Mercedes-Benz of Manchester

Extremely accommodating. The Sprinter team got me in for an appointment within a week where the dealer in Maine where I live couldn’t for at least 2 months. Manchester Merce The Sprinter team got me in for an appointment within a week where the dealer in Maine where I live couldn’t for at least 2 months. Manchester Mercedes approximated my wait time exactly and were able to do several recall repairs as well as replace my O2 sensor in an extremely reasonable time. The waiting room is comfortable and staff very friendly. I’ll be bringing my business there in the future for sure! More

John was great he kept me in the loop on the progress of my vehicle. I will be buying another one here soon great place my vehicle. I will be buying another one here soon great place More

The representative was very efficient & professional. He kept me informed through the process and that made my life easier! I would highly recommend them for your maintenance & repair needs. He kept me informed through the process and that made my life easier! I would highly recommend them for your maintenance & repair needs. More

Had mechanical failure with our Sprinter RV on trip, Jon and crew had us back on the road in a day an half. Price was fair Many Thanks and crew had us back on the road in a day an half. Price was fair Many Thanks More

Easy to schedule appointment, service rep was courteous and professional, estimate of required work was clear, good follow up explaining additional necessary work. and professional, estimate of required work was clear, good follow up explaining additional necessary work. More

Finger pointing between Sprinter responsibility and Winnebago responsibility. Wanted tire work done and they wouldn’t do it. Winnebago responsibility. Wanted tire work done and they wouldn’t do it. More

Very Disappointed - we brought the car in for rear-end warranty work. It took three weeks for Mercedes-Benz of Manchester to get the parts, Calls and emails to service were unanswered. No loaner car wa warranty work. It took three weeks for Mercedes-Benz of Manchester to get the parts, Calls and emails to service were unanswered. No loaner car was offered. When the car was "finished" the exhaust system was making a loud noise. We took it to Meineke and discovered that they had crudely cut off the exhaust system to do the warranty rear-end and then failed to reattach it properly. There were obvious gaps in the exhaust pipes. Also damage was done to various other elements as they crudely removed the old rear-end. This dealership has been deteriorating since it was sold to Prime and then Prime sold it to become Mercedes-Benz of Manchester. This dealership is not up to Mercedes-Benz service standards - or any basic car service standards. More

Service is very good with one exception. Hard to reach an advisor . Extremely long wait times on hold. Or no car back when leaving a message. No response to texts either. Hard to reach an advisor . Extremely long wait times on hold. Or no car back when leaving a message. No response to texts either. More

Jenny in Service Department was very helpful in explaining to me about the NH requirements to have a car inspected, she then proceeded to make sure our inspection was properly done . Thank you Jenn explaining to me about the NH requirements to have a car inspected, she then proceeded to make sure our inspection was properly done . Thank you Jenny More

Customer service is great. Nice comfortable waiting area supplied with drinks and snacks. Very clean and well maintained. A+ Nice comfortable waiting area supplied with drinks and snacks. Very clean and well maintained. A+ More