Mercedes-Benz of Laguna Niguel

Excellent Customer Service!! I have had my car in for service on several occasions this year at MBLN. I have had great customer service they have streamlined their process from p I have had my car in for service on several occasions this year at MBLN. I have had great customer service they have streamlined their process from past years. You are in and out in 10 minutes or less and before you get there they have your loner car sitting waiting for you. I feel very comfortable with the customer service people that have helped me currently and in the past. They all have a goal, and it is to make sure that all of your concerns, questions are answered completely. I am also very excited about there rewards program. I have been able to apply my credits to my service on my car with no problems. I purchased my car from a dealership in Newport Beach and I would NEVER go there again. You do not get the same vibe from them as you do at MBLN. Thank you for that. I would highly recommend this dealership to friends, family and acquaintances. More

MBZ Laguna Niguel Bernie Mendez is outstanding to work with. Honest and he listens. I would highly recommend Bernie to anyone who wants to purchase or lease a Mercedes. Bernie Mendez is outstanding to work with. Honest and he listens. I would highly recommend Bernie to anyone who wants to purchase or lease a Mercedes. More

Very pleased My husband and I have been dealing with Cesar for four years. We have always had great service and he goes above and beyond to help fit our needs. I c My husband and I have been dealing with Cesar for four years. We have always had great service and he goes above and beyond to help fit our needs. I can't say enough good things about him. Beth Achuff More

Vehicle purchase Bernie presented and executed the sale as a true professional. I can say that this was a great experience and will refer others to him and MBLN. Bernie presented and executed the sale as a true professional. I can say that this was a great experience and will refer others to him and MBLN. More

***Recognition to your valuable team player Andrew Anderson* Ultimately my first, only and true experience dealing with Andrew Anderson and your dealership was truly a wonderful experience everything was handled Ultimately my first, only and true experience dealing with Andrew Anderson and your dealership was truly a wonderful experience everything was handled in a very highly professional manor. even so that we didn't leave your dealership till 11:45pm on that Saturday for our drive back to San Diego and Andy and the rest of the team Justin, Ramsey did an outstanding job staying late. (we even received a call from Andrew the next day asking and making sure we arrived at our home safely.) Again I cannot begin to explain our gratitude for everything. Even still I receive calls from Andrew asking if we have any questions about the vehicle. (This is a level of service and professionalism that you don't see from just anyone!) Andrew Anderson level of service was truly a 5 Star experience which in my book I believe 5 stars is too low for the level of professionalism that he implemented should be more like a 10 if 10 was the MAX! More

The Complete Enjoyable Buying Experience I've had my white diamond GLK350 for a week and I love it more today than the 1st day I drove it off the lot. Brian T, who has sold 4 cars to my I've had my white diamond GLK350 for a week and I love it more today than the 1st day I drove it off the lot. Brian T, who has sold 4 cars to my parents and 4 cars to me ,who we tracked down because he worked for another dealer previously and Joey, a woman with a burst of energy and car knowledge, made it the easiest purchase yet. I wasn't sure if I was buying a car or an suv. They spent the time I needed to figure it out and they made me a deal that worked for me. I went this Saturday for my 1st car wash- easy breezy, drove right in, they gave me my claim ticket, I grabbed a cup of starbucks and sat outside in the fresh air reading my book and before I knew it I was on my way. I walked over to service to ask a quick question. Everyone was pleasant and very helpful. It was leisurely, I have previously purchased my other cars from another dealer and I never wanted to go for car washes or ask questions because of the congestion and crowds. I'm thrilled I chose Mercedes Benz of Laguna Niguel, I'm happy to give Brian T. and Joey this referral and I'm glad to share this review with all of you. Their 5 star service is true. Smiles Robin More

Great experience working with Tim Rhine, from my initial visit and test drive, through the entire buying process, and post-sale service to demonstrate the many featur working with Tim Rhine, from my initial visit and test drive, through the entire buying process, and post-sale service to demonstrate the many features of my new car. Even after that, Tim returned my numerous additional phone calls and text messages that allowed me to continue learning how to master all of the amenities of my new car. All-in-all, a great experience working with Tim and Mercedes Benz of Laguna Niguel. More

Great Service! I recently had some service issues with my E550. So I called Matt Moskal at Laguna Niguel Mercedes. My husband has had very good service from him. Mat I recently had some service issues with my E550. So I called Matt Moskal at Laguna Niguel Mercedes. My husband has had very good service from him. Matt is great. He explained everything including whatever would be covered under warranty. And he had a loaner car waiting for me! When I picked up my car, there were no surprises. Everything worked out great. It is really comforting to know that I can rely on Matt and Laguna Niguel Mercedes. More

Good experience in MBLN This has been my second car that I leased and fifth car that was delivered to me from MBLN. I think each timer hey have given me a great deal and I wa This has been my second car that I leased and fifth car that was delivered to me from MBLN. I think each timer hey have given me a great deal and I was treated very nice and kindly. Mr. Mendes has been very helpful for choosing the care that I was interested. He was very patient and very keen to provide me fast delivery with right condition. I will refer my friends to him in case they need to purchase MB car in future. More

You have restored my faith in MB It has been YEARS since I have purchased/leased a car from any dealership. I have purchased slightly used Mercedes Benz (2003 & 1999 E Class) in the p It has been YEARS since I have purchased/leased a car from any dealership. I have purchased slightly used Mercedes Benz (2003 & 1999 E Class) in the past and have enjoyed owning the cars. Unfortunately, my local Mercedes dealership AND Mercedes Corp. have never recognized me as a "good" customer because I did not buy, nor service my MB's thru the dealership ... so, I had decided not to support the brand any longer. When our financial advisor suggested my wife lease a new car for her Real Estate business, I must say, I cringed a bit knowing I would have to walk into a dealership again. We narrowed the choices to Cadillac, Audi, Jaguar, and, as a last resort, ... you guessed it ...Mercedes Benz. We did our due diligence ... test drove all of the above ... and as it turned out, the wife's 1st choice was the E350 MB. I took advantage of the Costco New Car Program, discussed options via numerous emails with Kekoa & Dustin ... just to ensure my 4 hour round trip commute to the dealership was not in vain ... we reside in the Palm Springs area. When we arrived at the dealership last Saturday afternoon, we were greeted by Alex K. who seemed genuinely concerned about ensuring the leasing of the new car be a positive experience. Alex introduced us to Bernie M. who wasted no time showing my wife the choices available. Three hours later (I understand buying a new car takes an average of 5 hours) we headed home with a new E350. My MANY Thanks to Bernie M. ... for having the patience to allow my wife to change her mind a few times (against my better judgment ... she opted for black) and getting us thru the paperwork so quickly and making the process so "painless", to Alex K ... for making my wife and I feel like we are customers worth having! ... to Kekoa & Dustin, for their initial responses to my quote requests, and their instance that our trip to their dealership would be worth while. More