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Mercedes-Benz of Midlothian
Midlothian, VA
1,097 Reviews
Mercedes-Benz of Midlothian has been a trusted dealership in greater Richmond, and since we opened our doors in 2003, our focus has never wavered. We’ve built our reputation by delivering an unrivaled service and ownership experience every step of the way, while offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,097 reviews
Verified Customer
June 07, 2024
The service we received is good. It was delayed more than we were told by the staff. It was delayed more than we were told by the staff. More
by sujajo
June 06, 2024
Service writer Allen and the Service Manager are personable and professional. They listen attentively to all concerns personable and professional. They listen attentively to all concerns More
by pk855
Employees Worked With
June 06, 2024
Our experience with Frank and Midlothian Mercedes was not only stress free but enjoyable. Frank is the best! We are customers for life! only stress free but enjoyable. Frank is the best! We are customers for life! More
by tanyagrubbs
June 05, 2024
Excellent service! ! Travis was awesome. He treated me like his only customer; listened to my concerns and advised me to ensure that I kept my car in top condition. ! Travis was awesome. He treated me like his only customer; listened to my concerns and advised me to ensure that I kept my car in top condition. More
by CLIFFLOT
Employees Worked With
Travis Melton
June 05, 2024
Service Advisor Rick N. was AMAZING! I had an issue with a part being ordered due to the system. He was able to get my part overnighted and fixed the next day he found out! was AMAZING! I had an issue with a part being ordered due to the system. He was able to get my part overnighted and fixed the next day he found out! Great man that brings even greater quality to Mercedes of Midlothian. Thank you! - Mark Farag More
by MARKFARAG
Employees Worked With
Rick Nelson
June 05, 2024
Another excellent service from Travis. He displayed his awesome care by his performance. Travis provided prompt service within minutes of my arrival . He displayed his awesome care by his performance. Travis provided prompt service within minutes of my arrival . More
by waledwards
Employees Worked With
Lambert, Scott
June 05, 2024
Out of the many dealerships visited this one was the very best. My salesman, Frank, goes well beyond what you would expect. The staff is very professional and I highly recommend this dealership to all. best. My salesman, Frank, goes well beyond what you would expect. The staff is very professional and I highly recommend this dealership to all. More
by connierea007
Employees Worked With
June 04, 2024
Rick Nelson in service is the GOAT of customer service! He treated me like royalty, listened to my concerns, and helped me sort out the best options for service, as there were many! He explained in great d He treated me like royalty, listened to my concerns, and helped me sort out the best options for service, as there were many! He explained in great detail all that was happening and what was done to repair my beautiful Mercedes. My SUV was returned to me repaired, internally cleaned, vacuumed, and washed...better than when she arrived! Mercedes is the gold star industry standard, in my opinion! More
by DBMCKENDRY1111
Employees Worked With
Rick Nelson in Service Department
June 04, 2024
He is always helpful and gets me my problems resolved fast. Maybe looking at buying my 3rd car from him in less than 1 yr because of him a d his service to me as a customer. fast. Maybe looking at buying my 3rd car from him in less than 1 yr because of him a d his service to me as a customer. More
by ShailenPatel
Employees Worked With
