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Mercedes-Benz of Midlothian
Midlothian, VA
1,098 Reviews
Mercedes-Benz of Midlothian has been a trusted dealership in greater Richmond, and since we opened our doors in 2003, our focus has never wavered. We’ve built our reputation by delivering an unrivaled service and ownership experience every step of the way, while offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,098 reviews
August 22, 2024
Poor communication - had my car for a whole day and i had to call 3 times to get a response. Kept it a whole second day due to 'crazy day' to get the 2nd row seat unlocked and figure out a squeaky noise. W to call 3 times to get a response. Kept it a whole second day due to 'crazy day' to get the 2nd row seat unlocked and figure out a squeaky noise. Was not told about loaner option. Will not go again - this was my first visit with my brand new car. More
by virginialambs
Verified CustomerEmployees Worked With
August 22, 2024
Easy to access location. Friendly, professional, and helpful staff. Well kept and spacious waiting area. Friendly, professional, and helpful staff. Well kept and spacious waiting area. More
by Grant28
Employees Worked With
August 21, 2024
As a customer for over ten years, my recent experience was frankly tested. But I am grateful for the support I received from the service manager, Wilder, who went above and beyond in managing a complex, c was frankly tested. But I am grateful for the support I received from the service manager, Wilder, who went above and beyond in managing a complex, costly, and yet required repair. I will continue to be a customer for years to come, I have total trust in the experience of this shop at Midlo. More
by Anna M
Employees Worked With
August 19, 2024
This dealer needs a tech person that will have the patience and take the time to show owners how to use everything on the car.. Saying "Hey Mercedes" doesn't cut it. Hey Mercedes always says "I can, patience and take the time to show owners how to use everything on the car.. Saying "Hey Mercedes" doesn't cut it. Hey Mercedes always says "I can,t help you with that". More
by ALSYDNOR
August 18, 2024
Scott Lambert is the best service representative in the business. Spencer did a great job with our Sprinter. The rest of the staff is top notch as well. Thanks you everyone. Paul Trible Quartermaste business. Spencer did a great job with our Sprinter. The rest of the staff is top notch as well. Thanks you everyone. Paul Trible Quartermaster Highland County Volunteer Rescue Squad Monterey, VA More
by PTRIBLE
Employees Worked With
August 18, 2024
Caring and responsive. We came considerable distance to bring our car to this service center as prior experiences had ben very positive. We came considerable distance to bring our car to this service center as prior experiences had ben very positive. More
by jayj2
August 18, 2024
First time using Midlothian and I was very pleased with Ramona and the service techs. All very knowledgeable Ramona and the service techs. All very knowledgeable More
by gwenypooh1950
Employees Worked With
August 18, 2024
Excellent service. Would use them again. Rajina was superb. All in all a great dealership Would use them again. Rajina was superb. All in all a great dealership More
by gwenypooh1950
Employees Worked With
August 18, 2024
Got my van in and out fixed the problem fair price and great customer service great customer service More
by HUNDLEYVMD
Employees Worked With
August 18, 2024
Excellent customer service and customer Retention Highly recommend this dealership Visit their showroom … you will witness Excellent customer care Highly recommend this dealership Visit their showroom … you will witness Excellent customer care More
by SYRIDOUT
Employees Worked With
