Mercedes-Benz of Laguna Niguel

Excellent customer service Customer service was excellent right at the start. The environment was great and organized with good displays. The car that I want was available and w Customer service was excellent right at the start. The environment was great and organized with good displays. The car that I want was available and was helped to get the additional discount that is available to me ( was helped to get discount from USAA) More

Best deal and friendly All staff worked to make the best deal which they did. They worked within our parameters and made the deal. We were pleasantly surprised. This is. the All staff worked to make the best deal which they did. They worked within our parameters and made the deal. We were pleasantly surprised. This is. the second vehicle we have acquired through Gerhardt. Great work. More

Car shopping as it should be. If you believe that all new car buying experiences have to be unpleasant then you haven't purchased from Mercedes- Benz of Laguna Niguel (MBLN). Yes If you believe that all new car buying experiences have to be unpleasant then you haven't purchased from Mercedes- Benz of Laguna Niguel (MBLN). Yes, we've had our share of less than enjoyable car buying events, but at MBLN it's a whole new ballgame. We have not previously owned or shopped for a Mercedes-Benz (MB) or any other car in the MB class, so we didn't know what to expect. Within minutes of our arrival for our first visit, we were quite aware of the fact that "this was something different". The casual, inviting, friendly and helpful atmosphere at MBLN was so welcome. Everyone with whom we came into contact fit that initial impression... from the helpful front desk to the first and subsequent Sales Representatives to the Sales Manager and Finance Manager were simply wonderful, so helpful and knowledgeable. Of course the exceptional environment that MBLN provides does not by itself make the complete buying experience a 5-star performance. The negotiating segment can easily supplant the good feelings initially established. Not to worry when dealing with MBLN. We were assured that once we had decided on a particular car, we would be offered an attractive price and a fair deal. That's exactly what happened... the icing on the cake. So thank you James, Ben, Eric, Michael, Jane and the entire MBLN family for an altogether enjoyable experience, clearly deserving of a 5-star rating. More

Great experience. Sales persons are very friendly and professional. Duke Maltin is very knowledgeable and walked through with us with patients for looking the cars, tes Sales persons are very friendly and professional. Duke Maltin is very knowledgeable and walked through with us with patients for looking the cars, testing drive, and paper works. Manager Mike Ball approved our deal quickly in a timely matter. Thanks you very much Duke and Mike. More

Great and relaxing car shopping The shopping experience was smooth. The service was at personal level. The price was comparative and reasonable. Car selection on lot were large. T The shopping experience was smooth. The service was at personal level. The price was comparative and reasonable. Car selection on lot were large. The dealership offers free car wash for few years. More

Great service. Great place to buy a car! Great service. Great place to buy a car. Thanks . Was pleasure to work with mr. Christopher White. He is professional with great personality. I wi Great service. Great place to buy a car. Thanks . Was pleasure to work with mr. Christopher White. He is professional with great personality. I will be back for my next car one day! More

MBLN & Mark Hansen made my year! Laguna Niguel is a Stunning dealership and Mark Hansen really showed his concern for me, his customer all through the ordering process. It took me 5 y Laguna Niguel is a Stunning dealership and Mark Hansen really showed his concern for me, his customer all through the ordering process. It took me 5 years to pick the make & model of my new car. Mark was great, explaining every detail of the technology aboard my new GLC300. I would not change a thing!!! Now after 2 weeks I’m delighted with my choice and without question, would buy again from Mark. More

Internet Vehicle Sales Used Cory successfully concluded an Internet Sales in just 27 days. Part of the sales included shipping the vehicle outside of California. Throughout the p Cory successfully concluded an Internet Sales in just 27 days. Part of the sales included shipping the vehicle outside of California. Throughout the process Cory stayed in constant contact via multi media, addressed any concerns and made sure the vehicle reached its final destination. His attention to detail eliminated challenges as they happened. Cory has an outstanding leader in Dan Dodgen, his Internet Sales Director. Dan fully supported Cory in closing this transaction. Adam Pestritto preparation of all documents led to registering the vehicle in the new state with no issues. Mercedes-Benz of Laguna Niguel's Internet team is top shelf. This Internet team is wired in to working with the digital buyer. More

5 Star Service at 1 Star Drive is an understatement Mercedes Benz of Laguna Niguel has a saying “5 Star Service at 1 Star Drive” which should be “10 Star Service at 1 Star Drive”!! Our Mercedes Benz pu Mercedes Benz of Laguna Niguel has a saying “5 Star Service at 1 Star Drive” which should be “10 Star Service at 1 Star Drive”!! Our Mercedes Benz purchase started on the internet, when we arrived at Mercedes Benz of Laguna Niguel we were treated incredibly well and the whole experience was a pleasure. A special Thank You goes out to Ray Hashemi, our salesman, and all at Mercedes Benz of Laguna Niguel. More

Polite courtesy We had a wonderful experience with Christopher helping with our needs,I applaud him in his services ce who does s a very big g asset to MBLN, and shou We had a wonderful experience with Christopher helping with our needs,I applaud him in his services ce who does s a very big g asset to MBLN, and should recognize him as a smile was on her m all the way even if we were negative or no get the car or not. Appreciate it Christopher It is a wonderful car e43 Thank you Nat More