Mercedes-Benz of Marin

Eliseo is huge asset for Mercedes Benz. He is a natural and extremely personable It is a pleasure having someone as knowledgeable as Eliseo help me through the process of maintaining an He is a natural and extremely personable It is a pleasure having someone as knowledgeable as Eliseo help me through the process of maintaining and taking care of my vehicle. More

Excellent service department with friendly and knowledgeable advisers. We have also purchased 2 vehicles from this dealership. knowledgeable advisers. We have also purchased 2 vehicles from this dealership. More

Eliseo is excellent. The service is good and very convenient. Highly recommend this dealership. Thanks Eliseo! The service is good and very convenient. Highly recommend this dealership. Thanks Eliseo! More

Judith, my service rep, is amazing. Knowledgeable, patient, kind, listens well. She couldn’t have been more attentive. MB of Marin is lucky to have her. Knowledgeable, patient, kind, listens well. She couldn’t have been more attentive. MB of Marin is lucky to have her. More

Mercedes of Marin is great, Mick was helpful and assured my car was serviced quickly. Will be back- thank you! my car was serviced quickly. Will be back- thank you! More

Eliseo is very knowledgable and an engaging guy. His proactive attention to needs and details is always appreciated. The technicians and support staff are great at their respective jobs. My AMG is a His proactive attention to needs and details is always appreciated. The technicians and support staff are great at their respective jobs. My AMG is a 'happy camper'. More

Service is great. Answering machine mispronounces “Marin.” Elisio is excellent and very responsive. That’s it Answering machine mispronounces “Marin.” Elisio is excellent and very responsive. That’s it More

Eliseo is the reason I keep coming back to Mercedes for my service in spite of the additional cost. He always provides great advice and helps me strategize around maintaining my two Mercedes vehicles. Th my service in spite of the additional cost. He always provides great advice and helps me strategize around maintaining my two Mercedes vehicles. Thank you! More

Mick Palermo made up for the poor automated customer interfaces. Why waste time with a "chat" to set an appointment when the booker is live? Poor quality for a premium brand. Likewise the canned "estima interfaces. Why waste time with a "chat" to set an appointment when the booker is live? Poor quality for a premium brand. Likewise the canned "estimates" and their approval. I'm not ordering a burger with fries at some drive-thru. The management ought to ask an impartial friend or relative to test this "system" in light of the brand's price point and service cost. I've been a customer for a long time and recall how it was good, before CRM arrived. The front end betrays the rest of the service relationship and staff effort. More

Ordered 4 new tires for Mercedes 350eqe which had less than 20k miles yet all tires were worn out. Mercedes doesn’t tell you the weight of the battery/car is so heavy it wears out tires. Brought in on a M than 20k miles yet all tires were worn out. Mercedes doesn’t tell you the weight of the battery/car is so heavy it wears out tires. Brought in on a Monday promised for Tuesday, called Tuesday and told no tires until Friday. On Friday they tell me fed ex messed up, tires ready on Monday. Pick up Tuesday morning and Wednesday morning check tire pressure indicator goes off showing all tires improperly inflated. After messing with that adjustment find out Saturday that one tire has supposedly picked up a mail and needs replacement. I’m waiting for latest tire to show up. Mercedes should disclose their cars are so heavy they burn out tires in less than 20k miles. All that said my service advisor was extremely helpful and I have no problem with the staff there. The Mercedes brand is another story More