Back

Mercedes-Benz of Manchester

Manchester, NH

4.7
883 Reviews

875 Gold St

Manchester, NH

03103

Directions

By Type

Showing 883 reviews

September 15, 2023

Great experience, no issues, on time, and with great communications. Would recommend this service center. More

by View42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Schiller
Sep 19, 2023 -

Mercedes-Benz of Manchester responded

That's great to hear! We're so glad Mercedes-Benz of Manchester was able to provide you with such a positive experience. Thank you for taking the time to share your feedback! We appreciate your business and look forward to assisting you in the future.

September 15, 2023

Great service, only slowed down by some backordered needed parts. John always takes great care More

by John D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Schiller
Sep 19, 2023 -

Mercedes-Benz of Manchester responded

We are thrilled John provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We apologize for the back-ordered parts as you know some things are out of our control We appreciate your business. We look forward to assisting you in the future.

September 15, 2023

My Sprinter needed a lot of work they found all the problems got back running as good as new. More

by w2dph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Eddy
Sep 19, 2023 -

Mercedes-Benz of Manchester responded

We're pleased to hear that our team was able to identify and address all the issues with your Sprinter, getting it back to running as good as new. Providing comprehensive and effective repairs is essential, and we're glad we could meet your expectations. Your satisfaction and the performance of your Sprinter are important to us. Thank you for choosing us, and we appreciate your feedback!

September 14, 2023

Extremely disappointed in the service department. Poor to no communication throughout service visit. 2 hours of service took 3 entire days for no reason and no communication. More

by Rjsmith1058
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary eddy
Sep 14, 2023 -

Mercedes-Benz of Manchester responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Oct 19, 2023 -

Mercedes-Benz of Manchester responded

Thank you for your feedback about the issues you faced in our service department because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Michael Espey General Manager mespey@manchestermb.com

Oct 20, 2023 -

Rjsmith1058 responded

You can call me on 617-947-7200 for details of what took place.

September 13, 2023

The Manchester NH Mercedes-Benz service department always exceeds my expectations when it comes to customer satisfaction. The process and systems in place should be recognized as some of the best in the bus More

by blaise.blouin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Street - Service Advisor / Manager and Jenny Loring / Service Advisor, Stephanie King, Jeff Donovan, Mike Cramer
Sep 24, 2023 -

Mercedes-Benz of Manchester responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 09, 2023

Recent car purchase worked out well. Vehicle information was provided. Thought entire transaction went smoothly. Will consider for next vehicle purchase. More

by Yfishy
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Fred Shepherd , Michael Espey
Sep 21, 2023 -

Mercedes-Benz of Manchester responded

Congratulations on your new vehicle! We are thrilled to have provided you with a smooth sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 09, 2023

To all the crew at Mercedes of Manchester, thank you, for your professionalism and great service! My good friend Len, walk me through my new vehicle completely. I have purchased in 2008 a GL 550. That was aw More

by Brenda
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Len Bellacicco
Sep 28, 2023 -

Mercedes-Benz of Manchester responded

Brenda, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Manchester. Congratulations on your new vehicle!

September 07, 2023

We were traveling from California and had some engine issues with our 2021 Sprinter Van. The Manchester dealership’s service department was able to get us in the day after I called which was a huge relie More

by JLG
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Schiller
Sep 28, 2023 -

Mercedes-Benz of Manchester responded

We are so pleased you enjoyed your visit to Mercedes-Benz of Manchester! We are glad we could help!

September 04, 2023

the service was excellent and the report they sent me was very impressive thank you very much. More

by Gina Hannon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Smith , Alejandro Jaime, Stephanie King
Sep 07, 2023 -

Mercedes-Benz of Manchester responded

Thank you for the Five-Star review and for choosing Mercedes-Benz of Manchester. We were pleased to hear that we provided you with an excellent service experience. We appreciate your business and look forward to serving you again.

September 02, 2023

Love my car but I bought it a week ago on August 26 and it’s already been in the shop twice, first time I had to get the inspection sticker because for some reason I couldn’t get it when I bought the car, More

by Deb Piotrowski
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick, my salesman , Sahlini Gupta, Phil Bova
...
27
...