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Mercedes-Benz of Laguna Niguel

Laguna Niguel, CA

4.8
1,601 Reviews
Our 22-acre dealership has been family owned & operated for over 45 years, and we believe that the experience of buying a Mercedes-Benz should be as enjoyable as driving one. With exceptional offers on one of the largest inventories of New & Certified Per-Owned vehicles, we make it easier to realize the dream of driving home a Mercedes-Benz. Master Certified Sales & Service Staff and Zero-Wait Service are all part of our 5-Star Service at One Star Drive. Visit us today off the 5 freeway and Avery, at One Star Drive or online at mblaguna.com.
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1 Star Drive

Laguna Niguel, CA

92677

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Showing 1,601 reviews

April 26, 2018

Great experience! It had been a while since buying a new car. In the past, it was never a pleasant experience to look forward to. We had been looking at various other m More

by Lindak101
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ho Yi
May 09, 2018 -

Mercedes-Benz of Laguna Niguel responded

Thank you for taking the time to leave Mercedes-Benz of Laguna Niguel a 5 star review on Dealer Rater. We are thrilled to hear that you had a great experience working with Ho Yi. We appreciate your feedback, and thank you for choosing Mercedes-Benz of Laguna Niguel.

April 25, 2018

Another "Very" Satisfied Customer I loved their deals, friendliness, and high customer service spirit, that I ended up getting 2 vehicles on the same day. Took a little while to get th More

by jocks63
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Anderson (5 stars), Ramsay Jerome, Ammar Haque
Apr 25, 2018 -

Mercedes-Benz of Laguna Niguel responded

Thank you for taking the time to leave this 5-star review! We are happy to hear that Michael, Ammar and Ramsay were able to provide you with such great service while purchasing both of your new cars. Glad it was all worth the wait. Best! Kim Durham Client Care Specialist Mercedes Benz of Laguna Niguel 949.347,3938

April 24, 2018

Great Services! We had great experience in purchase of C300. James was very helpful and very knowledgeable about the car. He paid attention to details, and fully unde More

by CC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Kondori, James Flood
Apr 24, 2018 -

Mercedes-Benz of Laguna Niguel responded

Thanks for sharing your five star experience!! We are happy that James and Shawn provided you with a professional and friendly car buying experience. We hope you are enjoying your new car! Best, Kim Durham Client Care Specialist Mercedes-Benz of Laguna Niguel

April 23, 2018

Phenomenal and Fast Service I called them and they got me in right away, no wait. I had the pleasure of working with Devin Rhoades and he was very professional and explained thin More

by Joey.Wahhab24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Devin Rhoades
Apr 24, 2018 -

Mercedes-Benz of Laguna Niguel responded

We appreciate the time you took out of your day to leave this 5-star rating. Thank you!

April 22, 2018

Car purchase Great experience in my purchase of my new CLC300. Tim was nice and helpful and very knowledgeable about the car. Shawn was great he was so nice and More

by DPMiss
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Rhine, Shawn Kondori, Jane Choi
Apr 24, 2018 -

Mercedes-Benz of Laguna Niguel responded

Thank you for sharing your 5-star rating with us and with others on Dealerrater! We are pleased to know that our team left a good impression. So glad that you love your new car! Kim Durham Client Care Specialist Mercedes-Benz of Laguna Niguel 949.347.3938

April 19, 2018

I hate when I have to go buy a new car This was a fantastic surprise. No haggle, no bull with back and forth. A whole new way of buying a new car with no pretense; the experience was grea More

by KAREN K
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Flood, James Flood
Apr 24, 2018 -

Mercedes-Benz of Laguna Niguel responded

Karen,thank you so much for taking the time to leave this 5-star review! We are happy to hear that James and our team at Mercedes-Benz of Laguna Niguel were able to provide you with such great service!

April 17, 2018

Kurt, Eric, and Michael were so helpful. Everyone, from Eric to Kurt to Michael, was so helpful and patient throughout the leasing process. My needs were met, and the results were far better More

by SimonS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Ball
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric, Kurt Meier
Apr 26, 2018 -

Mercedes-Benz of Laguna Niguel responded

Thank you for taking the time to leave us a 5-star review! We are pleased you had a wonderful experience with our team. Your feedback is valuable to us and we thank you for choosing Mercedes-Benz of Laguna Niguel.

April 07, 2018

Excellent customer service and financing Bernie showed me features in the car which really appealed to me. He found me the car that was an ideal fit for me and my work. More

by April 7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bernie Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ramsay Jerome
Apr 26, 2018 -

Mercedes-Benz of Laguna Niguel responded

Thank you for taking the time to leave us a 5-star review! We are pleased you had a wonderful experience with Bernie. Your feedback is valuable to us and we thank you for choosing Mercedes-Benz of Laguna Niguel.

April 06, 2018

Great Car Buying Experience Amir was a real pleasure to work with. He was very friendly and knowledgeable. He was able to answer any questions I had about my warranties and took More

by EM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amir Zokaeieh
Apr 26, 2018 -

Mercedes-Benz of Laguna Niguel responded

Thank you for taking the time to leave us a 5-star review! We are pleased you had a wonderful experience with Amir. Your feedback is valuable to us and we thank you for choosing Mercedes-Benz of Laguna Niguel.

April 02, 2018

The best dealership experience It was my first time leasing a car, I was so confused and afraid of messing up, but Bernie made the whole experience easy, he is great, he is so knowl More

by Naz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bernie Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2018 -

Mercedes-Benz of Laguna Niguel responded

Congratulations on your new lease! We are excited to hear you had an exceptional experience with the assistance of Bernie. We are pleased to know he welcomed you warmly into our Mercedes Benz of Laguna Niguel family and helped get you into the perfect Mercedes-Benz. We wish you many miles of enjoyment in your new car. Happy Motoring!! Kim Durham Client Care Specialist Mercedes-Benz of Laguna Niguel 949.347.3938

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