Mercedes-Benz of Manchester
Manchester, NH
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Lovely! Chris was fantastic from the start. He continues to help me figure out some technical functions of the car well after purchase. Very professional, I d Chris was fantastic from the start. He continues to help me figure out some technical functions of the car well after purchase. Very professional, I did not feel overwhelmed (as often happens when in this situation). I would recommend Holloway very highly, especially as customer service is superb. Everyone I dealt with was very courteous and warm. Chris in particular, with whom I associated closest, made this purchasing experience one of the best and least stressful I have encountered. Thank you so muc! More
Excellent experience Picked up our new CLA this week. Every area of this dealership was excellent. Every staff member greeted us, offered us drinks and snacks, went out of Picked up our new CLA this week. Every area of this dealership was excellent. Every staff member greeted us, offered us drinks and snacks, went out of their way to welcome us. Our salesman, Jeff Donovan, was professional, thorough, and most importantly, didn't make us feel pressured into anything. The loan experience was also fast and friendly. I would recommend this dealership, and Jeff, to anyone! More
Outstanding dealer Just picked up a CPO E Class today - process was seamless, quick, efficient and no hassle at all. Financing decision made in minutes and cleared by MB Just picked up a CPO E Class today - process was seamless, quick, efficient and no hassle at all. Financing decision made in minutes and cleared by MB in 30 minutes. Salesperson Jeff Donovan was outstanding. More
Purchase of Used Mercedes Excellent in all areas from greeters to service to sales personnel .We were extremely pleased with the sales person, Chris Thibodeau. He was professi Excellent in all areas from greeters to service to sales personnel .We were extremely pleased with the sales person, Chris Thibodeau. He was professional, thorough in all explanations and courteous and friendly at all times. He certainly influenced our desire to purchase our Mercedes. More
Best dealership ever From the moment I walked in to this dealership and until I left I was treated very nice. From the receptionist to the salesman to the loan manager. I From the moment I walked in to this dealership and until I left I was treated very nice. From the receptionist to the salesman to the loan manager. I was never rushed and once. I was offered cold water and snacks. The salesman and loan officer explained everything to me. My salesman also went over all the bells and whistles on the car I bought. Very processional. More
Finally. Somebody got customer service right! When people take their car in to be serviced they want to feel like their time is valuable. They don't want to wait around with no idea what's happeni When people take their car in to be serviced they want to feel like their time is valuable. They don't want to wait around with no idea what's happening. At holloway, i am comfortable. When i walk in, i am greeted by Michelle. She knows my name. she asks about my family. michelle takes time out to see that my needs are met & i am happy. It is a breath of fresh air to see customer service at it's finest....we want you to value our business & our time. We trust the people there. They make it so easy. You should use Michelle as a customer service trainer!!! I would bet she's a lot of the reason you get repeat business there!! Thank you, Jaime Ruggiero More
Outstanding Experience at Holloway! Mark Ames of Holloway Motor Cars of Manchester provided knowledgeable, professional service. I recently purchased my third car from Holloway, and they Mark Ames of Holloway Motor Cars of Manchester provided knowledgeable, professional service. I recently purchased my third car from Holloway, and they have always lived up to their promise of elite service. Mark spent time explaining the car's features, he helped me to fully understand the paperwork, and he spent time showing me how to get the most from each specific feature. It was a very enjoyable experience and when I drove away in my new Mercedes, I felt like an elite customer. More
Excellent experience as usual!! I bought my first Mercedes ever in my life about 5 years ago from Holloway, and worked with Deb Silva. The time came yesterday to trade in my vehicle I bought my first Mercedes ever in my life about 5 years ago from Holloway, and worked with Deb Silva. The time came yesterday to trade in my vehicle, as it had 75000 miles on it, and the warranty was about to expire. There was no question in my mind that I wanted the same vehicle, as I really loved it (GLK 350) - and knew that I wanted to work with Deb Silva, since my previous experience with her 5 years ago was second to none! I was at the dealership for nearly 7 hrs, as I was test driving several different cars, and having difficulty deciding what car I wanted. Deb was WONDERFUL!! She dedicated 100% of her time and attention to me and my sale. I drive a hard bargain...and she worked with her manager to get the deal I wanted!! I've come to know and trust Deb as a friend over the years, and I had zero second thoughts about buying a Mercedes from her. I decided to go with the new Bluetech Diesel technology, and I absolutely LOVE the car that I picked out. Deb is so knowledgeable about the products she sells, and went over every single detail with me, while respecting my time constraints as well. Now it's official, I'm a lifetime Mercedes customer! I will never go with another brand..ever!! Thanks Deb!! More
I wish it was always this easy. Simply put, we saw the car online, contacted the dealership, set up an appointment to see the vehicle. Chris Thibodeau met us at the reception desk an Simply put, we saw the car online, contacted the dealership, set up an appointment to see the vehicle. Chris Thibodeau met us at the reception desk and we immediately felt very comfortable with him. He is upfront, knowledgeable and best of all not pushy. The vehicle was all set to go we got a nice test drive and then sat down to negotiate. No one pushed Gap insurance or extended warranties down our throats, we weren't "two manned" and always felt easy about getting up and walking out if we didn't like the deal. The only other person who talked with us was Todd Page the finance manager, his presence was brief, friendly, and actually surprisingly pleasant. If you are in the market for a nice used or new Mercedes, check these guys out, they are painless. More
Excellent service with very knowledgebale staff I have owned my Mercedes for over three years and have had all service performed at this location. From the quality of service to the waiting room am I have owned my Mercedes for over three years and have had all service performed at this location. From the quality of service to the waiting room amenities, this is a professional outfit. Jessica is extremely accommodating when scheduling your service and will reserve a car for your transportation needs. She knows what service needs to be done and what is involved with each service. There have been a few times when I had to describe a sound under the hood and she immediately recognized the issue. She has incredible knowledge of Mercedes products that makes me as an owner feel very comfortable leaving my car. Jessica has the ability to put her customers at ease with her friendly personality, honesty and integrity. And it doesn't stop there at Mercedes. The technicians are just as friendly and knowledgeable when explaining what they performed on your vehicle. Top notch service is expected and given. From the sales staff to the service department, I will be a repeat customer when I am ready to purchase my next vehicle. More