Mercedes-Benz of Laguna Niguel

Hands down, The best car buying experience we have ever had! My wife and I were in the market for a new car. We knew we wanted something safe and reliable for our family. With our new addition being 3 months ol My wife and I were in the market for a new car. We knew we wanted something safe and reliable for our family. With our new addition being 3 months old, one could only imagine the terror we thought we would experience when we got to the dealer. Well, I will tell you right now, it was the complete opposite! Ward Church had such a huge amount of patience with us and all of our questions. He understood our needs and placed us in the perfect car at the perfect price point. When he started explaining all of the amazing safety features the 2015 C300 offered, I could only think of my 3 month old and my wife and how I knew this would be exactly what we needed. If Yelp offered 6 stars I would be giving this review exactly that. Not once during the whole process did I feel like we were being sold or pushed into something we didn't want or need. Ward made sure all of our must haves were met and exceeded. He also took his time showing us around the wonderful dealership and all that they offer. This is our first MB and I have to say, because of Ward Church. We will be a customer for life. We are excited to be a part of the MB Laguna Niguel family. Thank you Ward. More

MBZ Laguna Niguel coast to coast I want to thank Andy Towns for such incredible service. I have been a loyalty customer for many years and am in the process of getting my 4th car fro I want to thank Andy Towns for such incredible service. I have been a loyalty customer for many years and am in the process of getting my 4th car from them. Even though I now live in Florida, last night we put together another car deal from 3,000 miles away! This is my second transaction I've made with MBZ of LN since I moved to "the other West Coast," Naples, Fl. Laguna Niguel makes car buying fun and fair, and I am so grateful that Pat Bolter put me in Andy Towns' hands. I am so excited to get my new SLK250. Convertibles are my schtick, and I wanted this unique combination. It's really one of a kind, and he did it! Pat Bolter and Andy Towns make me so incredibly happy! Thanks, fellas! More

Friendly professional excellent customer service The personal and professional attention deliver by David noble is unsurpassed, David is a mountain of automotive knowledge, when ever I had an issue o The personal and professional attention deliver by David noble is unsurpassed, David is a mountain of automotive knowledge, when ever I had an issue or a question in the past, David has giving me his undivided attention and has giving me true and trident advice which has saved me and my family substantial amount of money. David is a person that will go out his way to make sure that family needs are taking care of when ever we visit his dealership, with David there are no problems only solutions and he always delivers. M family used to purchased vehicles from Calabasas MB, however the competitive pricing, excellent customer service and family atmosphere deliver at this dealership is unmatched by any other dealership. More

Excellent Experience From the initial response to my online inquiry all the way through to the purchase of our Mercedes-Benz we were treated with the utmost professionalis From the initial response to my online inquiry all the way through to the purchase of our Mercedes-Benz we were treated with the utmost professionalism. Every department seems to work together for the common good of the dealership and the result is an excellent experience. Thank you! More

Talk to David Noble, Sales & Leasing Consultant I have had the pleasure of working with David Noble for the past 5+ years. If you are interested in buying or leasing a car, please speak to David. H I have had the pleasure of working with David Noble for the past 5+ years. If you are interested in buying or leasing a car, please speak to David. He is a valuable resource due to his cross-departmental experience at Mercedes -Benz. Equally important, David is well-educated on current industry trends, providing clients with competitive knowledge. He is a straight shooter, open to discussing all options, including the client's desire to visit another dealership to compare notes. David is honest and truly wants the best for his clients. If you want to feel like you're talking to a trusted family member rather than someone who just cares about making his numbers, I advise you to call David Noble at 949-347-3716. Best, Ginette Stephanian More

Very Professional Internet Department Even though I did not buy a car I'm still giving them a 5 star rating because of my personal experience with internet sales person Ashley Mabery. I wa Even though I did not buy a car I'm still giving them a 5 star rating because of my personal experience with internet sales person Ashley Mabery. I was looking to purchase (not lease) a 2015 C-Class and contacted Ashley though the internet department. She gave me an excellent price and spent a great deal of time trying to locate the color combination I was looking for with the necessary options I wanted. Ashley was finally able to find the specific car I wanted and gave me a competitive price. I was ready to buy but... I checked out the prepaid maintenance plan. $1275 for two oil changes and two oil change/brake fluid change/cabin dust filter changes - which seemed very steep. Add in the necessary brake replacement and any optional recommended services (such as flushes) and you are looking at alot of $$ just for routine maintenance during the warranty period. Once outside this period, you have to start adding stuff that just starts breaking and/or wearing out. No wonder their 5-year cost of ownership is so high. As luck would have it Consumer Report just announced that the brand new CLA had the worst reliability of any car and that the newly redesigned S-Class also had a multitude of reliability issues. Their advice, wait a few years until MB works out the bugs on their new models. None of this is news to or much of a concern for lessors, but to me it was a deal breaker. However Ashley Mabery was very professional and responsive in our e-mail dealings. I just decided not to buy due to issues which she had no control over. If you want a MB, contact Ashley - you will probably be writing another 5 star review for her. More

A+ Buying Experience at MBLN We were in the market for a specific MB GL350 which was extremely difficult to source. With our ML350 lease ending in November we decided to order the We were in the market for a specific MB GL350 which was extremely difficult to source. With our ML350 lease ending in November we decided to order the GL in early September at Fletcher Jones, a dealership where we had purchased or leased 6 cars in the last 9 years. As hard as it is to drop the ball when you're ordering a car - without going into detail - that's exactly what happened at Fletcher Jones. They've seem to have forgotten that loyalty is a two way street. Enter Mercedes-Benz of Laguna Niguel, Carson Helton, and Russ Eliss who I primarily dealt with via e-mail (my choice) until I visited the dealership. Not only were they willing (and able) to source the exact car we wanted (vs trying to sell us from current inventory), but they gave us a terrific price on a car that generally sells at or around MSRP (while handling both our lease return and a trade-in). The buying experience was A+ and I never felt pressured or rushed by either Russ or Carson. You're in great hands with both these gentlemen. The dealership itself is immaculate (as expected) and the sales team in general very friendly, knowledgeable, and laid back. I would absolutely recommend MBLN to anyone looking to purchase a new or used Mercedes-Benz and they will get first shot at my future business. Really a wonderful buying experience from beginning to end. More

Best dealer experience ever. AAA Rating I went for a C400 that I found on Internet, Carson helped me confirm all the features and guide me in the process of getting my first MB. He is all yo I went for a C400 that I found on Internet, Carson helped me confirm all the features and guide me in the process of getting my first MB. He is all you will expect when you go to a dealer, a very knowledgeable, professional and friendly representative. I was traveling from another state to pick the car and will definitely call him back when I decide to get another one. I’m very glad I went to MB Laguna Niguel and I recommend everyone to go there for the best buying experience ever. More

Excellent Service I went in looking for a used BMW and left in a Mercedes. Bernie and the rest of the staff were very helpful. Bernie helped me find what I wanted and a I went in looking for a used BMW and left in a Mercedes. Bernie and the rest of the staff were very helpful. Bernie helped me find what I wanted and at the price range I wanted. They even worked with me on my trade in price. If the visits for maintenance go as smoothly as the purchase visit they have a customer for life. More

GREAT SALES AND SERVICE EXPERIENCE DAVID NOBLE WAS OUR SALES REPRESENTATIVE. WHEN WE TOLD DAVID WE WERE INTERESTED IN A ML350, HE PROVIDED US A TEST DRIVE IN A 'ML' AND POINTED OUT THE DAVID NOBLE WAS OUR SALES REPRESENTATIVE. WHEN WE TOLD DAVID WE WERE INTERESTED IN A ML350, HE PROVIDED US A TEST DRIVE IN A 'ML' AND POINTED OUT THE NUMEROUS COMFORT AND SAFETY FEATURES. HE THEN ASKED US FOR OUR PREFERENCES IN COMFORT AND SAFETY FEATURES AND COLORS. WHEN HE WAS UNABLE TO FIND ALL OF WHAT WE WANTED IN ON HIS LOT, HE FOUND ONE IN AN OUT-OF-COUNTY DEALERSHIP AND HAD IT TRUCKED-IN OVERNIGHT. DAVID PROVIDED THE KIND OF SERVICE WE EXPECTED FROM MERCEDES-BENZ. More