Mercedes-Benz of Lubbock

Outstanding Service Monte Ebling provided outstanding service, he was kind, and professional. Great service and an excellent loaner car while service was being performed. Monte Ebling provided outstanding service, he was kind, and professional. Great service and an excellent loaner car while service was being performed. Top-notch facilities and customer service!! More

Car repair As always, Monte Ebling was very kind and professional. He explained clearly what was wrong with my car and what needed to be repaired. There was a As always, Monte Ebling was very kind and professional. He explained clearly what was wrong with my car and what needed to be repaired. There was a 38000 mile check up that needed to be done and he explained what that consisted of and how much it would cost. He helped me understand clearly so that I could justify it to my husband and to my knowledge everything was done perfectly. More

Yearly service Monte Ebeling has been my point of contact for the last 9years and has always been professional and kind in all my dealings with him. He has been ver Monte Ebeling has been my point of contact for the last 9years and has always been professional and kind in all my dealings with him. He has been very attentive to any and all my issues or problems until there is a resolution. More

Excellent service, great loaner car. Excellent service done in a timely manner. Good interaction with service manager Monte Ebling.. very nice loaner car. Service in a timely manner and c Excellent service done in a timely manner. Good interaction with service manager Monte Ebling.. very nice loaner car. Service in a timely manner and completed as promised. More

Thanks for your flexibility I appreciate the dealership working around my time constraints and schedule. Also, I appreciate the quality work on my SUV. My car is riding smooth I appreciate the dealership working around my time constraints and schedule. Also, I appreciate the quality work on my SUV. My car is riding smooth again. More

Great customer service I always deal with Monte. Thanks Monte for making me feel safe on the road. This is my second vehicle with Aldersons-Mercedes great experience. I always deal with Monte. Thanks Monte for making me feel safe on the road. This is my second vehicle with Aldersons-Mercedes great experience. More

Great customer service. Monty Ebeling said the car would be finished in a couple hours and it was finished ahead of time. The service staff are always helpful and friendly be finished in a couple hours and it was finished ahead of time. The service staff are always helpful and friendly More

Excellent prompt service! Excellent Service Excellent Staff. Appreciate the communications about the diagnoses. Price was good for the quality of work. Car was cleaned and det Excellent Service Excellent Staff. Appreciate the communications about the diagnoses. Price was good for the quality of work. Car was cleaned and detailed at the end of service ! More

Fantastic Experience This was our first Mercedes experience. How exciting, our Sales Representative was fantastic, When you buy a Mercedes, you are treated like Royalty, This was our first Mercedes experience. How exciting, our Sales Representative was fantastic, When you buy a Mercedes, you are treated like Royalty, such was our experience with Alderson European Motors in Lubbock, very professional, explained everything, countless hours with us, to make sure everything was top notch. From finding our magnificent car to delivery, the small touches Like the Bow, oh my gosh, I just loved it. Our Mr. Rafael Romay-Leonardi, was absolutely brilliant, because of him and our treatment we are going to be repeat clients. I felt like we were in another world, My husband has waited over 40 years, and this did not disappoint . I want to thank Mr. Rafael for making this purchase so special for my husband. More

Service of E350 Mercedes Customer service was excellent; Monte Ebeling was courteous and helpful as always. He kept me informed during the day on the progress of service to my Customer service was excellent; Monte Ebeling was courteous and helpful as always. He kept me informed during the day on the progress of service to my vehicle. A loaner vehicle was provided to ensure that I was not inconvenienced during the service process. More