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Mercedes-Benz of Midlothian
Midlothian, VA
1,098 Reviews
Mercedes-Benz of Midlothian has been a trusted dealership in greater Richmond, and since we opened our doors in 2003, our focus has never wavered. We’ve built our reputation by delivering an unrivaled service and ownership experience every step of the way, while offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,098 reviews
August 05, 2024
Scott provided exceptional service as always. He continues to display a professional and friendly attitude with each visit. He explained recommended services without any pressure to have work c He continues to display a professional and friendly attitude with each visit. He explained recommended services without any pressure to have work completed. More
by LCFOOTS
Verified Customer
August 04, 2024
Scott was awesome the entire time and took great care to make sure that my vehicle was in top shape when I picked it up. Excellent communication. make sure that my vehicle was in top shape when I picked it up. Excellent communication. More
by kimberlyanncalos
Employees Worked With
Scott
August 04, 2024
The best service writer. I will continue to use him. His continued true customer service skills and going the extra mile for his customers continues to show , This is the se I will continue to use him. His continued true customer service skills and going the extra mile for his customers continues to show , This is the second time I’ve used him and I will continue to use him when I bring my car in for service. You should utilize him to train others. More
by MYJOJO913
Employees Worked With
Rick Nelson was the Service writer who I am speaking of
August 04, 2024
I have always had great service. I would call Scott with questions; now I see Alan when I bring my car in for service. A note to Sam may you gave great success in NY. I would call Scott with questions; now I see Alan when I bring my car in for service. A note to Sam may you gave great success in NY. More
by sykesd85
Employees Worked With
Sam Cates
August 04, 2024
It was not the best experience. It was an unpleasant experience. It did not leave me with a good experience. It was an unpleasant experience. It did not leave me with a good experience. More
by CHARLESBARWON
Employees Worked With
August 02, 2024
The SUV had to be towed in as the suspension failed. Rick Nelson did a great job getting the vehicle fixed on a timely basis. Only disappointed as I was charged $177 as a surcharge? What’s that all Rick Nelson did a great job getting the vehicle fixed on a timely basis. Only disappointed as I was charged $177 as a surcharge? What’s that all about on a $5995 job. I certainly don’t surcharge my customers if they pay by Amex credit card. What’s this Country coming to!!!! J D Walsh. More
by dwpar5n2
Employees Worked With
Rick Nelson *****
August 02, 2024
I had no idea that I was charge a surcharge for paying my bill with my Amex card. A fee of $117+. What a scam!!! Do not use this MB of Midlothian or their associated Richmond MB. There was NO details on bill with my Amex card. A fee of $117+. What a scam!!! Do not use this MB of Midlothian or their associated Richmond MB. There was NO details on this when I paid my invoice. I our business we would NEVER do this to any of our customers!!! More
by dwpar5n2
Employees Worked With
Rick Nelson service agent.
