Mercedes-Benz of Manchester

Falsified the time spent on repairs therefore overcharging based on their computer format. Appointment was for 11am for wheel alignment and install brake pads. I pre purchased the pads ahead of overcharging based on their computer format. Appointment was for 11am for wheel alignment and install brake pads. I pre purchased the pads ahead of time to ensure we had them and did not waste an appointment. Computer stated it would take 2+ hours for the rear pads at $398. And $328 for the front at $190 an hour for shop fee. At 1:50pm I received a call from Jon stating I had the wrong pads although I bought them from them. He said he’d try to swap them out. At 3:24 the car repairs were done. An hour and half does not justify billing me for 4+ hours labor. And they did not do wheel alignment because the machine is new and does not fit my unit. Also tried billing me $49 disposal fee for pads although I was taking pads with me. One hour per wheel is not acceptable for brake pads per a computer print out. We have been to many Mercedes dealer ships throughout the country for obvious def recalls and this dealership by far is the worst overall More

The dealership is A-1 in my experience. Communication is excellent. And every effort is taken to ensure my satisfaction. I would especially like to thank Jenny-Lyn for her outstanding e Communication is excellent. And every effort is taken to ensure my satisfaction. I would especially like to thank Jenny-Lyn for her outstanding effort to accommodate my needs. Also, thank you to the technician who found my year long missing glove! More

Len was extremely accommodating and helpful while looking to purchase my first Mercedes. I felt like part of the family walking in. to purchase my first Mercedes. I felt like part of the family walking in. More

The service department was Excellent! They were very Professional. We are very pleased with our experience at Mercedes Benz of Manchester. They were very Professional. We are very pleased with our experience at Mercedes Benz of Manchester. More

Everyone is so friendly and warm at this dealership! I am a first time Mercedes owner and I am impressed with my experience thus far. I am a first time Mercedes owner and I am impressed with my experience thus far. More

Swap over of summer tires to winter tires took over 2 hours…better than prior year which took 3 hours. They continue to overbook service appointments which makes for a miserable customer experience. hours…better than prior year which took 3 hours. They continue to overbook service appointments which makes for a miserable customer experience. More

The service is very good and efficient. Unlike other service stations that charge arbitrary fees, it is very fair and reasonable. Great team. Thank you very much for their service. Unlike other service stations that charge arbitrary fees, it is very fair and reasonable. Great team. Thank you very much for their service. More

Easy in and out, fair price and solid service department. Jenny was super friendly and professional. Jenny was super friendly and professional. More

Excellent service and great staff that is courtesy. Would highly recommend this dealership for service of sprinter Would highly recommend this dealership for service of sprinter More

The attention to detail that I received from your service representative Jenny was spot on. She actually explained everything in detail to me, which was lacking prior to my visit. I will now deal directly wi representative Jenny was spot on. She actually explained everything in detail to me, which was lacking prior to my visit. I will now deal directly with Jenny as she was extremely professional, knew about the recall on my Mercedes and what it entailed and above all listened to my concerns More