Mercedes-Benz of Manchester

Outstanding Experience at Holloway! Mark Ames of Holloway Motor Cars of Manchester provided knowledgeable, professional service. I recently purchased my third car from Holloway, and they Mark Ames of Holloway Motor Cars of Manchester provided knowledgeable, professional service. I recently purchased my third car from Holloway, and they have always lived up to their promise of elite service. Mark spent time explaining the car's features, he helped me to fully understand the paperwork, and he spent time showing me how to get the most from each specific feature. It was a very enjoyable experience and when I drove away in my new Mercedes, I felt like an elite customer. More

Excellent experience as usual!! I bought my first Mercedes ever in my life about 5 years ago from Holloway, and worked with Deb Silva. The time came yesterday to trade in my vehicle I bought my first Mercedes ever in my life about 5 years ago from Holloway, and worked with Deb Silva. The time came yesterday to trade in my vehicle, as it had 75000 miles on it, and the warranty was about to expire. There was no question in my mind that I wanted the same vehicle, as I really loved it (GLK 350) - and knew that I wanted to work with Deb Silva, since my previous experience with her 5 years ago was second to none! I was at the dealership for nearly 7 hrs, as I was test driving several different cars, and having difficulty deciding what car I wanted. Deb was WONDERFUL!! She dedicated 100% of her time and attention to me and my sale. I drive a hard bargain...and she worked with her manager to get the deal I wanted!! I've come to know and trust Deb as a friend over the years, and I had zero second thoughts about buying a Mercedes from her. I decided to go with the new Bluetech Diesel technology, and I absolutely LOVE the car that I picked out. Deb is so knowledgeable about the products she sells, and went over every single detail with me, while respecting my time constraints as well. Now it's official, I'm a lifetime Mercedes customer! I will never go with another brand..ever!! Thanks Deb!! More

I wish it was always this easy. Simply put, we saw the car online, contacted the dealership, set up an appointment to see the vehicle. Chris Thibodeau met us at the reception desk an Simply put, we saw the car online, contacted the dealership, set up an appointment to see the vehicle. Chris Thibodeau met us at the reception desk and we immediately felt very comfortable with him. He is upfront, knowledgeable and best of all not pushy. The vehicle was all set to go we got a nice test drive and then sat down to negotiate. No one pushed Gap insurance or extended warranties down our throats, we weren't "two manned" and always felt easy about getting up and walking out if we didn't like the deal. The only other person who talked with us was Todd Page the finance manager, his presence was brief, friendly, and actually surprisingly pleasant. If you are in the market for a nice used or new Mercedes, check these guys out, they are painless. More

Excellent service with very knowledgebale staff I have owned my Mercedes for over three years and have had all service performed at this location. From the quality of service to the waiting room am I have owned my Mercedes for over three years and have had all service performed at this location. From the quality of service to the waiting room amenities, this is a professional outfit. Jessica is extremely accommodating when scheduling your service and will reserve a car for your transportation needs. She knows what service needs to be done and what is involved with each service. There have been a few times when I had to describe a sound under the hood and she immediately recognized the issue. She has incredible knowledge of Mercedes products that makes me as an owner feel very comfortable leaving my car. Jessica has the ability to put her customers at ease with her friendly personality, honesty and integrity. And it doesn't stop there at Mercedes. The technicians are just as friendly and knowledgeable when explaining what they performed on your vehicle. Top notch service is expected and given. From the sales staff to the service department, I will be a repeat customer when I am ready to purchase my next vehicle. More

Excellent Customer Service When shopping for a vehicle it is never the salesman that sells a car to me. The vehicle must stand on its own accolades. The salesman merely facili When shopping for a vehicle it is never the salesman that sells a car to me. The vehicle must stand on its own accolades. The salesman merely facilitates the transaction. I often decide on a specific make and model and then proceed to search for one of acceptable condition and price. There is a certain level of customer service that should be commensurate with the caliber of vehicle being sold that I expect when shopping for a luxury brand vehicle. While this should be the norm it does not always hold true. Sometimes there can be a larger auto group that not only sells luxury brands but also cheaper vehicle like Scion and rather than raising the level of quality in its representatives at the lower end they have elected to decrease the level of quality in their representatives at the luxury brands to be more on par with what someone may expect when purchasing a low end vehicle. It is evident that Holloway Motor Cars hires and trains the best people to represent their product. My experience in purchasing a car was very refreshing especially when compared to other dealerships. My only disappointment is that I am moving south and will undoubtedly find it difficult to find a dealership that can meet my expectations now that the bar has been set by Holloway. More

Excellent eperience! Chris was an excellent salesman, he knew the product well and was very friendly. We are pretty young and he never judged us based on our age, he took Chris was an excellent salesman, he knew the product well and was very friendly. We are pretty young and he never judged us based on our age, he took us as serious clients from the moment we walked through the door to the moment we shook hands and made a deal. Everyone in the dealership was very welcoming, I'd recommend this dealership to anyone looking for quality service and obviously, a fantastic car! More

Patient and Persistent I first visited the dealership on the last day of February, just to "look". I found a great car but was not ready to buy. After explaining I really di I first visited the dealership on the last day of February, just to "look". I found a great car but was not ready to buy. After explaining I really didn't want to buy on impulse, the sales people were very understanding. When I came back a few weeks later the car had been sold. Chris spent the next two months looking for another car for me with the same features, meanwhile keeping me informed of his progress. At times, he had found something close, but I really had my heart set on one set of features, so he kept searching until he found exactly what I wanted. On top of the excellent service I received from Chris, everyone else at the dealership is very professional, and I believe they have the best prices in the area. More

Outstanding As my lease was ending on my 2011 Lexus IS250 I decided to look at upgrading into a Lexus GS 350. After a brief conversation with a Lexus sales associ As my lease was ending on my 2011 Lexus IS250 I decided to look at upgrading into a Lexus GS 350. After a brief conversation with a Lexus sales associate I was very disappointed in not fulfilling my payment I was looking for. I was a true Lexus Customer for 10 years leasing an ES300, ES330 and 2 IS250's. So after days of pondering I decided Lexus was not interested in my business and went on Holloway Motor Cars of Manchester website. Upon reviewing their site I was interested in a 2008 SClass and called to inquire about it. I was given to Chris Thibodeau to discuss payments on that vehicle. After a few emails back and forth between us and Chris trying very hard to massage the payment I was looking for, he offered me two other style vehicles to fit my budget. First was a 2011 EClass to purchase and the second was a 2014 C Class to lease. Both were vehicles were close to my budget and style. Chris offered me to visit him and to test drive those vehicles and to answer any questions about them. I took up the invitation an made the hour and half drive to do so. When I arrived at the Dealership I went inside and was greeted by a polite professional named Heather Morin. I asked for Chris and he came from his office and I was greeted with a huge smile and a handshake. After talking for a few minutes to get to know each other he offered me to take those two vehicles for a test drive. So Chris and I test drove three vehicles that day, the 2011 EClass , 2014 C Class and the 2014 CLA. Consequently it came down to two of them, the EClass and the CLA. Chris ran some numbers for me and I wanted to take a few days and discuss it with my fiancée which was on a Tuesday. On Friday my fiancée took a ride to the Dealership and test drove both the E Class and the CLA with Chris. She fell in love with the 2011 EClass and ultimately that was my decision to purchase that vehicle. I just want to note that Chris Thibodeau had taken time to treat me like as if I was a "long time" valued customer speaks VOLUMES about him. I'm looking forward to working with him and servicing my 2011 EClass at Holloway Motors. Thank you again Chris Thibodeau for your Outstanding Service!!!!! More

Thank you I want to personally thank Steve Davis and Holloway Motors of Manchester for a great experience. Steve worked through some difficult tasks and his ha I want to personally thank Steve Davis and Holloway Motors of Manchester for a great experience. Steve worked through some difficult tasks and his hard work did not go unnoticed. I just recently relocated to NH and needed a service center for my Mercedes. Steve and his team were caring and helpful throughout the entire process start to finish (2 days). I was in for a routine service B and also had a concern about my drivers side seat motor. A couple months back there was a grinding noise and I decided to stop using the seat adjustment motor immediately. The motor was detached and on the floor according the diagnostic test that was done. Steve worked diligently to see if a 3rd party vendor "QualityGuard+Plus" would cover this mechanical failure under my current warranty. QualityGuard+Plus will not cover this repair due to missing parts. I have decided to file a complaint and appeal the decision. I am working to get reimbursed for the fees through QualityGuard+Plus. Steve provided exceptional customer service throughout my experience even when things seemed to be negative. All in all a great experience and I drove off the lot a happy customer with Holloway Motors of Manchester. I will be back for service and future purchases. Thanks Steve for a great experience! More