Mercedes-Benz of Laguna Niguel

Best car buying experience My pre owned sales guy was amazing! Costa Spektor helped me throughout the whole process without pressuring me one way or the other. Answering questio My pre owned sales guy was amazing! Costa Spektor helped me throughout the whole process without pressuring me one way or the other. Answering questions I had both before and a few days after my purchase. Would buy with him again and recommend Merecdes Benz of Laguna Niguel to everyone. Finance guy John Maxwell was top notch during loan signing which made the experience all the more exceptional. More

Really Smart Car with a Really Smart Representitive! I called Mercedes Benz of Laguna Niguel about seeing and hearing about the Smart Car. I got several very friendly calls subsequently. When we got to t I called Mercedes Benz of Laguna Niguel about seeing and hearing about the Smart Car. I got several very friendly calls subsequently. When we got to the dealership, we met Carson Helton a very knowledgeable and friendly representative. He had a very easy way of talking and for the first time, we actually trusted a car dealer. Carlton showed us the Smart Car and was able to answer all my questions very competently. He owned a Smart Electric Drive and answered from a sales as well as an owner perspective. He showed genuine enthusiasm and couldn't have been more helpful. He is what I would consider, the shining star of car salesmen. The dealership says :Five star service at one star drive'" and as far as I am concerned we received 10 star service from Carlton. If you're thinking about a Smart Electric, see Carlton. He'll work extra hard to get you the best deal you can imagine. We bought the car and we love it. It is the cheapest status car on the market! Don't pass up on this car's deal. More

Bought a 2013 GLK, best dealer experience I've had My wife and I were looking for a small SUV, not tied to any brand, looking at everything from the Jeep Cherokee to the Range Rover Evoque. We didn't t My wife and I were looking for a small SUV, not tied to any brand, looking at everything from the Jeep Cherokee to the Range Rover Evoque. We didn't test drive either of those cars because we walked into MB Laguna Niguel. From the start: I looked at used GLKs on Cars.com, and inquired about one on a Thursday night. Friday I received two e-mails, one about the car and another about their current finance deals. Both super prompt and very polite. We scheduled an appointment to test drive the car after checking out a few other models and dealerships on a Saturday. Ashley, the representative I'd been in contact with, met us promptly when we arrived, drove us via golf cart to the car we wanted to drive, and let us take as much time as we wanted with the walk around. The test-drive was pressure free, longer than other dealers had allowed, and all-in-all a great experience. We stepped out of the car knowing it was the one, but decided to sleep on it. No pressure at all was the most remarkable thing for me. On Sunday, I received a follow-up call, told the caller (can't remember her name) we were interested and wanted to come in that afternoon. She made us an appointment and we were on our way to our new (used) car! Negotiations were smooth and didn't involve any of the typical car salesman tactics, we simply found the lowest price they could do and adjusted the other things (down payment, terms, etc.). The one negative was the car's brakes. We noticed a little pulsing during the test drive, even though the pads and rotors were replaced as part of the CPO inspection/maintenance. I was assured that they'd take care of it, so on Wednesday I brought it into the service department. Service there is excellent. In and out with a loaner car in 10 minutes, just like they promise. Turned out it was rust spots on the rotors (rained the previous weekend), it's getting better every day and I was also assured that if it doesn't improve they'll take care of it. Would have been nice to drive out of service with fresh rotors, but I'm still satisfied. If we decide another Benz is our next car, we won't shop anywhere else. Thanks! More

The Best service we have ever had! We enjoyed the work and service Costa and Ramsay did for us yesterday.The guys are professional and good at their business. Costa was so helpful and p We enjoyed the work and service Costa and Ramsay did for us yesterday.The guys are professional and good at their business. Costa was so helpful and professional to find a perfect car for us. He understood from the beginning what kind of a car I and my husband wanted . He treated us like VIP. Everything was done quick. And it did not take long time to obtain all papers thanks to Ramsay.He is a professional guy too.The best experience ever we had.Thank you, guys! You're the best! Margarita and Greg Kolaras More

Very Satisfied We were greeted with a caring and helpful attitude from the salesman Steve and finance John throughout our visit with Mercedes-Benz of Laguna Niguel We were greeted with a caring and helpful attitude from the salesman Steve and finance John throughout our visit with Mercedes-Benz of Laguna Niguel More

Great customer service Bernie was extremely helpful and he helped us speed up the process and lease a new car. I am extremely happy with my new Mercedes Benz thanks to Berni Bernie was extremely helpful and he helped us speed up the process and lease a new car. I am extremely happy with my new Mercedes Benz thanks to Bernie. More

Repair of my R 350 My service was quick and everyone treated me so kindly. I wouldn't go to any other dealer, Eddie always takes excellent care of us. My service was quick and everyone treated me so kindly. I wouldn't go to any other dealer, Eddie always takes excellent care of us. More

The best service department in sourthern california I have personally had my cars serviced at Walters and Fletcher Jones, and Laguna Niguel has gotten it right. They know exactly how valuable my time is I have personally had my cars serviced at Walters and Fletcher Jones, and Laguna Niguel has gotten it right. They know exactly how valuable my time is and goes the extra mile to get it done. Also, no BS, which is nice. I've had my GL550 and S550's serviced there for the last two years, always great, especially Eddie Granados in the Service Department. More

Excellent Sales Experience! We had the pleasure of interacting with two of your sales professionals, Carson Helton and Bernie Mendez. Our experience was most definitely 5 star!. We had the pleasure of interacting with two of your sales professionals, Carson Helton and Bernie Mendez. Our experience was most definitely 5 star!. Both were like friends you have known for a long time, which I must say is unusual in the car buying market today. Both were patient, listened to my requirements carefully and offered the best option for me. I hope to remain in the Laguna Niguel location family for quite some time. Thank you both for a pleasant experience. The Walkers More

"Five + One Star Service - Excellent Service Department" Job well done by Christian Williams and his technician. If you need to find a good service adviser, he is the one; very knowledgeable for the issues Job well done by Christian Williams and his technician. If you need to find a good service adviser, he is the one; very knowledgeable for the issues and friendly to the first time customer,one trip - problem solved. Really pleasure to work with him - Outstanding!!! More