Mercedes-Benz of Laguna Niguel

Horrible Treatment Warning to the Mercedes Customers: Mercedes Benz of Laguna Niguel is HORRIBLE DO NOT SHOP HERE. I was expecting a stellar customer experience at M Warning to the Mercedes Customers: Mercedes Benz of Laguna Niguel is HORRIBLE DO NOT SHOP HERE. I was expecting a stellar customer experience at Mercedes Benz of Laguna Niguel and I was stunned to be treated horribly by the sales and management staff. After negotiating a deal on a new car I was told that I had to provide the dealership my Social Security Number. I found odd since I informed the sales and management staff that I was going to use my Credit Union to finance the car. They told me that they wanted to make sure I was who I said I was even after they told me that they Googled my name and they verified my address that I had provided to them. I told them that their business practices were outrageous and specious. They further told me they needed to make sure only the “right” people bought Mercedes Benz vehicles. This is bias at the most base and offensive level. I will never purchase a Mercedes product again. I am truly horrified this is how Mercedes choses to interact with clients. Regatds, Sam More

Great! Great customer service from both salespeople and staff. I had a lot of questions and they were able to answer all of them. Awesome! Awesome! Awesome! Great customer service from both salespeople and staff. I had a lot of questions and they were able to answer all of them. Awesome! Awesome! Awesome! More

Smooth car buying experience James Flood was very nice and helpful throughout the entire process. It really takes the stress out of car buying experience. I am very happy with my James Flood was very nice and helpful throughout the entire process. It really takes the stress out of car buying experience. I am very happy with my new car, and James is on top of the couple minor issues that still need follow up. I'm confident he will go above and beyond to make sure all is addressed. Overall great experience. Both managers were very friendly and welcoming, and personally welcomed me the dealership. Thank you More

"Friendly and customer focused " - Chacko Jacob Family owned. Warm and very friendly. Top it all fair pricing. Highly recommend. The car buying experience was very smooth and comfortable. Large Family owned. Warm and very friendly. Top it all fair pricing. Highly recommend. The car buying experience was very smooth and comfortable. Large lot with a lot of choices. More

Needed a car I called to see if they had a nice used car that would work for me. Steve & Kurt both helped me find a car that suited me & my life style. A certified I called to see if they had a nice used car that would work for me. Steve & Kurt both helped me find a car that suited me & my life style. A certified pre-owned! I would recommend them to anyone. They are both very courteous, business like and professional!! Love my new Mercedes :) Thank you!! More

Didn't Intend to buy. I had no intention of buying a car when I pulled into the dealership. I hadn't even decided on a brand. One and one-half hours later I was driving a I had no intention of buying a car when I pulled into the dealership. I hadn't even decided on a brand. One and one-half hours later I was driving away in my new Mercedes. Kosta was great and most importantly we had fun during the entire process. Everything was low key and pleasant. Highly recommended. More

Amazing Experience I had the pleasure of buying a new CLA250. The process was seamless and the staff were extremely professional and understanding. I will highly recomme I had the pleasure of buying a new CLA250. The process was seamless and the staff were extremely professional and understanding. I will highly recommend Mercedes Benz of Laguna Niguel. More