Mercedes-Benz of Manchester

Very friendly staff, convenient office section in the waiting area with refreshments, well organized service workflow, waiting area with refreshments, well organized service workflow, More

I have waited over a year for parts and after they finally arrived, I was contacted by Manchester Mercedes-Benz for an appointment. The appointment was scheduled to be picked up for the appointment d finally arrived, I was contacted by Manchester Mercedes-Benz for an appointment. The appointment was scheduled to be picked up for the appointment date, offered by the dealership. The job was a 2-3 hr job and I fully expected it to be completed on the day or the day after the car arrived in their shop. Instead, my car sat outside, in the weather..... a situation my cars are not accustomed to. SEVEN days went by, with the dealer advised me the day after my car's appointment that my car was being serviced. After I was advised that the car was in the shop, I heard NOTHING for the next four days. On MONDAY, I contacted the service dept, left a message, asking why I had been lied to. I received a call back, again being told the car was being worked on. The car was finally finished on Tuesday afternoon (one week after they had asked to take the car), but not in time for it to be delivered to my daughter as she had commitments at 3pm. On Wednesday morning the car was delivered to my daughter. I have had work done at this dealership in the past, without incident. This experience was completely unacceptable. First, there was no communication, then the communications were not true. I expect better from Mercedes-Benz. More

Calvin was a great person to work with! HIGHLY RECCOMEND. 5 stars! Thank you Calvin! HIGHLY RECCOMEND. 5 stars! Thank you Calvin! More

Went in for a state inspection. An hour after I was notified that my inspection was complete I noticed that my car (via its onboard cameras) that it had not moved from where it was An hour after I was notified that my inspection was complete I noticed that my car (via its onboard cameras) that it had not moved from where it was parked. I had to go to the service desk to ask for my bill so I could leave. Poor customer service and follow up. More

Nice clean professional crdious polite Called for oil change and got in immediately thank you. change and got in immediately thank you. More

Professional top to bottom. During service several issues were identified involving significant cost. Relied on their recommendations and the additional service was completed pr During service several issues were identified involving significant cost. Relied on their recommendations and the additional service was completed promptly. More

Great experience. No problem scheduling service. Efficient upon arrival and quick in and out. Very good service. No problem scheduling service. Efficient upon arrival and quick in and out. Very good service. More

They try to oversell everything, tried to talk to a manager, impossible. Talked to a lady by phone, rude and unprofessional. Moreover she own a Q7 Audi working for a Mercedes dealer… manager, impossible. Talked to a lady by phone, rude and unprofessional. Moreover she own a Q7 Audi working for a Mercedes dealer… More

Excellent service and friendly people! Loved Jenny, she was professional and always had a smile! Loved Jenny, she was professional and always had a smile! More

The saleswoman Kara did an excellent job and the dealership was easy to work with! dealership was easy to work with! More