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Mercedes-Benz of Manchester
Manchester, NH
861 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 861 reviews
April 26, 2018
Lack of follow through While the actual service experience was great I have a $300 credit directly from MB which the service manager said they would follow up get back to m While the actual service experience was great I have a $300 credit directly from MB which the service manager said they would follow up get back to me and credit my account. They were happy to take my money but it's been crickets ever since in spite of calls and texts on my part with no response. More
by Tcarita
Employees Worked With
Keith Bernash, Adam Silvani
February 18, 2018
Unprofessional I recently was interested in a new Mercedes & I had to take my Mercedes in for a recall, At the Manchester Nh location. When I dropped my Benz off I w I recently was interested in a new Mercedes & I had to take my Mercedes in for a recall, At the Manchester Nh location. When I dropped my Benz off I was directed to Alejandro Jaime. I had a few questions about buying a newer Benz and he was not professional and looked at me stupidly. He was not knowledgeable either. Alejandro Jaime did not make me feel like a customer and had a rude attitude. This was the worst customer service I’ve ever had through out my life. I cannot believe service like this would happen at a Mercedes Benz dealership. I never will go there ever again and will head to Burlington. More
by Jannylou
Employees Worked With
Alejandro Jaime
January 05, 2018
Mixed Reaction to Service Dept./GM In some situations, this dealership deserves a 5-star rating; for others I'd give it a -1 star if I could. On the pro side, all in all the employees a In some situations, this dealership deserves a 5-star rating; for others I'd give it a -1 star if I could. On the pro side, all in all the employees at this dealership TRY to maintain professional decorum. They certainly give you the impression that they are on the ball and have handled every last detail and more. And in many cases, I have found this to be almost true. I bought a used MB from them a few years ago. Car maintenance and repair have done a great job; I've never had to return to complain or have something re-fixed. Their emergency roadside assistance is second to none with tow trucks and shuttle rides back and forth to home. Where it all falls to pieces is in the actual hands of the people who work there. Oh they are nice enough, but push comes to shove, they lose that professional demeanor. For example, my car is there for repairs at this minute. I received a report of a broken alternator, etc., etc. I asked if they had all of my extended car warranty information. Just like the time previous to this one, I was assured they had checked with "Protect My Car" and none of the repairs were covered. The bill back in 2016 was $2600 and I am not wealthy. It took me over a week to raise the $. (I sold an antique diamond that had been in my family 150 years.) This time the bill is $1800, and I was about to sign for a loan when it occurred to me that maybe the Service Manager and her assistant hadn't really checked with the warranty company. As it turns out, the alternator is covered under the electrical system warranty. God knows what truly was covered in 2016! I blame myself for trusting the repair department to check with my warranty company. But, It's the Service department's job to open the claim with warranty companies. Not the customer as we don't know all of the ins and outs of what MB of Manchester needs to fix our cars. So I am disappointed that the Service Manager told me she had checked with Protect My Car when they said they never received a call from this dealership. Oh and because I took some extra time to pay the bill in 2016, I was read the riot act on the phone yesterday -- Just what I needed after receiving an $1800 repair bill! I have no doubt that MB designed the lower cost C-class to provide the "everyperson" with affordable luxury. But the company needs to reflect that philosophy in the repair division. More
by k9lvrjk61
Employees Worked With
Chris Thibodeau, Rosie Cray, Joel Ginsburg, Tia Hartwell
November 16, 2017
Needed to have my auto door locks repaired on a Sprinter van I arrived for my appointment and service advisor James Page reviewed my vehicle file to determine what was needed and what was covered under warranty. I arrived for my appointment and service advisor James Page reviewed my vehicle file to determine what was needed and what was covered under warranty. The service tec informed James that it was going to take longer than 3 hr to repair and I was given a courtesy car to use for the day. I was up dated later in the day thats parts we ordered and the vehicle would be complete the following day. I received my vehicle back and to my surprise that all work was under warranty. I have had my 2013 Sprinter van serviced by Prime with always excellent workmanship. My only complaint is I only had a 2017 C300 courtesy car for one day! Great automobile Kevin Cheever Deck Mechanical More
by Kevin Cheever
Employees Worked With
James Page
November 06, 2017
60k service I have been going to this dealership for well over 10 years and have purchased multiple mb there. I brought my current mb into this dealership for 60k I have been going to this dealership for well over 10 years and have purchased multiple mb there. I brought my current mb into this dealership for 60k servicing. I left it there for 4 days as my husband and I were away and I figured the garage could work on it at their leisure. When I dropped off my vehicle Adam suggested that I have my sparkplugs and air filter changed as well. It felt like an upsell to me but I approved the addition. My service minus the additions would be approx $400. Seemed fair. First, I called in the morning to inquire about the status of my car, I never received a return call so I called again, was told it was done and they would be washing it, still fine. I get there about 45 min. later, still washing it. I get taken out back to the cashier where I was walked through the charges, I can see why they take you out of the general public for this conversation! The service was $362.83, right in line with the $400.00 expectation. Here is the kicker, the sparkplugs and air filter replacement was $752.60!!! Seriously??!! I stated that I thought the price for the additions were ridiculous and the cashier shrugged and said "It IS a Mercedes" really?? It is not my first one... and I do not have a problem paying a fair price, even on the high side...this price was not even defensible apparently, as no one offered an explanation, other than defining how much labor was and how much labor was....I can read!! I would certainly hope that owning a Mercedes does not remove my right as a customer to expect an explanation. On a positive note, I have purchased every vehicle from Deb Smola and she is amazing!! Every purchase has been totally enjoyable and stress free including all the ones I have made, my husband has made, and even my in laws from NJ bought one from her and had it shipped to their house. She is honest and ethical, she always goes that extra mile. I would absolutely continue to purchase my vehicles from Deb but will service them elsewhere. More
by Feelingcheated
Employees Worked With
Adam Silvani
November 05, 2017
Good and responsible people. Don’t be afraid to go to this dealer for any used car of any brand, bought a Jeep there and it had a problem and even after warranty expired they took Don’t be afraid to go to this dealer for any used car of any brand, bought a Jeep there and it had a problem and even after warranty expired they took care of it at no extra cost. I’d definitely buy there again, see mike coco there, good guy! More
by John p
Employees Worked With
Mike coco, Mark Boudreau, Tia Hartwell
October 23, 2017
Worst customer service ever! I came in looking to buy an AMG C63. Mercedes-Benz dealership in Manchester, NH will not even glance at you if you’re wearing all sweats and look like I came in looking to buy an AMG C63. Mercedes-Benz dealership in Manchester, NH will not even glance at you if you’re wearing all sweats and look like you just rolled out of bed. Either because I look “poor” or they’re all racist. Stood there for almost an hour waiting for a salesman. 4 walked right past me and onto other customers who just pulled onto the lot. More
by Password567
Employees Worked With
Too mad to even look at their name tags
September 26, 2017
1st Purchase Fantastic Dealership So far the dealership has exceeded my expectations. The staff are friendly,outgoing, courteous ,and well versed in their products. Deb, Travis, and So far the dealership has exceeded my expectations. The staff are friendly,outgoing, courteous ,and well versed in their products. Deb, Travis, and Rosie are definitely an asset to the Mercedes-Benz dealership of Manchester as well as the Mercedes-Benz organization. More
by Dino2017
Employees Worked With
Debra Silvia Smola, Travis King, Rosie Cray
September 19, 2017
2nd Purchase with them, GREAT! Mark Bourdeau was awesome to deal with. I purchased an SL550 and a GLC300 for my dad. I will be back again soon for a new GLS450. Thanks to everyon Mark Bourdeau was awesome to deal with. I purchased an SL550 and a GLC300 for my dad. I will be back again soon for a new GLS450. Thanks to everyone at this dealership! More
by John5519
Employees Worked With
Joel Ginsburg, Mark Boudreau
August 14, 2017
Poor Service Repair I had taken my car in for a nail in my tire and for them to check out a loud ‘rattling’ noise I heard every time I started on my 5 month old GLC. Thi I had taken my car in for a nail in my tire and for them to check out a loud ‘rattling’ noise I heard every time I started on my 5 month old GLC. This was noted on my work order, and the service staff looked into it. They shared with me that this noise was “typical” for the new GLC and just “how it was.” I was surprised to hear this, as the noise just did not sound right. Fast forward two months, I ended up in awful situation due to the oversight of the Manchester Service Staff. It turns out that the noise I heard was an incorrectly installed alternator that was causing issues with a belt. I ended up in an emergency situation, stuck in the middle of the highway unable to drive my car, on the way home from vacation, with my in-laws and two young children in the fully-packed car. I had shared this concern with Mercerdes Customer Service after which I immediately received a call from Renee (customer care manager) and she shared she would look into this and would get back to me. That was nearly three weeks ago...no follow through on their part. I don't expect perfection, but this was a major miss. Will absolutely not being taking either one of our Mercedes to that location again. More
by NH2017
Employees Worked With
Renee Vargas
