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Mercedes Benz of Greenwich

Greenwich, CT

4.9
199 Reviews

261 West Putnam Avenue

Greenwich, CT

06830

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Showing 199 reviews

September 28, 2020

Excellent staff and dealership I moved from Connecticut to New Jersey and I still make the drive up for service in Connecticut ,The service team and sales department are very professional and well knowledg More

by Alvaradojimm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sales manager Tommy Rudaj
September 23, 2020

Great service. Price was what was quoted. Very friendly staff. I was greeted when I arrived and within 5 minutes was provided with a nearly brand new loaner. More

by waltmorgen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erika
September 18, 2020

Terrible customer service. Receptionist was very rude and was having a hard time understanding why State of Connecticut extended expired licenses for everyone 6 months and on top of that wasn’t wearing a mas More

by Asif545
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Matthew
Sep 19, 2020 -

Mercedes Benz of Greenwich responded

Hello, Please know that I take your feedback seriously. We met the same day and I followed up with you the following business day but I have not heard back. We made an exception for you especially to drive the car accompanied by your salesperson. Please provide me with your preferred cell phone number in an email at LLiodori@PenskeAutomotive.com as I would like to discuss your concerns further. Thank you, Lou Liodori Mercedes-Benz of Greenwich General Manager

September 13, 2020

Very pleasant person greeted me upon arrival and helped me to get my insurance information which I neglected to bring with me. I was given a loaner car and returned midday when to my surprise my car was do More

by Adriana Phillips
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Palicio
Sep 13, 2020 -

Mercedes Benz of Greenwich responded

Hello Adriana, we appreciate you taking the time to leave us this feedback about your recent service visit. Please don't hesitate to reach out if there's anything additional we can do for you. We are happy to help.

September 12, 2020

Service advisor, Liz, was very knowledgeable and through about my make and model. She even set up my next appointment and followed with a confirmation. More

by vjbtmb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Liz
Sep 12, 2020 -

Mercedes Benz of Greenwich responded

We'll be sure to thank Liz for providing you with such wonderful care. Thank you for your feedback and we'll see you next time for any services you might need!

September 11, 2020

Excellent service! Our salesman Joe was Informative, friendly, professional, and extremely helpful. Knows his stuff! He showed us just what we wanted. The dealership had the cars in stock that we we More

by MattB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Carbonell
Sep 11, 2020 -

Mercedes Benz of Greenwich responded

Thank you for the positive review and rating! We are happy to know that you had a 5-star experience with us and that you were provided with excellent service, especially from Joe. We appreciate you recommending us and we look forward to any future visits!

September 07, 2020

It was a great experience staff was wonderful paul rudovic is a special guy he went from beginning to purchasing the car thank you very much joan rubino More

by Jabsbup
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul rudovic
Sep 07, 2020 -

Mercedes Benz of Greenwich responded

Thank you for the review! We appreciate you taking the time to share. Glad to hear Paul got you in exactly what you wanted.

September 02, 2020

Always helpful and professional I have leased many cars from Mercedez of Greenwich and the sales and service are very organize and helpful. The best dealership More

by Taylor151
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
ROBIDIO palencia
Sep 02, 2020 -

Mercedes Benz of Greenwich responded

Thank you for the positive review and rating! We are delighted to know that you have had good leasing experiences with us and that our team has been professional and helpful. We value your business!

September 01, 2020

Nice people Easy and efficient service at the Nice people Easy and efficient service at the dealership Sales people were great and friendly My whole transaction was easy and I enjoyed my expe More

by Johann.nottebohm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul
Sep 02, 2020 -

Mercedes Benz of Greenwich responded

Johann, thank you for taking the time to share your easy experience with Paul! We hope you continue to enjoy your new ride, and we are looking forward to working with you again in the future.

September 01, 2020

The staff if very courteous but my car wasn’t ready when I needed it. Also the main reason I brought it in hasn’t been corrected although they told me it was fixed and they updated the keys. More

by patcea
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Raymond Encarnacion
Sep 02, 2020 -

Mercedes Benz of Greenwich responded

Thank you so much for your feedback! Raymond and our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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