Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Mercedes-Benz of Laguna Niguel - Service Center

Laguna Niguel, CA

4.6
333 Reviews
Call Service Center (949) 416-2444

333 Reviews of Mercedes-Benz of Laguna Niguel - Service Center

Sort by
January 29, 2023

I’m never disappointed with your customer service, car is always delivered back to me on time and clean. I will continue to use your company in the future.. More

by Scook230
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee service advisor
Report | Print
Feb 01, 2023 -

Mercedes-Benz of Laguna Niguel responded

Thanks for being a loyal customer and for returning whenever your car needs service.

January 27, 2023

Took my car in for A service. Overall the experience was good. Only two issues were the car was supposed to be done on Tuesday and I got it back on Thursday. Secondly the car wash More

by M.Tariq.khan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kosta Spektor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 01, 2023 -

Mercedes-Benz of Laguna Niguel responded

Thanks for being patient with us. The first start of the year is always a busy time so we appreciate it. Thanks for the review!

January 24, 2023

Tarek and Jessie are excellent. Took two dif vehicles and treated me with great respect. More

by dr.mariahernandez1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tarek and Jessie
Report | Print
Feb 01, 2023 -

Mercedes-Benz of Laguna Niguel responded

Two vehicles, one great experience. We’ll let Tarek and Jessie know about the positive experience they both left with you. Thanks for the review.

January 24, 2023

Jesse has alway been so good to us he answers all are questions. The service is very good. More

by Diane6240ca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Gutierrez
Report | Print
Feb 01, 2023 -

Mercedes-Benz of Laguna Niguel responded

Yes! We love hearing this. Thanks for leaving a review and we’ll let Jesse know how pleased you were with their service!

January 22, 2023

Dropped off my 2022 C Class for a problem with my MBUX System. They fixed the problem but…I was never told what was wrong and what was done to repair the problem?? More

by wltstevens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Writer
Report | Print
January 20, 2023

Tarek in service is outstanding! Always accommodating to my crazy schedule. Great advice. No pressure. More

by Jettubbs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tarek
Report | Print
Jan 25, 2023 -

Mercedes-Benz of Laguna Niguel responded

Wonderful to hear! Thanks for taking the time to leave a review!

January 09, 2023

Easy to drop & pick up friendly staff, they listen to every concern and address it one by one. More

by Ara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee hawking
Report | Print
Jan 20, 2023 -

Mercedes-Benz of Laguna Niguel responded

Every customer is special and we’re glad you noticed, Ara! Thanks for the review.

December 31, 2022

Service at Mercedes Benz of Laguna Niguel is always top notch. The on-line appointment system was a breeze, The follow-up text messages and phone calls were extremely helpful as it allowed me to schedu More

by 135Boom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Stern
Report | Print
Jan 05, 2023 -

Mercedes-Benz of Laguna Niguel responded

Thanks for taking the time to leave a 5-star review! We’ll over the moon that Joshua was able to help you out so efficiently.

December 30, 2022

Excellent service and treatment. Beautiful and clean dealership, professionals and honest. A special thanks to Casey More

by khourynajib
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey at service desk.
Report | Print
Jan 05, 2023 -

Mercedes-Benz of Laguna Niguel responded

A special thanks to you and your review! Thanks for being excellent and we’ll let Casey know about your review.

December 23, 2022

Always the best service possible and Tarek Saba is the very best consultant. When he retires I'll be less likely to continue with Mercedes as the service carries a lot of weight when selecting a vehicle. More

by sewell.tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tarek Saba
Report | Print
Dec 29, 2022 -

Mercedes-Benz of Laguna Niguel responded

We’re lucky to have Tarek on our team, and we’re thrilled that he has provided you with such great experiences! Our team is dedicated to delivering the level of service Tarek provides, so we hope you’ll still consider us when the day comes that Tarek retires! We truly appreciate your kind words and can’t thank you enough for your loyalty and support over the years!

1
...
7
8
9
...
34