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Mercedes Benz of Hagerstown - Service Center

Hagerstown, MD

5.0
181 Reviews

181 Reviews of Mercedes Benz of Hagerstown - Service Center

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March 17, 2011

The sales and service personnel went well beyond my expectations to resolve a minor issue. The door to door service was totally unexpected and made the experience very easy. I would recommend the Mer More

by arts40
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Lavrenchik, Michael Lavrenchik
March 16, 2011

I visited the dealership to have some equipment installed in the vehicle. The service was friendly, courteous, and professional and the price more than fair. The work was performed on time and in a very th More

by FleetGuy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Richard Paden and Alex Folz
March 16, 2011

We live in frenzied times. When dealing with service industries we often notice that the personal touch is left out in the rush to complete a project and start the next one. This is unfortunate for all More

by morsinger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kristin
March 12, 2011

Superb service with great communication - letting you know what is going on every step of the way. MB of Hagerstown provides great service at reasonable cost. Even though we were closer to other MB dea More

by RDeNale
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam, Adam Himmelwright
March 12, 2011

I enjoy visiting MB of Hagerstown for a variety of reasons and trust the team that services our E550. Recently, Adam worked with me to help understand why the tire pressure sensor blew and caused the More

by sbrzezin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam, Adam Himmelwright
March 11, 2011

While traveling from FL to NY we experienced a a running fan issue. We phone this dealership and spoke to a service advisor who help diagnose the problem. When we arrive at 4:30pm a mechanic was waiting f More

by dirwin
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Other Employees : Kristen; Alex; Richard; service department
March 10, 2011

As always, I had another pleasurable experience at your dealership. Everyone was extremely friendly. I had extensive work done, (brakes, rotors, etc.). I feel the price, although not cheep, was reasonab More

by charlene59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Alex
March 10, 2011

I called to get my car serviced, and it was picked up the very next morning. Bill picked my car off and dropped it off. He is a wonderful person and a true asset to your dealership. My service advisor was More

by bridgetb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Bill and can't remember service advisor's name
March 05, 2011

My 1999 SLK230 had been my deceased wife's beloved car, and I use it only infrequwntly and mostly in good weather. Consequently, it suffered some difficulties from sitting undriven rather than from overus More

by ragessert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kristen, Adam Himmelwright, H. Davis, Adam Himmelwright, Harry Davis
February 28, 2011

As always, my experience is very positive with all of my questions being answered to my complete satisfaction. The service department at Mercedes-Benz of Hagerstown is excellent, I will continue using them More

by napper630
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Alex Folz, Marty Gillions, Harry Davis, Harry Davis
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