Mercedes-Benz of Midlothian

I typically go to glen allen dealer but I recently moved to Midlothian so I tried this dealership. I just felt like they were money Hungry. I went for an oil change but I know they already do multipoint ins to Midlothian so I tried this dealership. I just felt like they were money Hungry. I went for an oil change but I know they already do multipoint inspection when they do oil change but I inquired if I can get an inspection too since I had less than two months to get a new one, well without talking to me they just took off the sticker (although it wasn’t dead yet) and tried to get me to pay $600 for ONE tire in replace for the one they failed me for that had a little bubble in it. I had something similar happen to the last dealership but they just advised me of what was needed since my inspection was still good but not this one. I feel like they should’ve checked with me first prior to taking it off since I still had plenty of time to get a tire. So that happened the then my car was there for almost a week and didn’t get a update or call back until I was outreached about having their loaner car too long when I never got a call back in the first place. Don’t wanna talk bad about the company but I do feel like that could’ve been handled way better. More

My service advisor, Scott, is great to work with and very attentive to our needs. Always a great dealership to work with from sales to service. attentive to our needs. Always a great dealership to work with from sales to service. More

I was not very happy with my service advisor Regina Fitz. I dropped my car off for service the night before. I got the message from mercedez benz the next day with info for my service advisor and to contact I dropped my car off for service the night before. I got the message from mercedez benz the next day with info for my service advisor and to contact her if I have any questions. Never received any direct message from her directly. I messaged raging half way thru the day to see if my car will be ready and no response was received. I never got any call from her or anyone to see if my car was ready and when I called I kept getting transferred to her voice mail. I ended up driving 30 minutes to the dealership without knowing if my car was ready 15 mins before they closed since it was end of the day. Ms. Fitz had left early for the day and the 2 ladies who helped me were nice. They had no idea where my car key or the paper work was and but they were able to figure things out for me and told me my car would be ready in 10 -15 mins. Travis Melton was so nice in the past and was so good at communicating. It's been 24 hours plus I have yet to receive any message from Ms. Fitz. Worst customer service ever from her. And really inconvenient. I will not be buying my car from this dealership just because the kind of service I received from Ms. Fitz. More

First time with Ragina and was very pleased with her level of service, attentiveness, and ensuring I was being taken care of. The wait times are boarder line excess when you have a 4 hour wait. The ca level of service, attentiveness, and ensuring I was being taken care of. The wait times are boarder line excess when you have a 4 hour wait. The car wash was sub par as they clearly did not clean the windows and still had hand prints on the hood from service. More

Midlothian Mercedes-Benz is about their business. It like they love helping their customers with much joy. They are the best. It like they love helping their customers with much joy. They are the best. More

Smart, helpful salesperson! Respectful of appropriate boundaries while being effective. Dealership nicely maintained, many attractive options for each buyer. Respectful of appropriate boundaries while being effective. Dealership nicely maintained, many attractive options for each buyer. More

Ragina, is very kind. My opinion she love what she do, and that is treating her customers with the very best service and kindness. Thanks. My opinion she love what she do, and that is treating her customers with the very best service and kindness. Thanks. More

Excellent customer service Knowledgeable Professional Friendly Job well done I believe I said enough to describe my experience. service Knowledgeable Professional Friendly Job well done I believe I said enough to describe my experience. More

Happy with timeliness and quality of service work. Dealership was very fare and open about repair process. Dealership was very fare and open about repair process. More