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Mercedes-Benz of Manchester
Manchester, NH
927 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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July 24, 2026
I purchased a GLC 43W4 on Jan 14, 2026. Found the listing online. Checked the Carfax, showed nothing major on the report. The sales person Cavan Pahlavan was awesome to deal with. Car was c Found the listing online. Checked the Carfax, showed nothing major on the report. The sales person Cavan Pahlavan was awesome to deal with. Car was clean and one owner. I asked all the right questions, who was the original owner and why they traded. Cavan told me one of his regular customers wanted a larger SUV. Finance dept was very different to deal with, Very Pushy, Tried to Make You Feel Like an Idiot for NOT BUYING ALL OF THE xx THEY PUSH! I don’t drive this car daily, I live in Maine and use it on my time off to go to CT about every other month. Had some issues with sensors and the sunroof is a nightmare, comes and goes. Took it to our local MB dealer to have sunroof repaired. On the way the transmission started to act up. After 2 days in the shop the sunroof was reprogrammed and the transmission was not able to be reprogramed and kept getting worse and Mercedes told my local dealer to replace the transmission. The vehicle has only 14K miles and I purchased at 10K Certified. Received a copy of the Master Vehicle Inquiry from my Local MB dealer and this car has had many issues like the sunroof, sensor issues etc. Long List. In the report it is noted the Original Owner received a REPURCHASE DEMAND. The original owner received Customer Retention Allowance to get out of this vehicle. I WAS CLEARLY LIED TO FROM THIS DEALERSHIP! Called my sales person Cavan, explained the issues with the vehicle. This was on a Wednesday and he could get back to me on the following Monday, he was off on Thursday, called him on Friday. I told him this dealership was to big not to have a manager deal with me and see if they would take the car back. He called me back and said the General Manager said absolutely not and I would have to deal with Mercedes Benz directly. I would have expected the manager to call me directly! BEWARE BUYING FROM THIS DEALERSHIP AND GROUP ONE AND MB CERTIFIED! CARFAX DOESN’T ALWAYS MATCH THE MB INTERNAL REPORT! I WOULD HAVE NEVER PURCHASED THIS VEHICLE WITH THE INTERNAL REPORT! I WILL NEVER BUY ANOTHER MB WITHOUT THE INTERNAL REPORT! MERCEDES BENZ MANCHESTER LIED TO ME!!!!! More
by jappy32
Employees Worked With
Shalini Gupta no stars! , Cavan Pahlavan
July 15, 2026
Great experience. Professional staff that communicated well throughout the entire purchasing process. I would recommend this dealership to anyone. Professional staff that communicated well throughout the entire purchasing process. I would recommend this dealership to anyone. More
by steve.silkrenovation
Employees Worked With
Soni Patel
June 11, 2026
Being a first time Mercedes owner was a very smooth process! From the minute I met my sales woman, then the finance man and finally walking out the door with a brand new car; I felt like I became part process! From the minute I met my sales woman, then the finance man and finally walking out the door with a brand new car; I felt like I became part of their family! It was a wonderful experience and I highly recommend this location to anyone who wants a Mercedes! More
by Stephanie
Employees Worked With
Steve Pease, Kara Duffy
April 27, 2026
Kara is AMAZING and I waited 20 years to buy another car because I don't like aggressive sales people and bad sales tactics. I am super happy with her an the service. because I don't like aggressive sales people and bad sales tactics. I am super happy with her an the service. More
by silvia.manent
Employees Worked With
Kara Duffy
April 01, 2026
I was in the car business for 45 years and have owned 6 S Classes. I've had dealing with almost every dealership in town. I brought my car in for a warranty issue. They changed some parts in the front end, a Classes. I've had dealing with almost every dealership in town. I brought my car in for a warranty issue. They changed some parts in the front end, and said you're all set. Not only did not fix the original issue, they created a new vibration in the front end on the highway. It's been there for over 10 months of the last 12 months. With no end in sight, it just sits with nothing being done. One excuse after another. They are either unable or unwilling to just get it done. Worst experience ever! Disgusted! More
by dave
Employees Worked With
Debra Silvia Smola
