Mercedes Benz of Hagerstown - Service Center

Everyone from Justin, Marty, Adam and Linda are truly Everyone from Justin, Marty, Adam and Linda are truly exceptional at customer service. They treated me the same no matter how valuable or which Merc Everyone from Justin, Marty, Adam and Linda are truly exceptional at customer service. They treated me the same no matter how valuable or which Mercedes I bring in. This visit I brought in one of the cheapest cars Mercedes sells. It's almost 10 years old and has great sentimental value to me. It was my first Mercedes and Justin sold it to me. In the coming years it’s going to be my “1955 Mercedes 300SL Gullwing” with the help of great mechanics like Mr. Wolfe and others. Thanks for taking care of me and my car, More

The staff and facility were amazing. I had to take a new (used) Mercedes that I had bought in for diagnostic test. Unfortunately for me the car did not fair so well, but I felt that the service advisor exp (used) Mercedes that I had bought in for diagnostic test. Unfortunately for me the car did not fair so well, but I felt that the service advisor explained everything to me & made it very easy to understand. The packet of information that they give you breaks everything down by color...red/yellow/green. These items made it easy to see what I had to handle and items that could wait. I was very impressed with the service. This is my first foreign car, so the pricing to me seemed high, but I don't have much experience with rates for servicing foreign luxury cars. Great dealership to deal with!!! :0) More

I wish to portray my complete satisfaction with the service I just received and for the service they have provided since we purchased the E-320 approximately 8 years ago...that is why we returned for a service I just received and for the service they have provided since we purchased the E-320 approximately 8 years ago...that is why we returned for another...cannot praise enough! Thank you... Thank you. More

Overall this is the best Mercedes dealership I have ever worked with. My only complaint is with Mercedes Benz. Question 5 was answered based on the extremly high cost to repair an item that was designed wit worked with. My only complaint is with Mercedes Benz. Question 5 was answered based on the extremly high cost to repair an item that was designed with planned obsolence. Compared to other dealerships the cost for repairs and service are extreamly competitive. More

Very efficient operation and extremely friendly service personnel. My Service Manager, Adam Himmelwright, kept me very informed of all status changes especially while he liaisoned with the warranty company personnel. My Service Manager, Adam Himmelwright, kept me very informed of all status changes especially while he liaisoned with the warranty company. While the repair was slightly delayed due to parts issues, the loaner car negated any impact this would have had. Overall a very pleasing experience. More

I took my S550 in for problems with vibration. I have worked with Alex in the service department for years and he is always friendly but more important is always determined to take care of whatever compl worked with Alex in the service department for years and he is always friendly but more important is always determined to take care of whatever complaint or problem that I may have. This time it was very difficult to trace the problem but he was determiined to fix it. He stayed in constant contact with me throughout the whole process to keep me informed and was able after a lot of hard work to fix the problem. I can truly say that I have never had a service representative with any car that I have owned who is such a pleasure to deal with and so dedicated to taking care of his customers. More

Everytime I contact this dealership for work they have always been extremely accomodating and have tried to get me in, even on short notice and get the work finished. Everyone has been very nice and extr always been extremely accomodating and have tried to get me in, even on short notice and get the work finished. Everyone has been very nice and extremely helpful and follow-up to make cdertain that I was satisfied. Anyone I know who is considering purchasing a Mercedes, I suggest they contact this dealership over any in the tri-state area, as they do work so hard to make the customer happy, whether it is on the buying end or service. More

Great service. Took a little longer than anticipated but we had a loaner so it was fine. Marty kept us up to date on what was going on with our car and i appreciated that. The entire service department wa we had a loaner so it was fine. Marty kept us up to date on what was going on with our car and i appreciated that. The entire service department was friendly and the whole trip was overall a good experience. The pricing seemed a little high. More

Everyone at the dealership is always very friendly and helpful. They explain what needs to be done, why, how long it will take, and the approximate cost. Even though we were receiving snow showers, they helpful. They explain what needs to be done, why, how long it will take, and the approximate cost. Even though we were receiving snow showers, they washed my car. What a treat! The hot chocolate in the waiting area is delicious. More

When I bring in my car for service, I am always greeted most cordially by the staff. Everything is explained to me and a quote given, so I know what to expect. The service and maintenance has always been p most cordially by the staff. Everything is explained to me and a quote given, so I know what to expect. The service and maintenance has always been performed correctly. I've had my R500 for 4 1/2 years and have had only positive experiences when working with the fine people of MBOH. More