Mercedes-Benz of Jacksonville

Totally Customer-Centered From the time you arrive to drop off your car, the Brumos staff is at your right hand to provide answers, advice, quick service and done-right-the-fir From the time you arrive to drop off your car, the Brumos staff is at your right hand to provide answers, advice, quick service and done-right-the-first-time work on your vehicle. They are the premier dealership as far as service and customer care in North Florida. More

Great job Good timing and service from beginning to the end. Got my car back clean and running great. I like that they kept me informed on the work being perfor Good timing and service from beginning to the end. Got my car back clean and running great. I like that they kept me informed on the work being performed. Thanks again for all the work done. More

Very professional service . I needed a computer update on my 2015 S550. Rodney Rivers and the service team did a great job. I appreciated the loaner car. The dealership has impro I needed a computer update on my 2015 S550. Rodney Rivers and the service team did a great job. I appreciated the loaner car. The dealership has improved under new ownership. More

CPO not what I thought at least in the service Dept. Brought CPO 2014 E350 in April, during the first big rain in Jacksonville (June) windshield wipers made noise and were fluttering. Was told when Brought CPO 2014 E350 in April, during the first big rain in Jacksonville (June) windshield wipers made noise and were fluttering. Was told when I brought the car everything was checked out, wiper blades replaced, etc. Went to the Service Dept. 6/6 to get them replaced, NOTE:: the Car is not two months old. First Rep I went too, I explained my situation and he said fine, go to parts and buy new ones and he would help to put them on. He did not look up my records, etc nothing just talked to me like it was tough luck. I knew the way the conversation was going I was not getting anywhere. Asked to speak to service manager who took care of it within minutes. Thanks very much. I have owned a Brumos car since the 90's and can't say this is the first time I had an issue, but this is the first time I had an Issue within two months of buying car. I paid over 40K for the car, and they would not replace defective wiper blades, I could not believe it. Makes me think that the CPO checkout was rushed. This was at the Southside dealership. Probably won't be going back to that one unless I have too. This might be a minor instance, wiper blades, but it was the small things that use to set them apart from the others, it all comes down to the people that work for them. More

Great service They were prompt, professional and had great follow up. I never worried about work being done as the kept me in the loop all the time and delivered ca They were prompt, professional and had great follow up. I never worried about work being done as the kept me in the loop all the time and delivered car to me cleaner than when they picked it up More

First of all, I already did a survey. Everything was fine. I am always pleased with those who take care of our vehicles at Brumos. Especially, Rodney Rivers and Hollis in detailing. This is the second survey I am always pleased with those who take care of our vehicles at Brumos. Especially, Rodney Rivers and Hollis in detailing. This is the second survey I sent to your company. More

heard noises at cold start had it check by brumos everything was normal , asked for fuel cleaning to be done , thankfully the tech was honest in his inspection and didnt try to had it check by brumos everything was normal , asked for fuel cleaning to be done , thankfully the tech was honest in his inspection and didnt try to upsell services that were not valid More

Service review experience. I am always very pleased when I deal with Mr. Rivers when handling the service of my car. He pays great attention to detail and I trust his recommenda I am always very pleased when I deal with Mr. Rivers when handling the service of my car. He pays great attention to detail and I trust his recommendations. More

Overall Now Suck I loved your company several years ago and recommended you to everyone. Sales and service are terrible. Obviously the inmates run the aslyum in a meta I loved your company several years ago and recommended you to everyone. Sales and service are terrible. Obviously the inmates run the aslyum in a metaphorical term. More

Attention to the details! I was very pleased with the attention given to me and my car while at the dealership. Customer service and my satisfaction was their priority! I was very pleased with the attention given to me and my car while at the dealership. Customer service and my satisfaction was their priority! More