Mercedes-Benz of Midlothian - Service Center

Getting an appt was quick. Followup about service needed was prompted and service needed was prompted .was pleased with service preformed Followup about service needed was prompted and service needed was prompted .was pleased with service preformed More

Great Service! I definitely recommend Mercedes Benz of Midlothian fr all of your sales and service needs! I definitely recommend Mercedes Benz of Midlothian fr all of your sales and service needs! More

Another positive experience at Mercedes-Benz of Midlothian. This is the 1st time I’ve brought one of my vehicles in for anything except for regular maintenance, and the service team did a great jo Midlothian. This is the 1st time I’ve brought one of my vehicles in for anything except for regular maintenance, and the service team did a great job in diagnosing and then quickly resolving my issue. I greatly appreciate the communication through phone calls and/or text to keep me appraised of the status. More

My service advisor did not bother to call or communicate at all. I was not even called to let me know my car was ready. No one went over any information. The staff is very dismissive. If I had another optio at all. I was not even called to let me know my car was ready. No one went over any information. The staff is very dismissive. If I had another option I would not use this service center. More

Mercedes-Benz of Midlothian is very service oriented. I am very impressed with my dealership and the high bar set by Mercedes-Benz. They addressed my issue very promptly. I am very impressed with my dealership and the high bar set by Mercedes-Benz. They addressed my issue very promptly. More

Not what I expected from a quality automotive manufacturer. I am a retired firefighter so maybe I just don’t “get it “. I purchased this product because it is used by delivery companies and manufacturer. I am a retired firefighter so maybe I just don’t “get it “. I purchased this product because it is used by delivery companies and subjected to severe service. I still like the vehicle, just disappointed by the lack of quality service! More

Regina was great as always. Ryan Pulley is also an excellent representative for Mercedes. He went out of his way to make sure I was taken care of. Very much appreciate his level Ryan Pulley is also an excellent representative for Mercedes. He went out of his way to make sure I was taken care of. Very much appreciate his level of service. - MC More

Great customer service, Wil is always helpful and resolves any issues quickly. Always a great experience. resolves any issues quickly. Always a great experience. More

Since ownership changed there's been slippage in customer service to run-of-the-mill from the premium experience one would have experienced not long ago. Simple things like communication are not at the leve service to run-of-the-mill from the premium experience one would have experienced not long ago. Simple things like communication are not at the level they once were, including automated messages. And why I need to show a driver's license when paying by check, when I never had to when using a credit card, is insulting and stupid. I guess 7 years of business means nothing. You guys need to refocus. More

Everyone at this dealership is friendly, professional and efficient. My service advisor, Alan, kept me apprised in a timely manner. efficient. My service advisor, Alan, kept me apprised in a timely manner. More