Mercedes-Benz of Laguna Niguel

Wonderful Experience Car buying is something I normally dislike intensely. Obviously, I hadn't been to Mercedes Benz Laguna Niguel. This was my first car purchase at MBLN Car buying is something I normally dislike intensely. Obviously, I hadn't been to Mercedes Benz Laguna Niguel. This was my first car purchase at MBLN and it was great! The extremely knowledgeable sales team listened to me as I explained my desired car features and showed me a number of cars that fit my criteria. I drove away with the perfect car - the right features, color, style and price! I have been recommending MBLN to my family and friends and will certainly come back again. I love my car! Thank you, MBLN! More

Purchase of 2013 CPO E-Class Absolutely one of the best car buying experiences, ever! Not sure what I was thinking as I came in at dusk in pouring down rain. I was greeted by Cost Absolutely one of the best car buying experiences, ever! Not sure what I was thinking as I came in at dusk in pouring down rain. I was greeted by Costa Spektor, Sales Representative, who discussed with me (prior to heading out in the rain) my desires in a CPO Mercedes. He suggested a couple of vehicles to look at as I was not sure if I wanted a coupe or sedan. Costa insured I had an umbrella over me the entire time as we walked the E-Class line (and what a selection they had, every color I could want, and this was pre-owned). We stopped at a coupe where, after much discussion, determined a sedan was the best choice for me. We test drove one of the sedans I was interested and I knew we made a great choice. We returned to the showroom where Costa introduced me to his manager, Tony Venti. They asked what I thought and I stated I was not sure and I wanted to come back in daylight, they understood ... absolutely no pressure to purchase a vehicle. I came back the next morning, met with Costa, actually liked another vehicle (color), test drove and determined that was the car. I had another make of vehicle, a 2014, which I was not happy as a trade. Tony appraised the trade and I determined the offer was very fair. We negotiated, in my option, a very fair deal, Costa introduced me to Ramsay Jermone in finance. Ramsay throughly explained the entire process, I signed the papers, and closed the sale ... so I thought. Costa insured I met the Service team, who would be taking care of me after the sale! We then went back to pre-owned where Costa and Tony insured I completely understood the operation and controls of the vehicle. The follow-up after the sale by Laguna Niguel's customer representative, and Costa, my Sales Representative, was spot on to insure I was completely satisfied. I finish this review by stating Costa Spektor, and the entire team at MBZ Laguna Niguel exceeded my expectations! Sincerely Kevin R, San Clemente, CA. More

Excellent service I started coming to MB Laguna about 2 years ago after getting tired of the less quality of customer service at the local dealership in San Diego. Each I started coming to MB Laguna about 2 years ago after getting tired of the less quality of customer service at the local dealership in San Diego. Each time that I have came to MB Laguna, I always felt welcome and everyone was knowledgeable about my concerns. Everyone is very friendly and I always get a warm greeting. I have experience excellent service from Sales, Services and Parts department. I have always left the dealership happy and satisfied. And it is worth the drive from San Diego. Thanks C. Wilkins More

5 Star My experience was as always 5 star!!! This is my third card from this dealership. Working with Ali Hashemi and Mark Hansen is a pleasure. They are fr My experience was as always 5 star!!! This is my third card from this dealership. Working with Ali Hashemi and Mark Hansen is a pleasure. They are friendly, considerate of my needs and time and never pushy. I will return for my next car here. Thank you. More

Great Service It all started on a balmy Saturday afternoon when I unexpectedly fell in love with a particular Mercedes-Benz CLA250. I was not in my plans to buy a M It all started on a balmy Saturday afternoon when I unexpectedly fell in love with a particular Mercedes-Benz CLA250. I was not in my plans to buy a Mercedes-Benz but once I drove it, I was convinced this was the car for me. Unfortunately, I didn't act fast enough and by the time I went back to buy the car, it was sold. And this is where my journey began. Edries Etemadi from Mercedes-Benz of Laguna Niguel worked diligently to track down the car of my dreams while at the same time, negotiated with my brother for the best deal. The car was literally nowhere to be found. I had specific criteria from which I would not budge and I was prepared to order the car and wait the 3-4 months for it to arrive. While offering me a myriad of options in other cars, Edries patiently continued his search despite the dead ends he continually ran into. Finally, he located the car in route and made all of the arrangements to ensure it would be delivered here. I am convinced this was no small feat. I was so grateful for Edries' persistence in addition to his willingness to deal with my brother who is a tough negotiator. And although I was buying one of the lower priced cars on the lot, Edries worked to get me what I wanted as if I was buying the most expensive car. I highly recommend Edries Etamadi at Mercedes-Benz of Laguna Niguel if you're in the market to buy a Mercedes-Benz. More

Another great experience. I had bought 3 cars from this dealership and always had a good feeling that I was treated fair and got a decent deal. When my wife asked for a new c I had bought 3 cars from this dealership and always had a good feeling that I was treated fair and got a decent deal. When my wife asked for a new car, it was only natural to go back to MBLN. We met Bernie Mendez who showed us around, and after some search found the car my wife liked. Bernie was very courteous and professional and with a good sense of humor and he took time to guide my wife through the many options and features the car came with. Jane Choi in finance was also a joy to work with and the paper processing went painless. Overall a great experience which we will repeat when we need a new car again. More

Great service, knowledgeable sales person Our purchase experience at Mercedes Benz of Laguna Niguel was an excellent one. Bernie Mendez, our sales person was very helpful & pleasant. I will re Our purchase experience at Mercedes Benz of Laguna Niguel was an excellent one. Bernie Mendez, our sales person was very helpful & pleasant. I will recommend their services to my friends and family. More

Great Experience ... even fun From the moment I walked into the dealership to the moment I was being followed by my new car it was a wonderful experience. Costa Spektor and To From the moment I walked into the dealership to the moment I was being followed by my new car it was a wonderful experience. Costa Spektor and Toni Venti treated me with repect and kindness... big plus Costa makes a fantastic cup of coffee. Costa explained everything to me and showed me as well. We went over the systems of the car together and he encourage me to call him if I had questions in the future. Both Costa and Toni have such a positive "can do" attitude it was refreshing. Costa followed up with me, a few times just to confirm I was doing ok and if he could be of any service to me. Usually people hate going car shopping....but with the kindof team at Mercedes-Benz of Laguna Niguel it was a joy and actually fun. Costa and Toni thanks for the wonderful service now and in the future. Lucille Fernandez More

Great Sales Experience A few weeks ago, we bought a new SL400 from David Noble. He was fantastic and made the transaction painless. Everyone at the dealership was helpful A few weeks ago, we bought a new SL400 from David Noble. He was fantastic and made the transaction painless. Everyone at the dealership was helpful and friendly. David went beyond the normal selling point and made sure that I had enough instruction to make sure I fully understood the "special" features of my new car. I would highly recommend the dealership and Mr. Noble. Buying a car is never fun, but David made it a very pleasant experience. Thanks More

Excellent Mercedes Dealer These guys know how to service cars. In addition you are promptly met when you drive to the service area. They discuss service with you and have you i These guys know how to service cars. In addition you are promptly met when you drive to the service area. They discuss service with you and have you in a free loaner car leaving the facility in 5 or 10 minutes. No waiting around here. I have been having my cars serviced here for 13+ years and have bought or leased 3 cars here at great prices. I highly recommend this dealership. More