Mercedes-Benz of Marin

They handled a software recall on schedule with no problems. Eric was particularly helpful. When they did not have the promised loaner, he was able to find one, which was a brand new car, probably not problems. Eric was particularly helpful. When they did not have the promised loaner, he was able to find one, which was a brand new car, probably not intended to be a loaner. More

Mick was very attentive, he called me every day to explain what they were doing in the car. Great people and awesome work. I’m Pleased!!! explain what they were doing in the car. Great people and awesome work. I’m Pleased!!! More

Clean, organized, highly trained. They stay on top of me to get service on time. They stay on top of me to get service on time. More

On the day of service, Erik assisted me with a recall that needed to be performed by the dealership. I had limited time and had to leave for work at a specific time. Erik listened attentively to my req that needed to be performed by the dealership. I had limited time and had to leave for work at a specific time. Erik listened attentively to my request and demonstrated the utmost respect and professionalism, ensuring I stayed on schedule. I truly appreciate his assistance. More

I have been coming to this dealership for years and Erik has been the person who has communicated the best. He calls me back when he says he will and I really appreciate that has been the person who has communicated the best. He calls me back when he says he will and I really appreciate that More

They had convenient appointment scheduling, prompt and professional turnaround when I dropped off my car. Loaner car was waiting for me. My service rep Don did a great job keeping me informed and it turn professional turnaround when I dropped off my car. Loaner car was waiting for me. My service rep Don did a great job keeping me informed and it turned out my repair was covered under my extended warranty which was great. More

Judith kept me up to date as my car went through the shop and car wash. My bill was sent to me via email so I was paid up when I went to pick up my car. Smooth operation! The requested services and recommend and car wash. My bill was sent to me via email so I was paid up when I went to pick up my car. Smooth operation! The requested services and recommended services were all completed on time as promised. Great experience! More

Service department is very good, although labor rates are high. Eliseo Estrada is a terrific service representative. Always responsive and attentive. I have not dealt with the sales department in many years high. Eliseo Estrada is a terrific service representative. Always responsive and attentive. I have not dealt with the sales department in many years More

I recently took my car for service and was impressed by their outstanding customer service. While there were a few recommendations and suggestions for my vehicle, I encountered an issue during pickup. The their outstanding customer service. While there were a few recommendations and suggestions for my vehicle, I encountered an issue during pickup. The dealership took this matter to the highest level of customer service I have ever experienced. Having driven Mercedes-Benz for many years and having dealt with various dealership services across different regions, I can confidently say this dealership set a new standard. Their commitment to resolving concerns and ensuring customer satisfaction truly sets them apart. Highly recommended! More

My experience with Eric at Marin Mercedes-Benz service department was excellent. He was at all times respectful and courteous. He listened varefully and investigated concerns thoroughly. He was at all tim department was excellent. He was at all times respectful and courteous. He listened varefully and investigated concerns thoroughly. He was at all times professional. He updated me fully of the progress on my vehicle. A very good experience. More