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Mercedes-Benz of Laguna Niguel
Laguna Niguel, CA
1,590 Reviews
Our 22-acre dealership has been family owned & operated for over 45 years, and we believe that the experience of buying a Mercedes-Benz should be as enjoyable as driving one. With exceptional offers on one of the largest inventories of New & Certified Per-Owned vehicles, we make it easier to realize the dream of driving home a Mercedes-Benz. Master Certified Sales & Service Staff and Zero-Wait Service are all part of our 5-Star Service at One Star Drive.
Visit us today off the 5 freeway and Avery, at One Star Drive or online at mblaguna.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
By Type
Showing 1,590 reviews
June 06, 2023
The sold me a lemon car and they new the car engine was not good. And told they couldn’t help me at all. They were rude and I would never recommend or buy a car from them again!! not good. And told they couldn’t help me at all. They were rude and I would never recommend or buy a car from them again!! More
by N.Alvarado2
Employees Worked With
Other Employees :
Jonathan Matos
June 05, 2023
Everyone at LB MBZ is top shelf. Had 2 sales people helping me on different days (Andrew and Glen) both are truly amazing. Also, worked with Shaun the sales manager who is awesome. Had 2 sales people helping me on different days (Andrew and Glen) both are truly amazing. Also, worked with Shaun the sales manager who is awesome. We have worked with many dealerships over the years and LB MBZ is one of the best for any brand of car that we have ever purchased. No need to go to another MBZ dealership. Thank you for a great deal and making us feel like we are home. More
by brett
May 29, 2023
Kosta did a fabulous job of getting us a great deal for my new car. Thanks for answering all our questions and educating us about all the new technology.! Sandi my new car. Thanks for answering all our questions and educating us about all the new technology.! Sandi More
by Sandi01
Employees Worked With
May 28, 2023
I had the best buying experience with Bernie Mendez! He knew the car I was looking for and called me when they had it right away. He is so knowledgeable and the nicest salesman. I have bought cars from He knew the car I was looking for and called me when they had it right away. He is so knowledgeable and the nicest salesman. I have bought cars from him the past few years, he is the best! More
by Eagle-13
Employees Worked With
May 23, 2023
Very horrible experience. The service representative was nothing but disrespectful And unprofessional Never again to this place I own a MB vehicles for years and been t The service representative was nothing but disrespectful And unprofessional Never again to this place I own a MB vehicles for years and been to different sites. Nothing like this horrible place Never again More
by Raydvm
Employees Worked With
Service
May 23, 2023
I had the opportunity of working with sales representative Rosie Sosa. Rosie was very responsive with her communication and information provided. I was looking to purchase a pre-owned GLC300 f representative Rosie Sosa. Rosie was very responsive with her communication and information provided. I was looking to purchase a pre-owned GLC300 for my wife with specific "must have" trim package of AMG Line (Sport, Int & Ext) and Panorama Roof. Additional "wish list" preferences included Polar White color, Premium package, 20" Multispoke Wheels and hard-to-find Night package. On my initial visit and test drive I was greeted by the extremely pleasant Rosie. While I wasn't ready to act on the 1st GLC driven that did have the "must have" list covered, Rosie now had the full picture and knew I was serious. The following week, Rosie followed up the let me know that the one I had driven did sell but more importantly, a lease return just came in and was being prepared to be added to the weekend inventory. She snapped a few photos on her phone during prep to text me along with the equipment list that included ALL of the "wish list". I drove back down to OC from Hermosa Beach on Saturday morning, the day before Mother's Day... perfect timing! Rosie even came in on her day off to meet me. Happy Wife, Happy Life! My first thought was, "it's meant to be". However, it actually happened due to Rosie's patience, persistence and professionalism. THANK YOU ROSIE! More
by Larry
Employees Worked With
Other Employees :
Amir Zokaeieh, Financial Services Rep.
May 21, 2023
I would like to personally thank Sales & Leasing Consultant Mr. Eric Varela for his outstanding superior customer service. The Mercedes-Benz of Laguna Niguel has excellent personnel working at their Consultant Mr. Eric Varela for his outstanding superior customer service. The Mercedes-Benz of Laguna Niguel has excellent personnel working at their company. I am really pleased with the knowledge and skills of your staff. Excellent service makes your customers feel that you care about developing a long-term relationship that means more than just making a sale. Without fail, I have received the most excellent service and support from their team. If you are looking for your new vehicle and not sure who to contact, don’t hesitate to reach out to Mr. Eric Varela, he has a caring approach and is a true professional. His customer care exceeded my expectations and truly made our car buying experience enjoyable and as stress-free as possible. He answered all my questions without hesitation and patiently walked me through every step of the process. He ensured all my concerns and reservations were addressed and met all our needs. I couldn’t be happier with our purchase and will absolutely recommend your dealership. I definitely will be returning in the future. More
by Amanda O.
Employees Worked With
Eric Varela Sales & Leasing Consultant
May 21, 2023
Amazing experience with Kosta! Thank you very much for helping us to get great car! Thank you very much for helping us to get great car! More
by Maria T.
Employees Worked With
