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Mercedes-Benz of Midlothian
Midlothian, VA
1,098 Reviews
Mercedes-Benz of Midlothian has been a trusted dealership in greater Richmond, and since we opened our doors in 2003, our focus has never wavered. We’ve built our reputation by delivering an unrivaled service and ownership experience every step of the way, while offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,098 reviews
August 12, 2024
Service is not good. Calls always go to voicemail and they do not return your call. Calls always go to voicemail and they do not return your call. More
by hartzellm56
Verified CustomerEmployees Worked With
August 09, 2024
Very nice work. The only thing is it took 4 hours from 9:15 to 1:30. Me and my daughter had to wait there the whole time while we were told 2 hours in the beginning The only thing is it took 4 hours from 9:15 to 1:30. Me and my daughter had to wait there the whole time while we were told 2 hours in the beginning so we felt hungry and restless. Otherwise the service was good. More
by anastevens99
August 08, 2024
The service department was great to deal with. They fixed our car quickly and kept us informed during the process. They fixed our car quickly and kept us informed during the process. More
by vicki.elkora4
Employees Worked With
August 08, 2024
I recently experienced fabulous service from the tag team of Scott Lambert and Nathan Hurdle. As usual, Scott was pleasant, informative and kept me apprised of the progress of my job with great communicatio of Scott Lambert and Nathan Hurdle. As usual, Scott was pleasant, informative and kept me apprised of the progress of my job with great communication. As for the actual service, there are not enough superlatives to express my pleasure with Nathan Hurdle. He is extremely thorough and quite meticulous as a technician. I also must add that he is unquestionably the neatest mechanic/technician I have known. My vehicle is always returned to me after Nathan has serviced it in flawless condition, there is not a fingerprint or smudge to be found! For me to say and notice that is impressive since I am incredibly OCD with the care of my ML 350. So yes, overall a very positive experience with your service department. P.S. Kudos to Amanda Dudley. She is always a pleasure to see and interact with when it comes time to deal with the ensuing invoice. She is the BEST! THANKS TO ALL! 👍 More
by WitchDr
Employees Worked With
Scott Lambert, Nathan Hurdle
August 08, 2024
Great, efficient service for a reasonable price! Wonderful customer service from start to finish! We are very happy with our car purchase! Wonderful customer service from start to finish! We are very happy with our car purchase! More
by ASHLEYSONGERLEWIS
Employees Worked With
