Mercedes-Benz of Manchester

Great New Team These people can't do enough to please you! A good example is our sales rep, Kara Duffy. While we were in the "just looking" stage she took us for a t These people can't do enough to please you! A good example is our sales rep, Kara Duffy. While we were in the "just looking" stage she took us for a test drive and explained each new electronic item in the vehicle and why it is important. Once we went from just-looking to buying Kara made sure that the closing was quick and easy and then set up another appointment to walk us through every safety and tech item on our vehicle. She literally spent hours going over items and helping us connect our devices to the car's Bluetooth. Somewhere in all of this we had a chat with Joel, the new GM of the dealership. He is the first general manager I have met who spent time with us after the sale was made! Aaron O. More

Awesome team! I cannot say enough good things about this dealership. Our salesman Chris was attentive and extremely knowledgeable about the cars. The entire sales I cannot say enough good things about this dealership. Our salesman Chris was attentive and extremely knowledgeable about the cars. The entire sales team worked hard to get us the perfect cars at excellent prices. To add to the experience the finance team makes financing a breeze and makes the process quick and enjoyable. I have also been to the dealerships service department (nail in my tire from a parking lot) and Adam and Tia are equally as great as the entire sales team. Overall just a great team. More

Be careful I went in for a passenger lowbeam light on my Mercedes e 350.aftrr sitting for an hour and forty minutes I was informed they didn't have my light but I went in for a passenger lowbeam light on my Mercedes e 350.aftrr sitting for an hour and forty minutes I was informed they didn't have my light but they went through my car and told me I needed tires ,a sticker and were charging me $350.00 yo replace a passenger side lowbeam!!!. I went on YouTube ,bought they light and changed it myself in less than 5 minutes .the light was $60.00 They were very polite and washed my car even though it was pouring rain.My advise,be careful .$350.00 for a five minute job that's $290.00 labor ! More

Special Service Renee from Sales and Adam from service did a spectacular job of meeting my needs on a special service request! The concierge service was seamless and Renee from Sales and Adam from service did a spectacular job of meeting my needs on a special service request! The concierge service was seamless and the work perfect and the price way better than expected. Total first class!!! More

Amazing! Chris Thibodeau was awesome. It was really easy and painless. He's friendly and very knowledgeable about the brand. Id tell everyone to go see him! I Chris Thibodeau was awesome. It was really easy and painless. He's friendly and very knowledgeable about the brand. Id tell everyone to go see him! I also worked with the finance guy, he was really nice but I totally can't think of his name. Sorry More

Excellent car buying experience I had a terrific experience at Mercedes of Manchester. I saw a vehicle on their website that I was interested in and filled out an online form to get I had a terrific experience at Mercedes of Manchester. I saw a vehicle on their website that I was interested in and filled out an online form to get some more info. They asked how I would prefer to be contacted and I chose email as I wasn't sure if I was ready to buy and didn't want to be pushed into a sale that I wasn't ready for. They were very respectful and I had several pleasant back and fourth emails with Renee Vargas and ended up setting up an appointment to test the vehicle. When I arrived I was a little nervous as this was the first time I would be buying a Mercedes. Kara ended up greeting me and gave me a ton of information on the vehicle that I had inquired about online. She was extremely relaxed and not pushy at all. Not what I expected from a car sales person. She guided my husband and I through a test drive. (and let him test the vehicle as well.) She answered our questions and had casual conversation. It was a very relaxed ride. After the test drive there was no push to buy, she was genuinely more curious to know what I thought of the vehicle and if I had any more questions. I ended up purchasing the vehicle and Kara and her team worked hard to make this happen. Kara was very responsive whenever I had a question, and was accessible by text message or via phone. This was the best car buying experience I have had to date. More

Very pleasant experience Kara Duffy is an excellent salesperson. She was very kind and exceeded my expectations. I would recommend her to everybody. All in all, this was a ver Kara Duffy is an excellent salesperson. She was very kind and exceeded my expectations. I would recommend her to everybody. All in all, this was a very pleasurable experience and would definitely come back. More