Mercedes Benz of Hagerstown - Service Center

What an excellent experience!! I can't remember her What an excellent experience!! I can't remember her name, but the young woman I worked with was very professional. During the inspection, the serv What an excellent experience!! I can't remember her name, but the young woman I worked with was very professional. During the inspection, the service tech found a couple of small problems. She came into the waiting area and thoroughly and patiently explained what was found She then presented options on the best way to proceed with the necessary repairs. There was no pressure to get the repairs done immediately.. how refreshing that was. Thank you for an excellent experience... I would give this experience a 10+!! well... minus the car wash part... lol That courtesy left a lot to be desired. I went in with puppy prints on my car and left with puppy prints still on my car... Not complaining, just know that that part of my experience seemed out of character after such a great experience with the rest. Thanks again. More

re: detail/clean. tire black(?) seemed to splatter on vehicle(white GL)n needed wiped off at home. crome exhaust tips could b cleaned w/ 000steel wool and wd40 to remove grime. Rear skid plate(under bum vehicle(white GL)n needed wiped off at home. crome exhaust tips could b cleaned w/ 000steel wool and wd40 to remove grime. Rear skid plate(under bumper) not wiped off/polished. otherwise very happy w/ job. (dont tell Barry L wife liked E class loaner!!) Thanks! More

Bought my new car 7 years ago at Hagerstown MB and have been getting it serviced there, and only there, ever since. The team there has always been prompt, courteous, and accommodating, plus they always do been getting it serviced there, and only there, ever since. The team there has always been prompt, courteous, and accommodating, plus they always do great work on the repairs / service. I highly recommend them!! More

Easy to get an appointment; always friendly and go out of their way to add value in their customer service and service needs for my vehicles. We trust them to determine what needs to be done with our cars a their way to add value in their customer service and service needs for my vehicles. We trust them to determine what needs to be done with our cars and never worry about them requiring more work than is necessary to address the problem or when providing general service to our cars. In a word they are trustworthy...... More

I have always had a very positive experience at MB of Hagerstown. The waiting area is very comfortable and the staff keep you up-to-date on the progress of your vehicle. My neighbor, who owns to Merced Hagerstown. The waiting area is very comfortable and the staff keep you up-to-date on the progress of your vehicle. My neighbor, who owns to Mercedes, is considering switching to this dealership for service, based on my positive comments. More

The reason(s) I keep coming back to this dealership is my service rep, Alex Folz, and the service manager, Marty Gillions. They seem to understand that, as a single woman, I have to be able to depend on the service rep, Alex Folz, and the service manager, Marty Gillions. They seem to understand that, as a single woman, I have to be able to depend on the vehicle I drive, without being able to understand the "workings" of the vehicle! I have to be able to trust that the information they give me is correct, and I have to be able to trust THEM. Thus far, I do. More

I always have a wonderful experience when I walk into the service dept. as well as the sales floor. Marty, Alex and now Kristen are wonderful people to work with, always very helpful and they always go beyo service dept. as well as the sales floor. Marty, Alex and now Kristen are wonderful people to work with, always very helpful and they always go beyond their duties. I have no complaints whatsoever, I have bought vehicles from other places but the service here is the BEST. Thank you for the excellent service guys! More

As always my experience for service was excellent. I would like to comment that I was recently in Salt Lake City, Utah and needed service there at the Garff Dealership. I was pleasantly surprised to fi would like to comment that I was recently in Salt Lake City, Utah and needed service there at the Garff Dealership. I was pleasantly surprised to find that before giving me back my car, not only did they wash it but they vacuumed the inside as well....... What a treat that was! I would like to recommend that my favorite Mercedes Dealership in Hagerstown adopt that practice...... :) More

This dealership is by far the best service dept for Mercedes in the DC metro area. I have to say that the above comment surprised me as well. There are only 3 major Mercedes dealers in the DC area Mercedes in the DC metro area. I have to say that the above comment surprised me as well. There are only 3 major Mercedes dealers in the DC area (what's with that?), and after trying the other two and being very disappointed with both pricing and service quality at the two in the Arlington and Tyson's area, I decided to try the third in Hagerstown. The difference is phenomenal -- the same service on the same car was approximately half the price, and was done on time, on budget with no surprises and no hassles. The service staff are competent, friendly and trustworthy to treat your car as if it were their own in terms of not doing unecessary things or telling you honestly when it'd be cheaper or better to go somewhere else. They recently were able to solve a surface paint problem that I'd been quoted $2500 at another dealer -- for nothing. Yes - zero. They were creative about trying some novel ideas, and they worked it out. You can't but respect that. That's the kind of initiative that deserves reward. Yes, it's a 45 mile drive from DC, but it's totally worth it More

8/28/10 -- very happy with paint scratch gratis repair Mercedes of Hagerstown folks made. The major issue I have and discussed at length with Marty is the misunderstanding concerning scratch, paint and d Mercedes of Hagerstown folks made. The major issue I have and discussed at length with Marty is the misunderstanding concerning scratch, paint and dent repair plan underwritten by CertifiedPLUS for $675.00 we purchased in 2008. At the time of our C300 purchase, we asked Michael Lavrenchik about matching touch-up paint. Michael proceeded to tell us about a great scratch, paint and dent repair plan Mercedes of Hagerstown was offering that would automatically repair all minor parking lot type injuries. We were led to believe all we needed to do is make an appointment and bring our C300 into the dealership to have the minor repair fixed at no charge for a 4 yr period. Unfortunately, we didn't read all of the fine print before purchasing the plan or we would have realized Michael had not pointed out an important restricting feature of the plan. Had we been aware of this we would not have purchased the plan. We read the contract and discovered plan covers only the auto insurance deductible for non-collision related damage to our C300. Furthermore, the plan only pays if the cost of the repair exceeds the deductable. Marty indicated we should contact Justin; general manager, and complain. I mentioned 8/28/10 feed-back email and was told by Marty email response would be a good method to apprise Justin of our displeasure. More