Mercedes-Benz of Laguna Niguel

They are deceiving people. I had a very disappointing experience on May 16, 2025. My spouse and I had researched and selected a Certified Pre-Owned car online. We arrived for o I had a very disappointing experience on May 16, 2025. My spouse and I had researched and selected a Certified Pre-Owned car online. We arrived for our appointment and worked with a dealer named Peter, who was ready with the car. He said some other people are also interested in buying the car but we are priority cause we were interested before them. After a test drive, we decided to purchase and were reviewing the price and coverage options when suddenly Peter returned and said the car had been sold. Shockingly, the customers who supposedly bought the car were still inside the dealership! When we asked about this, Floor Manager Kosta Spektor said “whoever completes the paperwork first gets the car,” ignoring the fact that we had arrived first and had an appointment. Then General Sales Manager Andres Segura with confidence insisted there’s no internal communication among salespeople and repeated the same stance. We asked for their business cards, which they gave us quickly, then left without any proper goodbye or explanation. We felt completely disrespected and misled. This was not just about losing a car but about how poorly we were treated at a brand known for quality and customer service. The whole experience was unprofessional and frustrating. I hope Mercedes-Benz investigates this seriously. We didn’t come to Farmer’s Market to purchase a tshirt and someone else purchased before us. This is Mercedes and we came to purchase a car! To VIN: W1KMK4HB8RF038682 More

David Abrams and Reza in Finance were both Fabulous! This is the 2nd car I have bought from David. He is very helpful, knowledgeable and kind. He is very attentive and is always available to help/mee This is the 2nd car I have bought from David. He is very helpful, knowledgeable and kind. He is very attentive and is always available to help/meet or answer any questions. I plan on keeping this car forever but if I ever decide to purchase another one or if any friends or family are looking.... David is the man! More

I had an exceptionally good buying experience on a new 2025 GLE 350 4Matic. The key to the experience was, unquestionably, the product knowledge and personable nature of David Abrams. This is my sixth 2025 GLE 350 4Matic. The key to the experience was, unquestionably, the product knowledge and personable nature of David Abrams. This is my sixth Mercedes-Benz purchase (and my third with David). I highly recommend him and MB Laguna Niguel. More

**"Efficient and hassle-free service—simple, straightforward, and exactly what I needed, as I keep returning to this dealership"** straightforward, and exactly what I needed, as I keep returning to this dealership"** More

I had a really tough situation with a current vehicle that I still owed a hefty amount on that most dealers didn’t want to tackle, and Brett Ogan of MB Laguna Niguel took care it like no ones business. I that I still owed a hefty amount on that most dealers didn’t want to tackle, and Brett Ogan of MB Laguna Niguel took care it like no ones business. I can’t overstate enough how easy he made the process for me and got me into a new vehicle without paying an arm and a leg. Very thankful and will be ONLY going to this dealer (drove from San Diego) from here on out. More

We would like to express our sincere gratitude to Javier Avila who assisted us recently with our new C300. Javier is aspiring professional with an impressive knowledge, meticulous attention to details and p Avila who assisted us recently with our new C300. Javier is aspiring professional with an impressive knowledge, meticulous attention to details and patience to answer all our questions. Many thanks to Costa Spektor as well, making our 2nd MB purchase experience a very smooth, pleasant experience. More

Mario, Ronette, and Nelli were awesome! Very nice and down-to-earth people. It is refreshing to have such a great experience with amazing people who went out of their way to help us. No Very nice and down-to-earth people. It is refreshing to have such a great experience with amazing people who went out of their way to help us. No pressure. No gimmicks. Just honest, diligent, intuitive, and helpful people who really listen and understand customers' needs. More

We had the most outstanding experience with Rosie Sosa and Kosta Spector at Laguna Niguel Mercedes-Benz . From the moment we walked in, they made the car-buying process not only seamless but truly enjoyab and Kosta Spector at Laguna Niguel Mercedes-Benz . From the moment we walked in, they made the car-buying process not only seamless but truly enjoyable. Their expertise and in-depth knowledge about the vehicles were impressive, and they took the time to understand exactly what we were looking for. They went above and beyond to ensure all our questions were answered and provided thoughtful recommendations without ever being pushy. What truly stood out was the personalized touch and dedication to customer satisfaction—they made us feel like a valued client every step of the way. Thanks to Rosie, we drove away in our dream car and couldn't be happier. If you're in the market for a Mercedes-Benz, we cannot recommend Rosie and Kosta highly enough. Exceptional service like this is rare and deserves recognition! More

Brett is one of the most genuine humans I’ve met at a dealership. He takes care of all your needs and makes you really feel like you’re at home when you’re at that dealership. The process was very fast a dealership. He takes care of all your needs and makes you really feel like you’re at home when you’re at that dealership. The process was very fast and really made the process very enjoyable. I advise you anyone who visits the Laguna Niguel Mercedes dealership to go see Brett he will take care of you like family. More

Wonderful details with attention In servicing my needs from beginning to end. From the start of my purchase to delivering my car.. My salesman, Duke was outstanding! from beginning to end. From the start of my purchase to delivering my car.. My salesman, Duke was outstanding! More