Mercedes Benz of Hagerstown - Service Center

Warranty issue with CD changer. Unfortunately, the (2nd) replacement failed within days leading to speculation there may be an issue with the stereo system itself. MB of Hagerstown has remained committed t replacement failed within days leading to speculation there may be an issue with the stereo system itself. MB of Hagerstown has remained committed to resolving the issue and making things right. Their professionalism and courtesy has been unfailing. More

Very accomodating; great sense of humor - aim to please; loaner vehicle available; very clean drive-in area; service writer knowledgeable about all aspects of vehicle; always make you feel they value you as loaner vehicle available; very clean drive-in area; service writer knowledgeable about all aspects of vehicle; always make you feel they value you as a customer; car washing a great bonus; thanks for a job well done. More

This was my second visit to Hagerstown MB and just as during the first, I found all of the staff to be knowledgeable and friendly. The explanation of the service needed was very clear and the price reas during the first, I found all of the staff to be knowledgeable and friendly. The explanation of the service needed was very clear and the price reasonable. More importantly, they completed the work in a very timely way and the results have been excellent - extremely important when you live 40 miles away. I continue to be impressed with this smaller, friendlier Mercedes dealership. I would definitely expect to buy a future vehicle from them and have recommended them to others. This kind of dealership organization is relatively rare today. More

It was a fast, on time and extremely friendly experience. I wish all car dealers could do as well. the waiting area was comfortable. the sales area was great, too. i wish the donuts were in the waiting a I wish all car dealers could do as well. the waiting area was comfortable. the sales area was great, too. i wish the donuts were in the waiting area, as well as the sales area. otherwise it was great. it was so pleasant we will probably be buying another car there soon. More

Great experience across the board. Knowledgable and extemely friendly staff. We didn't buy our vehicle there, but it didn't matter. They treated us as if we've bought all of our vehicles there. I ca extemely friendly staff. We didn't buy our vehicle there, but it didn't matter. They treated us as if we've bought all of our vehicles there. I can assure you the next time we are looking, that will be the first place we go. We highly recommend Hagerstown Mercedes. More

I have never been disappoint with the service i recieve at Hagarstown Mercedes. I have been gioing there for ten years and have purchased sven cars. frankly the reason I keep coimg back to hagerstown Merce at Hagarstown Mercedes. I have been gioing there for ten years and have purchased sven cars. frankly the reason I keep coimg back to hagerstown Mercedes is the people. Whether it the service people or the staff i have never been disappointed. I will keep coming back to Hagerstown Mercedes in the future. It's a great team. Gary Mucha More

Alex Folz is a credit to the Service Department of Mercedes-Benz of Hagerstown and should be recognized as a Top Level Service Advisor! Marty Gillions and Alex Folz of the Service Department shou Mercedes-Benz of Hagerstown and should be recognized as a Top Level Service Advisor! Marty Gillions and Alex Folz of the Service Department should recoginzed as Employees that keep customers coming back to the Dealership. Thanks for this User Friendly Dealer Review for Merceder-Benz of Hagerstown. A satisfied "Service Department" Customer! Ron Bowers More

What an excellent experience!! I can't remember her What an excellent experience!! I can't remember her name, but the young woman I worked with was very professional. During the inspection, the serv What an excellent experience!! I can't remember her name, but the young woman I worked with was very professional. During the inspection, the service tech found a couple of small problems. She came into the waiting area and thoroughly and patiently explained what was found She then presented options on the best way to proceed with the necessary repairs. There was no pressure to get the repairs done immediately.. how refreshing that was. Thank you for an excellent experience... I would give this experience a 10+!! well... minus the car wash part... lol That courtesy left a lot to be desired. I went in with puppy prints on my car and left with puppy prints still on my car... Not complaining, just know that that part of my experience seemed out of character after such a great experience with the rest. Thanks again. More

re: detail/clean. tire black(?) seemed to splatter on vehicle(white GL)n needed wiped off at home. crome exhaust tips could b cleaned w/ 000steel wool and wd40 to remove grime. Rear skid plate(under bum vehicle(white GL)n needed wiped off at home. crome exhaust tips could b cleaned w/ 000steel wool and wd40 to remove grime. Rear skid plate(under bumper) not wiped off/polished. otherwise very happy w/ job. (dont tell Barry L wife liked E class loaner!!) Thanks! More

Bought my new car 7 years ago at Hagerstown MB and have been getting it serviced there, and only there, ever since. The team there has always been prompt, courteous, and accommodating, plus they always do been getting it serviced there, and only there, ever since. The team there has always been prompt, courteous, and accommodating, plus they always do great work on the repairs / service. I highly recommend them!! More