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Mercedes-Benz of Manchester

Manchester, NH

4.7
883 Reviews

875 Gold St

Manchester, NH

03103

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Showing 883 reviews

January 26, 2024

My car was inspected and serviced promptly while I waited. My driver’s side windshield wiper was replaced at no charge. My service rep was helpful, responsive and friendly. The work space at this de More

by Sparklepony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Street
Feb 01, 2024 -

Mercedes-Benz of Manchester responded

We're delighted to hear about your positive experience at our dealership! It's great that your car was inspected and serviced promptly, and it's always a nice touch when additional services, like replacing a windshield wiper, are done at no charge. The comfortable work space and amenities contribute to a pleasant wait. Safe travels!

January 24, 2024

Excellent service very quick and professional. I drive 40 minutes north to go here. That great! More

by Susan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Schiller
Jan 26, 2024 -

Mercedes-Benz of Manchester responded

We're pleased to hear that you received excellent service that was quick and professional. It's great to know that you're willing to drive 40 minutes for such great service! We appreciate your positive review and look forward to serving you in the future. Safe travels!

January 18, 2024

We had never used Mercedes Benz of Manchester before. We are happy to report that we had an excellent experience. Mike Smith, our Service Manager did an outstanding job. He’s a strong communicator and ke More

by Barbraweisman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Smith Service Advisor
Jan 24, 2024 -

Mercedes-Benz of Manchester responded

We're thrilled to hear about your excellent experience at Mercedes-Benz of Manchester! It's wonderful that Mike, your Service Manager, provided outstanding service and kept you well-informed with texts and videos taken by the mechanic. We're glad to know that your car was delivered back to you repaired, washed, cleaned, and on time. Thank you for expressing your gratitude to Mike, Mercedes-Benz of Manchester, and the skilled mechanic. We look forward to providing excellent service for you in the future!

January 13, 2024

Mike (Happy Birthday) and the service team were amazing today. They were able to expedite my brakes and needs in record time. More

by Bethcolson4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Smith and Jenny Lynn
Jan 17, 2024 -

Mercedes-Benz of Manchester responded

It's fantastic to hear that you had an amazing experience with Mike and our service team. The fact that we were able to expedite your brakes and meet your needs in record time adds to the positive experience. It sounds like we went above and beyond to ensure your satisfaction. We will be sure to pass along the Happy Birthday to Mike!

January 09, 2024

Jenny and entire team were very accommodating. Jenny specifically was extremely helpful and professional. Great job!! More

by norm.soucy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Lynn
Jan 11, 2024 -

Mercedes-Benz of Manchester responded

It's fantastic to hear that you had a great experience and that Jenny provided accommodating assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 09, 2024

Easy to deal with, all the people I dealt with were pleasant and professional. Will return More

by Bigcar
Recommend Dealer
Yes
Employees Worked With
Michael Streer
Jan 11, 2024 -

Mercedes-Benz of Manchester responded

We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 09, 2024

I took my car in for a scheduled service. Jenny was my service advisor. Great experience as always. More

by djg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Loring
Jan 11, 2024 -

Mercedes-Benz of Manchester responded

It's fantastic to hear that you had a great experience and that Jenny provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 03, 2024

Great customer service by service desk, and Fred was fabulous in Sales. I didn't buy. a new car, but I just needed help with Mercedes Connect, and he graciously took the time to help me figure it out. K More

by KO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred, Samantha Tringale
Jan 05, 2024 -

Mercedes-Benz of Manchester responded

It's wonderful to hear about your positive experience with the service desk and Fred from Sales! Going above and beyond to help shows our commitment to customer satisfaction, even if it's not directly related to a new purchase. We appreciate your business. We look forward to assisting you in the future.

January 03, 2024

Dawn Knapp is a pleasure to deal with. She is so knowledgeable about the vehicles she advises on and is so helpful in scheduling service appointments. More

by amherst993
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn Knapp
Jan 05, 2024 -

Mercedes-Benz of Manchester responded

It's fantastic to hear that you had a great experience and that Dawn provided pleasurable assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 02, 2024

Took 33 days for my car to be serviced and repaired, a lot of back and forth about warranty. More

by nrola21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eddy , jenny
Jan 04, 2024 -

Mercedes-Benz of Manchester responded

Thank you for your feedback about the long wait time to have your vehicle serviced and repaired with us because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Michael Espey, General Manager mespey@manchestermb.com

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