Mercedes Benz of Hagerstown - Service Center

Pleased with regular service. Still have a warranty issue with MB USA. Alex, Adam, & Marty are working with me to either get car repaired or returned as the chirping noise is still reacurring after a short p with MB USA. Alex, Adam, & Marty are working with me to either get car repaired or returned as the chirping noise is still reacurring after a short period of time. I have contacted MB USA and I"am still waiting for a call back. More

I was experienced an unsettling inconsistent noise in my front end while braking. I made an appointment to get it checked. The appointment was convient for me. There was no waiting . I was called with an ex front end while braking. I made an appointment to get it checked. The appointment was convient for me. There was no waiting . I was called with an explanation of problems and estimate of costs promptly. The works was completed in a timely fashion and a review of possible future concerns was also done so I can plan ahead. They were courteous, helpful and knowlegable. It was a good and comforting service visit. More

This dealership is a first-rate operation. It has a great staff that is competent, professional and friendly. Comprehensive, easy-to-read reports of the services rendered are provided in both hard cop great staff that is competent, professional and friendly. Comprehensive, easy-to-read reports of the services rendered are provided in both hard copy and via e-mail. My experience has shown that all Mercedes-Benz dealerships are high quality, but this dealership rates among the best-of-the-best. More

All of the staff we interacted with were very friendly as usual. We had our 2008 E350 detailed and it looked like a new car when we piked it up! The price was also very good since we used a $50.00 off coup usual. We had our 2008 E350 detailed and it looked like a new car when we piked it up! The price was also very good since we used a $50.00 off coupon. Great work at a great price! We ask that th edoor sills be cleaned uop and they now also look like new. I don't really have anything else to add at this point except the dealership is adding new space and remodelling the existing space. I am sure this will enhance our next visit to the dealership. The loaner car we recieved was very nice, clean and with a full tank of gas. More

I really appreciate Alex taking the time to explain what my problem was and even showing me the worn out part in order to have a better understanding what was being repaired. It is the extra steps this dea my problem was and even showing me the worn out part in order to have a better understanding what was being repaired. It is the extra steps this dealership takes, are reasons why myself and wife continue to bring our vehicles not only for routine services, but for other matters as well. You guys make us feel comfortable. Thanks! More

The sales and service personnel went well beyond my expectations to resolve a minor issue. The door to door service was totally unexpected and made the experience very easy. I would recommend the Mer expectations to resolve a minor issue. The door to door service was totally unexpected and made the experience very easy. I would recommend the Mercedes of Hagerstown dealership to all my friends. More

We live in frenzied times. When dealing with service industries we often notice that the personal touch is left out in the rush to complete a project and start the next one. This is unfortunate for all industries we often notice that the personal touch is left out in the rush to complete a project and start the next one. This is unfortunate for all parties involved because the personal part is what should drive provider and recipient satisfaction. Your service of my E350 is another example of the commmittment of your dealership to provide exemplary service. For service and convenience you are unbeatable! More

I visited the dealership to have some equipment installed in the vehicle. The service was friendly, courteous, and professional and the price more than fair. The work was performed on time and in a very th in the vehicle. The service was friendly, courteous, and professional and the price more than fair. The work was performed on time and in a very thorough and professional manner. Drop off and pick up were hassle free and without fuss. This is an example of why I am a repeat customer of this dealership. I would recommend them to a friend and, in fact, have done so. More

Superb service with great communication - letting you know what is going on every step of the way. MB of Hagerstown provides great service at reasonable cost. Even though we were closer to other MB dea know what is going on every step of the way. MB of Hagerstown provides great service at reasonable cost. Even though we were closer to other MB dealers when our car broke down, we had our car towed to MB of Hagerstown because of our trust in the people of MB of Hagerstown. RD More

I enjoy visiting MB of Hagerstown for a variety of reasons and trust the team that services our E550. Recently, Adam worked with me to help understand why the tire pressure sensor blew and caused the reasons and trust the team that services our E550. Recently, Adam worked with me to help understand why the tire pressure sensor blew and caused the front tire to go flat. He and the other employees were able to get me in very quickly and explained our short and long term options. They were thinking ahead and are always very professional and upbeat in their customer service skills. More