Mercedes-Benz of Manchester

I have been a high line car collector since 1986, and in I have been a high line car collector since 1986, and in more recent times I have bought over 45 vehicles from all over the country online etc and I have been a high line car collector since 1986, and in more recent times I have bought over 45 vehicles from all over the country online etc and had them shipped in sight unseen with a very good experience. I decided more recently I would make my next purchases at a local Mercedes Benz dealership that I thought was or should be top notch prior to finding out otherwise. I purchase a 07 450GL in december from them, no real issues other then no follow up etc from my salesman after the sale. So I go back in January to trade my 06 Maserati in on a 05 SL500, here's where the real trouble and drama begins! I make an appointment to see this Don Steere the used car manager to have my vehicle appraised, I wait for him to finish with someone else and he does his thing and says the salesman will get back with me. I come in to take delivery and all the sudden my trade now needs to go to southern mass so the Maserati dealer can give ole Don the seal of approval before we can wrap it up! This wasn't on the agenda prior but I allowed for this delay even though Holloway sells their vehicles state insp as is as shown with no warranty. That evening I decided rather then jumping through hoops I would put my trade on ebay and I sold it for 2k more then trade allowance in 10 minutes! So i pull the trade from the picture still pay their full asking price, go to take delivery and I had prior advised my salesman to ensure the spare key the owners books and nav disc as well as throw in two key chains for each of the vehicles i just purchased especially since i just gave them 53,000$. Go to take car for demo drive and ask my salesman did you get these items together, oh we don't have a spare key and this has the keyless go feature so you shouldn't need another key! I said this will be a we owe item then as I expect two keys incase something goes wrong with this only key. They send the car out to service to see what key is needed to be ordered, where a tech tells me by the way this key is not a keyless go key (as I was told it was)also ole Don Steere comments "I'm going to yell at who ever promised this key as it goes for 500 bucks". they order I come in and i'm told take this new key home do this and that and it will be all set. Well get home and this key is not a keyless go key so it won't program. I go back to dealership and they need to order another key, while there I said I would like a print out of what you did to car to get it ready for resale, low and behold they don't even change the oil from the prior owners on both of my recently purchased vehicles and the SL they have no clue when it was changed! They install used tires to save the Used car manager $$$$$ and increase his department gross profits at the purchasers expense. This is insane, and the only dealership I have run across cutting these kind of corners! Don't let the Pretty Pics of the used car in front of the Benz dealer fool you, it's bargain basement service when it comes to getting them ready for resale. The service due light was blinking in my face at time of delivery I had to have them reset it and Don Steere said a tech checked the oil but we will GOOD WILL the oil change that should have been done as part of used car resale prep! Checked the oil how, smelled, tasted, had it chemical analyzed. They had no record when the last owner did it, this is the life blood of the engine that I'm buying with no warranty at 67k miles so oil should have been all set! As far as my GL450 goes it still has the old oil from june and the prior owner 4k miles worth of use so I will be changing this at my dealership at my expense. I asked my salesman about the 27.00 key chains and was told if I didn't have to get you a spare key you could have as many as you wanted, thus I was only allowed the SL key chain! I went on ebay and bought the GL key chain for 5.00! I have spent days and hours in their service dept getting my vehicles we owed items etc, I feel like I have lived there! I do give high marks to the service crew as they are pretty good at what they do. I work in sales and jump through hoops for my clients so this whole experience just blows my mind! Nowadays customer care is of top priority so I would think the local Benz dealer would be all over that! Needless to say when I'm ready for my next high line toy it won't be from Holloway even if they were the only dealer on earth! I could have went to any cut rate used car dealer for this kind of treatment. MAKE SURE YOU HAVE YOUR LOCAL MECHANIC CHECK THEIR VEHICLES OUT THROUGHLY PRIOR TO PURCHASE AND ASK EVERY ROUTINE QUESTION IMAGINABLE PRIOR TO PURCHASE IF YOU MUST PURCHASE USED HERE. P.S. latest developement, Mercedes had me take GL to Holloway to enable the "onstar type feature" for trial period to see if I wish to get subscription, well after 2 days in the service dept I'm told it needs like a 1500$ computer replaced to make it work lol. PASS ON THAT! 5 year old vehicle with a bad computer, the outer window trim peeling and corporate saying "The dealer tries to make them in pristine cond" lol thats a laugh! Don't every expect that corporate will step up for you as they have little interest from the CEO executive office in Montvale NJ. I will give Kudos to Jason in service, he's excellent and should be president of the Dealership! More