Mercedes-Benz of Manchester

Service for Benz Not a premium dealer, merely a premium brand with Yugo service levels. Try and charge you a loaner fee, I’ve owned every premium brand and this was th Not a premium dealer, merely a premium brand with Yugo service levels. Try and charge you a loaner fee, I’ve owned every premium brand and this was the first time I’ve seen that. Then the service manager tried to tell my wife that he’ll show her the expense report and it’s costly to have loaners, isn’t that why you pay a premium at the dealer for service? Isn’t that why you buy a premium brand for premium service without compromise or in this case whining? Stay away from this racket. More

Perfect My wife brought my car in for service and they impressed her with their politeness and promptness. Their service was what we expected from a MB dealer My wife brought my car in for service and they impressed her with their politeness and promptness. Their service was what we expected from a MB dealership and they did not disappoint. More

5B service Very accommodating and sensitive to my time. Provided courtesy shuttle for drop off and pick up. All staff were professional and courteous. Estimate o Very accommodating and sensitive to my time. Provided courtesy shuttle for drop off and pick up. All staff were professional and courteous. Estimate of cost was accurate albeit different than what was quoted over the phone. More

patient and professional No pressure , kara was very patient with us on making a decision. When ready the team did everything to get us the car WE chose. No pressure , kara was very patient with us on making a decision. When ready the team did everything to get us the car WE chose. More

Great service I went in to have my temporary inspection sticker replaced to a permanent one. I had no appointment and said I needed to be in and out in 30 mins. The I went in to have my temporary inspection sticker replaced to a permanent one. I had no appointment and said I needed to be in and out in 30 mins. They not only got me right in but also washed and vacuumed my car and had it back to me in 25mins! Amazing service! More

Friendly, helpful and accommodating Everyone was very helpful and accommodating especially Michael Resto. This is my first experience with Mercedes and so far I am very happy. I feel tha Everyone was very helpful and accommodating especially Michael Resto. This is my first experience with Mercedes and so far I am very happy. I feel that I will be well taken care of. They make it clear that I am part of a family now More

Great staff, honest and professional. Dealership is outstanding. Our experience has always been professional, friendly and honest. Sales was very knowledgeable and was not high pressure or Dealership is outstanding. Our experience has always been professional, friendly and honest. Sales was very knowledgeable and was not high pressure or involved with any gamesmanship. Service staff are knowledgeable, very friendly and always professional. More

Recall Everything was great except for the fact that they did not have the part when I was there and and I have to go back. Everything was great except for the fact that they did not have the part when I was there and and I have to go back. More

Really Great Service I am extremely pleased with the service at Manchester Mercedes. I had some issues with a leaking tail light on my new 2018 C300. When I arrived they h I am extremely pleased with the service at Manchester Mercedes. I had some issues with a leaking tail light on my new 2018 C300. When I arrived they had the part ready and ready to install. More

Such Wonderful Service Outstanding service from the moment I stepped out of my car to the moment I got back in. I was greeted in such a lovely manner (as always!) and was di Outstanding service from the moment I stepped out of my car to the moment I got back in. I was greeted in such a lovely manner (as always!) and was directed to a customer service representative named Stephanie who promptly checked me in and made sure that all my needs and concerns were listed for the mechanics who would be performing my service. She was very friendly, caring and thoughtful. I felt comfortable and confident that everything would go well. I had already decided to stay in the waiting room which I knew from past experience was very comfortable and well equipped with coffee, drinks and snacks. Once my service was complete, Stephanie led me to the check out desk. The representative there was also very friendly and knowledgeable. I entered my vehicle (which was washed) and drove home all the while thinking about my wonderful service experience. My vehicle is running well and I am looking forward to my next service. Congratulations to all of the staff at Mercedes Benz of Manchester for providing such excellent service! More