Mercedes Benz of Hagerstown - Service Center

I was more than pleased with this recent service experience. First off, I was scheduled as soon as possible. I was given several reminders as the appointment date approached. I was given the price f experience. First off, I was scheduled as soon as possible. I was given several reminders as the appointment date approached. I was given the price for replacement parts, but Mr. Foltz recommended they try to repair the items first. I was given an estimate that was reasonable, but when the work was completed, the actual cost was considerably less. I was totally pleased with the workmanship. There was no evidence of the original problem when I drove my vehicle home. Because the work was estimated to be several hours, I was given transportation home and then picked up after the work was completed. The driver, Mr. Turner, was a very enjoyable person to be around. During our conversation, we found out we had mutual acquaintecees. As I waited briefly in the customer area, I spoke with another customer from out of state. He said he goes considerably out of his way to come to this dealership after using another that could not compare to the service he received at MCB of Hagerstown. I can easily understand what he meant; I echo his sentiments. C. Peyton More

Exceptional personal service by Alex. He knows the detailed history of our car ensuring essential maintenance is done to superb standards. Alex provides detailed explanations before the work is done, detailed history of our car ensuring essential maintenance is done to superb standards. Alex provides detailed explanations before the work is done, constantly working to ensure affordable repairs and quality service. More

Service advisor was very friendly and accomodating for getting car serviced and loaner car provided. She also kept me up to date on additional services that were needed. Dealership maintained my loaner in getting car serviced and loaner car provided. She also kept me up to date on additional services that were needed. Dealership maintained my loaner information from previous service so I did not have to fill out any additional forms, saving me more time. I pulled the car in upon arrival and was able to speak with the service advisor immediately and drive off in the loaner in minutes. The service advisor called and confirmed my approval for additional items needing servicing and the car was ready to go at the end of the day. However, given that I needed to work late it was not a problem to take the loaner home and pick up the car the next day. The car was washed and ready to go and I was able to leave in minutes. More

Richard Paden and Mercedes Benz of Hagerstown have proven themselves to be EXTRAORDINARY to deal with. With a can-do attitude and a clear focus on exceptional customer service, I will wholeheartedly recomme themselves to be EXTRAORDINARY to deal with. With a can-do attitude and a clear focus on exceptional customer service, I will wholeheartedly recommend them-- and will be a repeat customer for many, MANY years to come. I can't thank you enough, Richard and MB of Hagerstown!! More

I have had service from this dealer for 2 Mercedes over the last 15 years of so and it has always been excellent. Though I have recently moved to Virginia, I felt it worthwhile to go back to Hagerstown fo the last 15 years of so and it has always been excellent. Though I have recently moved to Virginia, I felt it worthwhile to go back to Hagerstown for a routine 4th year service rather than visit a local M-B dealer who had sold me a previous Mercedes. JK More

Unequivocally the best service **in the world.** Communication is excellent, price is spot on, and Tom always does excellent work on our '83 300TD. Work was performed in extremely timely fashion an Communication is excellent, price is spot on, and Tom always does excellent work on our '83 300TD. Work was performed in extremely timely fashion and perfectly. I can't say enough great things about this service department! More

I love this dealership. We own 2 Mercedes, one we bought in Chicago and the other at the MB of Hagerstown, MD. We are always treated with the utmost respect and our vehicles are taken care of very well. I in Chicago and the other at the MB of Hagerstown, MD. We are always treated with the utmost respect and our vehicles are taken care of very well. I use to take my S-class to Tyson's Corner, however over and over again, they would rip me off, they're customer service stinks. After using Hagerstown MB Dealership, I will not let anyone else touch our vehicles. In fact when we purchase a 3rd Benz, we will purchase from Richard Paden, who is the best sales person and he knows how to take care of his customers, through relationship building, honesty and just good customer service. Also, at this dealership, I have met some great people that come from near and far to have this dealership service their car. We have continued to be friends even after meeting in the service waiting area. Know that is a family felt environment. More

It has been my pleasure to work with the staff at MB of Hagerstown. Especially the following people, Marty Gillions, Service Manager,Tom Mummert, Shop Foreman and Barry London, My Sales Associate. They mad Hagerstown. Especially the following people, Marty Gillions, Service Manager,Tom Mummert, Shop Foreman and Barry London, My Sales Associate. They made my experience truly a great one. Not only did they spend time listening to my existing problems with my ML350 but repaired them with no charge for each problem including replacing the front rotors and brake pads. If you are a person thinking about German Technology, you owe it to yourself to visit Mercedes Benz of Hagertsown. They not only treated me like someone thay cared about but made me feel like my ML350 needed to be serviced like a new vehicle. More

Been doing business with this outfit for 10+ Years. Great dealer, not the cheapest ever but you get what you pay for. Purchased 8 cars betweeen my family, all have been good and reliable. Sometimes i Great dealer, not the cheapest ever but you get what you pay for. Purchased 8 cars betweeen my family, all have been good and reliable. Sometimes it pays to live out in the country! Honest about vehicle history and maintainance issues, I service the vehicles where I buy. More