Mercedes Benz of Greenwich

OMG. My first Mercedes-Benz experience could not have better. Matthew my sales assistant thank you. John in the service department was so caring. Check out Mercedes-Benz of Greenwich before you purchase better. Matthew my sales assistant thank you. John in the service department was so caring. Check out Mercedes-Benz of Greenwich before you purchase from anyone else. More

Update ro review written in October 2020:Our car turned Update ro review written in October 2020: Our car turned out to be a lemon. Multiple issues that simply could not be resolved. Lou Liodori went Update ro review written in October 2020: Our car turned out to be a lemon. Multiple issues that simply could not be resolved. Lou Liodori went out of his way to resolve our issues. He worked with MB corporate to buy back the vehicle and facilitated the process. After speaking with Lou, I do now firmly believe that he tried to make things right. Based on his hard work, I would be wiling to give this dealership another chance. More

SALES VISIT - NEWThis was the most pleasurable car SALES VISIT - NEW This was the most pleasurable car buying experience I’ve had. Howard at Mercedes Benz of Greenwich was very helpful. He took his ti SALES VISIT - NEW This was the most pleasurable car buying experience I’ve had. Howard at Mercedes Benz of Greenwich was very helpful. He took his time and showed me every car I asked about. He was very informative, honest, and made me very comfortable in my decision to purchase my car. More

Historically the service has been good but on my most recent visit it was a disaster. I had to get a required service which required a number of hours so I brought the car in at 8 AM and was the 3rd car recent visit it was a disaster. I had to get a required service which required a number of hours so I brought the car in at 8 AM and was the 3rd car in line. Took forever to get a loaner and I told the service agent I was going out of town and needed car by 4 PM. She said she would be in touch in a few hours. I called at 12 to get an update left a vmail. Called again at 12 30 and 1 left more vmails. Finally a person in sales put me through to my service agent at around 1 45 who told me she didn't call me because the car was just put on the lift. I was stunned asked her it took 6 hours given I had an appointment and she told me walk ins waiting for the cars had preference. I told her that made no sense especially given this is a big service. She put me through to the Mgr and I told him I need the car by 4 asking how that will happen given it is now 3 PM and you tell me I need brakes, tires and a new battery in addition to air bags service.. I told him this is unacceptable service to have me drop off the car at 8 but you don't do anything for almost 6 hours. I ended up buying a new battery which I wish I didn;t do and had the tires and brakes done elsewhere because there was no way the car would be ready by the end of the day . When I picked up my car there was no apology by the service agent for the poor service and it's not about the money, but I would have expected a discount or some other incentive given only half of the job was done when I picked up the car which should not have been the case given I dropped off at 8 AM. I learned that appointments do not mean anything at this dealership. I ended up setting an appointment elsewhere to complete the work where the appointment was honored and the staff was professional More

If I could give this dealership negative reviews, I would do that. I dealt with Paul Rudovich. I saw a CPO 2020 GLE for sale mat a great price with just about every option we wanted. I specifically ask do that. I dealt with Paul Rudovich. I saw a CPO 2020 GLE for sale mat a great price with just about every option we wanted. I specifically asked why the car was for sale again and whether or not it was a lemon. Paul stated that it wasn't and that he thought the previous owners could not make payments due to Covid. When I went to see it, everything looked okay, other than a mild stitching issue with the seat. The day I went to pick it up, one of the cameras was not working and the engine light was on. Paul insisted that these things must have been overlooked on the inspection, and will be fixed. I showed up the next day, and all three issues were still there. I was running over mileage on my old car, so I trusted him that the service department would take care of it. The dealership made me feel like I was doing them a favor (turns out that I was). In the 10 weeks that I've had owned the car, the car has spent 4+ weeks at the dealership service department. They fixed the seat. The engine light was finally fixed - turns out it was a coolant leak (makes me wonder if they inspected the car at all), and they still can not fix the camera. Dealing with the service department has been its own headache with loaner cars, managers not calling back, etc... My family has been driving MB for 20+ years, and have never been treated so poorly. It does not seem that the people here care if they swindle their customers, let alone care about their satisfaction. I will never go back to this dealership with there are quality dealers in the area. More