Mercedes-Benz of Little Rock

Unprofessional manager Sales manager definitely fits the stereotype mold of a used car salesman. Very unprofessional, financially uneducated and impersonal to say the least. Sales manager definitely fits the stereotype mold of a used car salesman. Very unprofessional, financially uneducated and impersonal to say the least. And to top it off, I didn’t receive a basic thank you for purchasing which is very pathetic for a dealership such as this. In hindsight, I wish I would have walked out before the deal was complete. More

Service B I was able to drop my car off the night before using the Dropbox. Very convenient. Service was performed in record time. I do think the cost is rea I was able to drop my car off the night before using the Dropbox. Very convenient. Service was performed in record time. I do think the cost is really high. My husband had his car serviced the same day, similar work and his cost was 25% of what Mercedes charged. He drives a Lexus. More

Car purchase BJ was great!! Everything went so smoothly it was easy and stress free! Carey was great too! I drove up from Dallas to Little Rock to get my car and BJ was great!! Everything went so smoothly it was easy and stress free! Carey was great too! I drove up from Dallas to Little Rock to get my car and it was the best car buying experience I have ever had More

Service Friendly staff and great service. Every person I spoke with was helpful and friendly. They were all driven to provide me with anything I needed. Very Friendly staff and great service. Every person I spoke with was helpful and friendly. They were all driven to provide me with anything I needed. Very inviting atmosphere! More

Unexceptable I went in for a service. I find out that my front tires are worn. I told them I wasn’t prepared to buy new tires. My husband asked them to rotate the I went in for a service. I find out that my front tires are worn. I told them I wasn’t prepared to buy new tires. My husband asked them to rotate the tires and they argued with him on his choice. When they finally agreed to do the rotation of tires, I go to pick up the car, and they haven’t done it. He tells me that he told my husband he refused to do it. That is not true, he told my husband he would do it. Thwhen he was extremely rude to me when I asked him to rotate my tires. It took him 45 minutes to do this when it should have been done before I got there. If I hadn’t have bought warrenty services I would be taking my business elsewhere. More

Awesome I received excellent service and everyone was very courteous. Stepen Robinson was awesome and very helpful and courteous. I was helped right away I received excellent service and everyone was very courteous. Stepen Robinson was awesome and very helpful and courteous. I was helped right away and everything was excellent. Thanks More

Excellent service and friendly people. Best Mercedes Benz dealership ever experienced in mor than 20 years. Provide shuttle service, text updates and did not charge or perform work that was Best Mercedes Benz dealership ever experienced in mor than 20 years. Provide shuttle service, text updates and did not charge or perform work that was not diagnosed. Customer for life and will purchase next Mercedes from this dealership More

Happy customer Great dealership. They take care my 100% of the time. Patti and Allen are the best. Patti will sell you a great car at a great deal. Allen takes care Great dealership. They take care my 100% of the time. Patti and Allen are the best. Patti will sell you a great car at a great deal. Allen takes care of my Maintanence issues like a real pro. More

Airbag recall We were in to get new airbags due to recall and also needed a new alternator. Repairs came in under budget (which was very nice) and service was promp We were in to get new airbags due to recall and also needed a new alternator. Repairs came in under budget (which was very nice) and service was prompt and courteous. More

Quick Service Best experience, quick service! I scheduled my service appointment online. There is no option for a courtesy vehicle, but I called the morning of an Best experience, quick service! I scheduled my service appointment online. There is no option for a courtesy vehicle, but I called the morning of and spoke with my service advisor, Stephen Robinson. He was able to get me a courtesy vehicle for that day. I pulled in the garage just as a storm was brewing, the power went off briefly. I was informed that due to the power outage it maybe a while before I could get my courtesy vehicle. To my surprise it was a very brief wait for my courtesy vehicle. The gentleman backed the courtesy vehicle inside the garage so I didn’t have to go out in the rain! I was notified in less 3 hours that my vehicle was ready for pickup! Great experience. More