler was great and kept me informed when my 2025 REVEL on a Sprinter chassis was in the shop. I'll use them in the future. More

Great service! This is the second vehicle. I have bought in two years from them. Charles was my sales person and he was awesome. This is the second vehicle. I have bought in two years from them. Charles was my sales person and he was awesome. More

Good customer service I will bring my car back for sure for all my service for all my service More

The customer service needs to improve tremendously. But overall a faster service than before when I have gone in the past. But overall a faster service than before when I have gone in the past. More

Worst communication ever from a service department. They believe email is the best form of communication when your car may need service. Very untrustworthy! They believe email is the best form of communication when your car may need service. Very untrustworthy! More