Mercedes-Benz of Laguna Niguel

Excellent Services I bought the GLE350 from Mercedes Benz Laguna Niguel last week, and the experiences is excellent, the sales person who handle this deal is the best MB I bought the GLE350 from Mercedes Benz Laguna Niguel last week, and the experiences is excellent, the sales person who handle this deal is the best MB sales I ever met, he never give up and this is my 5th MB vehicle since 1995. More

Got a great deal without a lot of pressure Great sales service from Ho Yi. We did our homework in advance and set our max price. Ho Yi was able to get it approved. Shawn in Finance was very Great sales service from Ho Yi. We did our homework in advance and set our max price. Ho Yi was able to get it approved. Shawn in Finance was very professional and did pressure us into buying any extra services. It was the best car buying experience we have had. More

Excellent They were very helpfull to decide the car and financing and all available promotions.They provided very comprehensive information about financing so I They were very helpfull to decide the car and financing and all available promotions.They provided very comprehensive information about financing so I saved money More

Thank you Mercedes Benz Got an outstanding customer service from the sales man Ho Yi at Mercedes Benz Laguna Niguel. He was very respectful, and professional. Also took time Got an outstanding customer service from the sales man Ho Yi at Mercedes Benz Laguna Niguel. He was very respectful, and professional. Also took time to explain the details of my car for me. This five star is for him. Thank you sir. Flora .A. More

Great experience Kosta Spektor was very knowledgeable, helpful and friendly. he is fast and takes care of his customers. Will recommend him to my friends .Will go to t Kosta Spektor was very knowledgeable, helpful and friendly. he is fast and takes care of his customers. Will recommend him to my friends .Will go to this dealership for my future purchases again. More

Thank you Kosta Russian This is the 3rd vehicle purchased from MBLN. Kosta was a pleasure to work with and very attentive (I believe a few of the other sales people on the l This is the 3rd vehicle purchased from MBLN. Kosta was a pleasure to work with and very attentive (I believe a few of the other sales people on the lot over looked us, figured we were just poking around - but not Kosta) Fair, no up sales, listened to what I was looking for and delivered without the usual car buying stress. Purchased a 2018 C300 MBLN loaner car. The vehicle had a few minor blemishes and scratches, which Kosta made sure were taken care of - Again thank you for your customer service! More

Great! Very professional, polite & friendly staff! Steve Turner, Ken Nam & miss Choi! Were great with my wife and I. We will recommend to our friends this D Very professional, polite & friendly staff! Steve Turner, Ken Nam & miss Choi! Were great with my wife and I. We will recommend to our friends this Dealer! More

Outstanding service from Tim Rhine I have leased my last 4 cars at Mercedes Benz of Laguna Niguel with Tim Rhine. I just leased a 2019 CLA250 and Tim went well above and beyond to make I have leased my last 4 cars at Mercedes Benz of Laguna Niguel with Tim Rhine. I just leased a 2019 CLA250 and Tim went well above and beyond to make sure I got exactly the car I was hoping for. Tim is courteous, professional and a joy to work with. The dealership is of course clean, well maintained and offers superior service but the greatest asset are the employees like Tim who are the reason I will be buying or leasing my cars here for the foreseeable future. More

Gerhard Jurinek # 1 Gerhard at MBLN rocks... He is very friendly and professional. He went out of his ways on his day off to delivery the SUV we leased to our home late a Gerhard at MBLN rocks... He is very friendly and professional. He went out of his ways on his day off to delivery the SUV we leased to our home late at night. We joked with him that he should bring us IN and OUT on his way over and he did. To have fun and a great experience while you are making a major purchase you MUST have Gerhard help you. Gerhard has been in the business for over 30 years so he is very knowledgeable about all cars. We also liked the large inventory that they have on the premises versus some other lot 1 mile away like other dealership as it makes it easy to compare colors and options to choose from next to each other. More

How would you like to be taken for a yearlong ride? Swindlers, crooks and thieves with Pat Bolter, general manager being the worst. Custom ordered a G63 in March of 2018. Waited until January 30th of 20 Swindlers, crooks and thieves with Pat Bolter, general manager being the worst. Custom ordered a G63 in March of 2018. Waited until January 30th of 2019 to get the car, which for almost one year was to be sold at MSRP .I got a call from my salesperson telling me the car arrived and was being unloaded from the truck, and oh GUESS WHAT, the dealership wanted me to pay $20k EXTRA!!!! Flabbergasted, spoke with the general sales manager who thought G63s were rare enough that it would be a great opportunity to "make a little more profit" ....his words. They didn't care that I waited a year to get the car. They didn't care that they promised over and over again to sell me the car at sticker They sure didn't care that my wife, who this was a present for, was totally distraught .All they cared about while the car was on the flatbed truck was to try and extort $20,000 extra from me so they could "make a little more profit". Bolter, the ringleader of this joke of a dealership, didn't even have the decency to call me back or apologize. We walked away from this deal. Don't custom order a car from these charlatans. Absolute worst dealership in the US. More