Mercedes-Benz of Little Rock

Cory was great. He explains everything and is easy to talk to. This is the second car I’ve bought from him. He explains everything and is easy to talk to. This is the second car I’ve bought from him. More

I had a great experience buying my car at Mercedes Bends of Little Rock. The staff was very kind. They were very thorough showing me how to operate my new Mercedes bins. I would definitely buy another car of Little Rock. The staff was very kind. They were very thorough showing me how to operate my new Mercedes bins. I would definitely buy another car from them. More

Corey was professional, prompt and courteous. He also followed up with an email. Thank you! He also followed up with an email. Thank you! More

I came to the dealership to consider leasing a new car, Spencer was very helpful with taking us for a test drive and then going over all the features in the new e350. Overall it was a great experience, wou Spencer was very helpful with taking us for a test drive and then going over all the features in the new e350. Overall it was a great experience, would recommend coming here to others as well. More

Rosalyn was wonderful she answered all my questions and even after the sale on her day off she helped me. As far as the dealership, everyone was so friendly and courteous. I will be a longtime customer!! even after the sale on her day off she helped me. As far as the dealership, everyone was so friendly and courteous. I will be a longtime customer!! More

Spencer is knowledgeable and very professional. I actually had a good time buying the car because he made it fun. I actually had a good time buying the car because he made it fun. More

Our experience is what gives car salesmen and car dealerships a bad name. We went in planning to purchase a vehicle we knew we wanted, expecting to negotiate some, but expected a pretty straightforw dealerships a bad name. We went in planning to purchase a vehicle we knew we wanted, expecting to negotiate some, but expected a pretty straightforward transaction involving no financing. We were then told we could obtain a lower price if we financed. We were then lied to for the next six hours about financing terms and prepayment penalties; in fact, I was never shown the final financing terms after repeatedly asking for them. We were taken into Jerrold's office to sign the purchase agreement and financing terms without ever agreeing to financing or knowing what I was signing. We then stopped the transaction, which we didn't know was happening, and asked to speak to Randy. Randy informed us that the financing terms would, afterall, have a four to six month prepayment penalty. So, after six hours of wasted time, we purchased the car without financing, exactly as we had planned six hours previously. After all was said and done, the one comp they gave us (a cargo floor mat) was first "left off" the final paperwork, which we pointed out and they reluctantly corrected, and Spencer assured us they were ordering it as we walked out. A week later, after I asked about the cargo mat, Spencer then pushed back and didn't know what I was referring to, stating in text, "I just want to make sure we agreed to ordering the cargo mats with the discounted price you got." That is an outright lie and an attempt to get around the promises he made. This is just one example of hundreds of this dealership's shifty behavior. My advice to others is to use this dealership with caution. More

EASY TO DEAL WITH, FINANCE MANAGER WAS NICE. SALESPERSON WAS GREAT! THEY HAVE BEEN GREAT WITH FOLLOW UPS AS WELL SALESPERSON WAS GREAT! THEY HAVE BEEN GREAT WITH FOLLOW UPS AS WELL More

Let customer know before charging him extra on repairs. Was told that they're needed an oil change but some repair should have been done when e-service was done on previous visit fluids will not topped off Was told that they're needed an oil change but some repair should have been done when e-service was done on previous visit fluids will not topped off but I was charged fluids being topped off unacceptable More