Mercedes Benz of Greenwich

Working with Ben was a pleasure. So often, the car buying process is stressful for women. Ben Clements was patient and thorough without being condescending. I felt that I was able to make an informed decisio process is stressful for women. Ben Clements was patient and thorough without being condescending. I felt that I was able to make an informed decision. None of the usual second-guessing. Much appreciated! More

I wanted to write this review to thank Ben Clements for making my recent lease a breeze! I met Ben in their service department and he already knew about my lease coming due and over mileage (I didnt even b making my recent lease a breeze! I met Ben in their service department and he already knew about my lease coming due and over mileage (I didnt even buy it there!). He was very polite and not pushy thankfully so since it was early in the morning. We came to a very good deal and he was very professional and helpful throughout! Not only did he take his time with my wife and I when I picked up the E350 but he also helped me with my bluetooth when I got a new phone the following month. Everyone should buy a Benz from Ben! More

After driving BMW's for the past 20 years I decided it was time for a change so I visited "auto row" in Greenwich. After a horrible visit at Audi I went to Mercedes which was my least favorite maker going was time for a change so I visited "auto row" in Greenwich. After a horrible visit at Audi I went to Mercedes which was my least favorite maker going into my new purchase, but the way I was treated really sold me. Not only was I greeted professionally but my sales person helped answer all my questions and wasn't pushy in the least (which was a welcome relief). I'm happy to say I bought a new ML from Ben and he was a terrific help post and pre delivery. I can still call him to get answers answered and he won't give me the run around. I strongly urge everyone to check out Mercedes in Greenwich as everyone was so nice and it was one of my best experiences I've had in making a large purchase More

As a 2 car Mercedes-Benz family, Mercedes-Benz of Greenwich is a pleasure to work with. Major changes are on the horizon make me want to tell all my friends. MBG has always treated us with th Greenwich is a pleasure to work with. Major changes are on the horizon make me want to tell all my friends. MBG has always treated us with the upmost respect. I can not wait to see the new building. Buy your next Mercedes-Benz from one of the biggest dealers in the Northeast. When we are ready we wil be back to see the team. Best Regards, Mr. B More

I loved the car--e350 4matic---but hated the service and dealing with these people. They "fixed" the shift assembly and within six months it was broken again. The "one year guarantee" disappeared! Wor dealing with these people. They "fixed" the shift assembly and within six months it was broken again. The "one year guarantee" disappeared! Worse, they were disrespectful and dishonest, repeatedly. There seems to be a special disrespect they reserve for women, I know about five women who either now drive Lexus or who bought their next mercedes elsewhere (e.g. mercedes of larchmont). My car once broke down in Edison, NJ (the shift assembly broke again, a plate that didn't stay in place), and the Mercedes dealer there was terrific. I mistakenly called AAA and had my car towed back to Greenwich so that I could stay with the same service people....who proceeded to clown around, charge me for more unnecessary repairs, and never fix or stand behind the shift assembly repair. too bad, the car is terrific, but I can't bring myself to ever deal with them again. I've since heard the Larchmont Mercedes people are good, but we had already moved on to a Lexus and Infiniti. More

MB of Greenwich just responded to my posting, 5 MONTHS AFTER I POSTED IT! Now there's customer service for you. MBOG's message says that Lou Liodori would like toalk to me about my experience. That's a la AFTER I POSTED IT! Now there's customer service for you. MBOG's message says that Lou Liodori would like toalk to me about my experience. That's a laugh since Mr. Liodori has lied, stalled and otherwise made my life miserable for 5+ months now. MBOG still has my car (they have refused to return it, make it available for inspection or even tell me where it is). I have been in a rental car at my own expense for 5 months because MBOG sold me a vehicle with structural damage but they represented it as a CPO vehicle. The car had no other title holder than MBOG before I bought it (with 5800 miles on it) but they lied about that too. In fact, they were the sole owner of the car, it was wrecked while in their possession, they tried to cover up the damage with shoddy repairs, failed to report the damage to CARFAX, failed to disclose the damage on the sales record and had the nerve to sell it to me as a certified car with a clean history. Mr. Liodori has refused every attempt to remedy this situation even though MBOG is absolutely the party at fault. All MBOG has done so far is try to cover the fraud up, try to stall me in the hopes I give up and walk away and otherwise avoid responsibility for selling what is probably an unsafe vehicle to me under the guise of a CPO vehicle. If Mr. Liodori wants to talk to me, he certainly knows where to find me. However, he is lying on this message board as well because I have an email from him stating that he does not want to talk to me at all and that I need to hire an attorney if I want to get any information from MBOG from now on. Not only would I not recommend this dealer to anyone, I would hope that the Attorney General and the DMV investigate this dealer for other examples of blatant fraud. I can't be the only person they pulled this on and any dealer that is willing to put a customer's life at risk just to make a quick buck deserves to be shut down permanently. More

Completely unprofessional and do not follow through on ANYTHING! I purchased a used car from them and it was not cleaned prior to the first viewing, things were not fixed when I went to pick it up and I ANYTHING! I purchased a used car from them and it was not cleaned prior to the first viewing, things were not fixed when I went to pick it up and I was not notified that they were not fixed, I have been trying to get my second key from them for a month and keep geting the run around and they were not friendly and did not return phone calls. Horrible experience! More

I was lied to by the sales person. Immediately after ordering a used car, I faxed a written request for a copy of the full maintenance history and was told that it was ready, but the sales person then s ordering a used car, I faxed a written request for a copy of the full maintenance history and was told that it was ready, but the sales person then stalled me and then refused to provide it at time of sale (after they had my money--whoops). Recommendation: Insist on full service history print out together with CARFAX BEFORE committing to anything. The dealership understated the mileage by several thousand miles on the sales document. They were fined by State of CT, and I did receive part of the fine ($0.30/mi) in reimbursement. The Certification was bogus. They claimed the comprehensive inspection was made but the work not done. Evidence was the mileage on the maintenance record--it was the same going in and coming out of the Certification inspection. Certification procedure requires a road test, which would increment mileage out from mileage coming in. The service document evidencing the Certification was essentially gun decked. Russell Baird, the general manager, did not deign to respond to a detailed letter concerning the above and other issues. Overall, a very dishonest and arrogant bunch who I would never do business with again. Just because they are Mercedes of Greenwich doesn't mean they are honest or committed to giving a quality experience. They’re no better than any used car salesmen and don’t deserve a price premium. Recommendation: Buy private after inspection by your own mechanic. You CAN get the full service history from a dealer or the seller and order a Carfax! They charge a large premium for the CPO, and if they aren’t doing the work, you are wasting your money. More

I purchased a 2007 C-280 4MATIC with under 10,000 miles on it and certified as clean, never hit, etc. Turns out that the car was in a major wreck and shoddily patched up and then misrepresented until sold on it and certified as clean, never hit, etc. Turns out that the car was in a major wreck and shoddily patched up and then misrepresented until sold (to me). The dealer was the only title-holder of the vehicle and they are the one's who certified it. Now, I have finally found out that I've been driving a car with major problems and possible safety issues that I had bought represented as having none of those problems. The result so far? Well, the dealership so far has basically told me "tough". I cannot trust this dealer as far as I could throw it. I have been lied to by the sales staff, general manager and owner so far. I was defrauded at time of purchase and am now being told that it's not their problem or concern. What arrogance! Maybe a complaint to the DMV and State Attorney General will slap some civility into them? More