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Mercedes-Benz of Midlothian
Midlothian, VA
1,098 Reviews
Mercedes-Benz of Midlothian has been a trusted dealership in greater Richmond, and since we opened our doors in 2003, our focus has never wavered. We’ve built our reputation by delivering an unrivaled service and ownership experience every step of the way, while offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,098 reviews
September 06, 2024
It would be nice if we'd been notified proactively, long before late afternoon when we called to inquire, that our vehicle hadn't been worked on. Especially since we made an early morning appointment and a before late afternoon when we called to inquire, that our vehicle hadn't been worked on. Especially since we made an early morning appointment and arrived on time. Further, it was a surprise to see that a 3% service charge would be added to our bill since we used a credit card. We could have just as easily written a check had we known in advance. It appears we were charged for a state inspection. When we bought our cars, state inspections were to be at no charge. When did this change? The theme of this feedback is communications. And communications are not up to par. The repairs on the other hand were fine. No complaints with mechanics. They're knowledgeable and trustworthy, and they raised your score to a 3. Not sure who did the work, so all get 5 stars. More
by charlesjfadus
Verified Customer
September 06, 2024
Car service completed on time as promised, and loaner car is a great perk. Scott is a great service advisor. is a great perk. Scott is a great service advisor. More
by NSAWMBG
Employees Worked With
September 06, 2024
Communicated effectively and kept me abreast with each step the service technician conducted. Great job! step the service technician conducted. Great job! More
by GRITNCHEZ
Employees Worked With
September 05, 2024
The customer service at Mercedes Benz with Ron was exceptional! He’s friendly and helpful. exceptional! He’s friendly and helpful. More
by ngariama1
Employees Worked With
September 04, 2024
Everyone in the service department has been friendly, professional and strives to ensure that the car is working well. Alan Mansfield has done an excellent job coordinating service and relaying status u professional and strives to ensure that the car is working well. Alan Mansfield has done an excellent job coordinating service and relaying status updates. More
by MBSHELTON9
Employees Worked With
September 01, 2024
The sales consultant took the time to understand what I wanted and made it happen! wanted and made it happen! More
by Lola
Employees Worked With
September 01, 2024
Everyone was friendly and professional. They were informative and patient with us. . I Would recommend Terek and the dealership. They were informative and patient with us. . I Would recommend Terek and the dealership. More
by ptleb1
August 31, 2024
Excellent service and accommodations are great. Scott and Jonathan are friendly and eager to help.. Scott and Jonathan are friendly and eager to help.. More
by DIANE.BROWN757
August 31, 2024
Very courteous and professional service from both Regina, who managed the routine maintenance in a very timely way (my car was ready in 2 hours, as projected) and the cashier who promptly applied a discount who managed the routine maintenance in a very timely way (my car was ready in 2 hours, as projected) and the cashier who promptly applied a discount offered to veterans. Much appreciated. More
by LIZABALDWIN
Employees Worked With
August 31, 2024
I love to buy cars. It’s a passion for me. I have bought cars in the Richmond Virginia area for the last 40 years. I have gone to many dealerships. I have never been mor It’s a passion for me. I have bought cars in the Richmond Virginia area for the last 40 years. I have gone to many dealerships. I have never been more pleased than I am with Mercedes of Midlothian. The management team starting from the top to everyone employed there is amazing. I will only buy my cars from them, from now on. I am a satisfied and happy customer, with Mercedes of Midlothian! More
by mitch38
Employees Worked With
